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27-Mar-2024 02-Apr-2024 Print
Permanent position in the Skilled Technical / Specialist sector/job category.

1 - Query and complaints: Response, handling and resolution
Resolve queries and complaints within agreed turnaround time (on line and back office) – telephonically / written
Log all queries on the current workflow system
Follow up and feedback to all clients, branches and third parties to keep them updated on a status of the query
Liaise with other departments and third parties on behalf of clients as per mandates or flags
Sign on, answer calls on telephony system within the defined parameters of the Call Centre (Talk times, wrap codes, abandoned rates, times on systems)
Respond to queries within the predefined turnaround times

2.Administration
Allocate all write faxes and emails to different folders as well as incoming post
Distribute all the allocated faxes and emails to the relevant consultant or department
Keep record of all the write faxes received and capture on the daily stats
Confirmation of banking details telephonically or via email and update CS Workflow
Complete the register and deliver the post to relevant departments twice a day

3.Quality
Accurately identify and update all the relevant queries and feedback to customer or third party
Feedback to customer and provide an alternative solution if unable to resolve the query - taking into consideration the customer and Bank’s interest
Update all customer relevant details on the system
Update notes on the system regarding the customer query and any other interaction with the customer.

You applied for this position on .
 
31-Jan-2024 30-Apr-2024 Print
Permanent position in the Middle Management sector/job category.

1 - Stakeholder Engagement and Expectation Management
1.Engages positively within data science team and with external stakeholders
2.Understands and delivers on agreed deliverables and business owner’s objectives
3.Keeps stakeholders informed of progress
4.Seeks assistance to overcome obstacles as they may arise
5.Ensure solutions developed can be practically implemented

2 - Data wrangling and data preparation
1.Retrieve data from identified data sources (SQL, SAS, unstructured data sources)
2.Validate, clean and filter data against identified criteria
3.Package data into correct format for further analysis or delivery
4.Create data sets as required for ad hoc analysis
5.Enhance data documentation where possible
6.Document data wrangling steps clearly

3 - Analysis, reporting, data visualisation and communicating results
1.Ensures high quality presentations appropriate for diverse audiences to make informed decisions
2.Analyse data and verify results in terms of requested information by applying suitable standard and advanced univariate and multivariate statistical techniques
3.Document process followed to determine findings from data retrieval to final outcomes
4.Prepare a written report of findings for distribution to direct manager for final approval
5.Prepare presentation for feedback to Exco or identified stakeholders
6.Communicate findings to relevant stakeholders in order to adopt recommendations

4 - Statistical Model building and Machine Learning model building
1. Develop and maintain an understanding of relevant business processes
2. Review current processes for business opportunities by means of appropriate statistical models
3. Build statistical models to drive business strategies
4. Understand and interpret specifications of the model from the business by liaising with different stakeholders
5. Prepare a project plan in terms of requirements for completion of model
6. Prepare and analyse data
7. Develop a descriptive or predictive mathematical or statistical model making use of available statistical tools
8. Validate the model in terms of requirements
9.Communicate the models performance (verbal and written) to relevant stakeholders
10.Prepare a presentation of results for presentation to Exco or identified stakeholders for final approval
11. Document specifications and process of model roll out working with Strategy Manager and bureau for deployment
12.Test and validate functionality of the implementation of the model in terms of requirements
13.Assist in regression analysis by creating new score cards
14.Review current modelling methodologies in respect to international best practices

5 - Model monitoring and refinement
1.Monitor models to determine predictive power is maintained on an ongoing basis
2.Analyse data in respect of models where outcomes are not in line with expectations to identify causes for variances
3.Identify and recommend suitable solutions in writing with evidence of the identified problem
4.Implement approved solution in terms of recommendation

6 - Change Management
1.Write appropriate specifications need to implement change process or recommendation after obtaining necessary approval from relevant committee
2.Oversee the changes to be done in consultation with Business Analysts
3.Test and validate functionality of the implementation process
4.Obtain final sign of implementation
5.Maintain complete documentation of any follow up changes
6.Enable audit and validations to be performed

7 - Data ethics, governance and privacy
1.Understands legislation and comply with it, e.g. data privacy rules complied with
2.Ethics to be considered at all stages of work
3.Avoid unfair discrimination

8 - Mentoring and training
1.Assist team members with new tasks in respect of unfamiliar aspects of the job
2.Train team members in respect of technical aspects and business aspect of the job as well as for succession planning

9 - Research
1.Enhance existing models
2.Alternative models, approaches and methodologies
3.Find new data sources
4.Find new ways of utilising and absorbing diverse data sources for business problems and to maximise value from data

10 - Treating Customers Fairly and Compliance
1.Create and maintain productive relationships with internal and external clients by providing advice and assistance
2.Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company policies, legislation and regulations
3.Keep the client informed about progress through written communication, telephone communications, and/or face-to-face meetings
4.Build a positive image by exceeding client expectations at all times
5.Treat internal and external customers fairly at all times

11 - Management of Resources
1.Manage and develop subordinate(s): Performance management in terms of contracting, reviews and poor performers. Training and development. Employee relations
2.Manage people efficiencies through leave management, headcount budget, fixed term contracts, staff movements, secondments, staff utilization
3.Take appropriate disciplinary measures as required
4.Facilitate induction of new staff within one month of joining the organization

You applied for this position on .
 
27-Mar-2024 05-Apr-2024 Print
Permanent position in the Middle Management sector/job category.

1 - Arrears Management and Monitoring
1. Arrears Management and Monitoring • Enhanced monitoring, detection and management of all arrear accounts within the Business Support and Recoveries Division.
• Maintain client satisfaction by responding to general queries and/or arrears timeously.
• Facilitate and prepare any letters/documents pertaining to arrears.
• Review, assess and document the arrears daily
• Assist in providing inputs into provisions and credit impairments, where necessary.
• Assess and review the arrears and age analysis for all non-performing loans.
• Complying with policies, procedures and regulations by following prescribed processes and mandates
• Notify clients of dormant /excess or arrears accounts by preparing and sending relevant correspondence.
• Improve workflow and time management efficiencies by proactive planning and implementing credit control process
• Monitoring and evaluating active loan accounts to reduce or prevent bad debt and losses, in relation to arrears.
• Monitor the receipt of covenants and ongoing special conditions and engage with the Credit Division on fulfilment thereof.
• Ensure systems are updated to reflect any changes/updates to loans that have expired or are in arrears.
• Engage with the Lending/Coverage Division on the way forward pertaining to the loan that have expired or is in arrears.
• Ensure security for all loans that are in arrears and expired are accurate and updated.
• Facilitate the movement of loans into different IFRS stages
• Ensure effective collection of all arrears.
• Identify and implement new processes and strategies to improve arrears management and monitoring within the Bank.
• Engaging with client’s to inquire their arrear status or amended repayment profile
• Monitoring and assessing outstanding debts continuously
• Negotiating of repayment dates
• Investigate and resolve discrepancies relating to arrears
• Regulatory updating of client account status’s and databases
• Alert the required personnel of any clients not co-operating
• Ensure a proactive handover to the Recovery Analyst.

2 - Offboarding
• Ensure accounts are closed timeously and release of all security held.

3 - Maintenance/ongoing risk monitoring
3. Maintenance/ongoing risk monitoring • Ensure all fees are raised and debited timeously.
• Ensure loading of all diary notes and follow-up until resolved.
• Ensure Debit orders are collected timeously.
• Actioning of daily excesses / arrears reports.
• Actioning of Dormancy lists either on a weekly or monthly basis.
• Monitor and address / regularize hardcore tendencies on Overdraft facilities.

4 - Compliance
• Ensure compliance with all relevant Bank policies.
• Ensure compliance with POPI.

5 - Reporting
• Meeting all internal and external reporting requirements and producing accurate reports in a timely manner.
• Preparing relevant reports for the Board and Board sub-committees, including reporting packs and presentations.
• Provide weekly and monthly consolidated reports to relevant Committee’s.
• Awareness and knowledge of Regulations and financial reporting requirements.
• Attend all meetings as and when required.

You applied for this position on 27 March 2024.
 
27-Mar-2024 04-Apr-2024 Print
Permanent position in the Professionals sector/job category.

1 - Managing the Human Capital Environment
Execute strategic objectives as articulated by respective Human Capital Heads explaining key focus areas to line managers.
Assist line managers during the development of the organisation structures.
Assist line managers to complete Job Profiles and quality check new roles and ensure that job evaluation is completed within predetermined timelines.
Execute people change enablement plans for any major changes faced in the area including communicating with employees, line managers and trade union representatives. Provide input into the development of these plans when requested to do so.
Review people risk reports (Leave etc) on a quarterly basis and create action plans for red an amber issues. Agree action items with the Manager; HRBP for the area before starting with implementation.
Participate in process improvement projects initiated in the business unit or by Human Capital on occasion to provide a view on the people impact of anticipated changes.

2 - Managing People Resources
Ensure that the Performance Management process is understood by line managers and employees and embedded in the business by conducting coaching sessions and sourcing formal training from L&D if required.
Participate in selected Performance Management discussions on request from Line Managers. Participate in consistency check meetings on request from the Manager: BP’s
Advise Line Managers on the requirements of the discipline, capability and grievance processes and monitor their adherence to it. Discuss and get Labour Relations specialists involved for complex cases.
Assist managers in career management plans by involving Assessment specialists and the Performance management Consultant.
Assist lien management o identify “Talent” by analysing Performance ratings.
Develop Performance Development Plans for low performers together with Line Mangers. Participate in regular reviews and advise on plan adjustments where required. Assist line to complete evaluations.
Monitor implementation of Leadership/BANKSETA Development Programmes and raise any concerns with Manager: BP’s
Communicate the bank’s wellness offering to employees and line managers on a proactive basis by sharing benefits information supplied by the EVP team and encouraging employees to use the services.
Review absence information for the supported area on a quarterly basis and raise any potential red flags with the line managers in the area. Develop action plans and own their implementation where required.

3 - Supporting Recruitment Processes
Meet with line managers on at least an annual basis to advise them on their manpower planning. Source tools for capacity planning from Recruitment team.
Together with line, determine the tactics for recruitment of each role including which vendors to use for external recruitment once internal processes have been completed.
Participate in interviews with the Recruitment Team.
Assist line managers with the recruitment authorisation process by completing available headcount checks and assist with the preparation of requests for additional headcount.
Monitor the line adherence to EE targets and provide advice for the development of transformation plans for the areas.
Ensure that all pre-employment screening is completed prior to offers of employment being issued for new employees. Educate line managers on the importance of risk assessments.
During the recruitment process, educate line managers on the pay strategy. On request, obtain market related salary details and interact with candidates during the salary negotiation process.
Monitor effectiveness of function onboarding and form part of the onboarding rotation to ensure that new employees understand Human Capital requirements in their new roles.

4 - Supporting people development
On an annual basis, assist line managers to collate training needs to their areas and check back against a sample of personal development plans as identified in the Performance Management discussion. Ensure that all employees’ needs are covered.
Monitor effectiveness of training interventions by reviewing reports generated by L&D and from discussions with line. Provide feedback to the Manager: BP’s.
Based on feedback from line managers and employees, suggest changes to training approaches or training vendors to the Manager: BP’s and the L&D Team.

5 - Entrenching the bank’s Policies & Procedures
Communicate HC policies to all new employees and direct existing employees to the Human Capital Contact Centre for query resolution.
Assist line to write motivations for interim increases and obtain the required approvals within the Division.

6 - Monitoring employee exists
When fixed term contracts expire, question line on the requirement for the continued use of contract staff or whether the role is permanent. Assist line managers to renegotiate contractor salaries when required.
Receive notification of resignation by SSC and arrange exit interview with employee. Analyse reasons for leaving and determine whether follow-up action is required to try and retain he individual.
Communicate reassignment to affected employees together with line managers during restructure processes. Ensure that employee issues and concerns are addressed and refer unresolved major issues to the Labour Relations team.

You applied for this position on 27 March 2024.
 
27-Mar-2024 03-Apr-2024 Print
Permanent position in the Clerks sector/job category.
Minimum Education
NQF 6 Recognised FSB Qualification
RE5

Minimum Experience

2 years sales and client service experience
Full Rep in all Product Categories

Behavioural (COMP)

Delivering Results and Meeting Customer Expectations - Entry Level
Following Instructions and Procedures - Entry Level
Persuading and Influencing - Entry Level
Presenting and Communicating Information - Entry Level
Relating and Networking - Entry Level
Working with People - Entry Level

1.Sales Focus
Achieve customer growth, revenue and collections targets as defined by the bank
Meet and exceed individual activity metrics for all product lines
Meet, exceed and effectively execute on all Sales & Customer targets as set by the Bank
Effectively execute the Banks sales strategy in respect of Product & Value Added Services(Up Selling, Cross Selling & Capital Take Up)
Outbound calling to target both existing and prospective customers
Convert all sales opportunities received through inbound customer requests, outbound calling, lead generation initiatives and customer queries
Establish, develop and maintain business relationships with existing and prospective customers to generate new business
Participates in cross selling bank products.
Maintain detailed tracking of pipeline management and of prospect data and activities
Set up in person visits, appointments and presentations, following up telephonically where necessary
Conduct a professional financial needs analysis to make a needs based analysis that may lead to a sale
Scheduling customer feedback for obtaining documents and progress updates
Adhere to Supervision requirements set out by Line Manager for all financial products
May prepare weekly, monthly and quarterly reporting and present results to management
Ensure effective Cash Management as and when required with approved authorization
Ensure effective CAM Management as and when required with approved authorization
Ensure effective management of Credit Card Administration & Fulfilment as and when required with approved authorization
Ensure accountability for your own results

2.Marketing Focus
Keep abreast of products and services, competitive activities, advertising and promotional trends in and around your branch
Identifying referral opportunities in and around the branch
Assists the branch in meeting goals by generating new business through marketing activities, promotions, telemarketing and targeted customer initiatives
Participates in events that demonstrate support for the community and increase business opportunities for the Bank
Ensure all marketing endeavours, activities and initiatives adhere to appropriate policies and procedures

3.Risk & Compliance Focus
Ensure deal quality is a premium by reviewing and completing product applications with the customer timeously and accurately utilising all the necessary Bank tools and training to mitigate risk (Biometrics & Fraudulent Indicator Identification)
Comply with all policies/procedures related to all customer interactions and engagements
Ensure compliance with all regulatory requirements and the Banks compliance policies related to these requirements
Ensure the reporting of certain incidents and instances required in terms of regulatory requirements(AML)
Ensure the reporting of all fraudulent behaviour incidents and fraudulent indicator instances via the correct fraud and dishonesty reporting channels
Ensure effective execution of a “zero defect” prerogative in terms of the Deal Quality Error Rate
Ensure effective execution of a “zero defect” prerogative in terms of the Capturing of Income & Expenses Error Rate
Ensure compliance with FAIS journey inclusive of RE qualification parameters and guidelines as set by the Bank(Own)

4.Customer Service

Ensure compliance with the Banks Customer Service Standard and relevant legislation
Ensure compliance with TCF principles
Ensure accountability for your own behaviours while helping team members to enhance their ability to engage with the Banks customers
Ensure you satisfy all the Banks customer’s financial needs and help them succeed financially
Ensure accountability for application quality and turnaround times, query resolutions and solution creation for the Banks Customers

5.Training & Development

Responsible for ensuring you receive on-going sales/service development training for deficiencies as highlighted in your developmental/coaching plans
Responsible for participation in and successful completion of all product and services training and developmental initiatives that have a bearing on your on-going value proposition to the Banks customers
Responsible for 100% participation in and successful completion of risk and compliance training initiatives that have a bearing on your on-going value proposition to the Banks customers and additional regulatory, statutory and compliance obligations of the Bank

6.Operational Activities
Responsible for ensuring compliance with all security and safety procedures within the branch including opening and closing procedures, camera surveillance where appropriate. Branch security, robbery, fire drill procedures and health and safety procedures and SOP’s.
Perform other admin related duties as may be required by Management and Leadership structures of African Bank.
 
You applied for this position on 27 March 2024.
 
25-Mar-2024 02-Apr-2024 Print
Permanent position in the Clerks sector/job category.

1 - Sales Focus- Achieve customer growth, revenue and collections targets as defined by the bank
• Meet and exceed individual activity metrics for all product lines
• Meet, exceed and effectively execute on all Sales & Customer targets as set by the Bank
• Effectively execute the Banks sales strategy in respect of Product & Value Added Services(Up Selling, Cross Selling & Capital Take Up)
• Outbound calling to target both existing and prospective customers
• Convert all sales opportunities received through inbound customer requests, outbound calling, lead generation initiatives and customer queries
• Establish, develop and maintain business relationships with existing and prospective customers to generate new business
• Participates in cross selling bank products.
• Maintain detailed tracking of pipeline management and of prospect data and activities
• Set up in person visits, appointments and presentations, following up telephonically where necessary
• Conduct a professional financial needs analysis to make a needs based analysis that may lead to a sale
• Scheduling customer feedback for obtaining documents and progress updates
• Adhere to Supervision requirements set out by Line Manager for all financial products
• May prepare weekly, monthly and quarterly reporting and present results to management
• Ensure effective Cash Management as and when required with approved authorization
• Ensure effective CAM Management as and when required with approved authorization
• Ensure effective management of Credit Card Administration & Fulfilment as and when required with approved authorization
• Ensure accountability for your own results

2 - Marketing Focus
• Keep abreast of products and services, competitive activities, advertising and promotional trends in and around your branch
• Identifying referral opportunities in and around the branch
• Assists the branch in meeting goals by generating new business through marketing activities, promotions, telemarketing and targeted customer initiatives
• Participates in events that demonstrate support for the community and increase business opportunities for the Bank
• Ensure all marketing endeavours, activities and initiatives adhere to appropriate policies and procedures

3 - Risk & Compliance Focus
• Ensure deal quality is a premium by reviewing and completing product applications with the customer timeously and accurately utilising all the necessary Bank tools and training to mitigate risk (Biometrics & Fraudulent Indicator Identification)
• Comply with all policies/procedures related to all customer interactions and engagements
• Ensure compliance with all regulatory requirements and the Banks compliance policies related to these requirements
• Ensure the reporting of certain incidents and instances required in terms of regulatory requirements(AML)
• Ensure the reporting of all fraudulent behaviour incidents and fraudulent indicator instances via the correct fraud and dishonesty reporting channels
• Ensure effective execution of a “zero defect” prerogative in terms of the Deal Quality Error Rate
• Ensure effective execution of a “zero defect” prerogative in terms of the Capturing of Income & Expenses Error Rate
• Ensure compliance with FAIS journey inclusive of RE qualification parameters and guidelines as set by the Bank(Own)

4 - Customer Service
• Ensure compliance with the Banks Customer Service Standard and relevant legislation
• Ensure compliance with TCF principles
• Ensure accountability for your own behaviours while helping team members to enhance their ability to engage with the Banks customers
• Ensure you satisfy all the Banks customer’s financial needs and help them succeed financially
• Ensure accountability for application quality and turnaround times, query resolutions and solution creation for the Banks Customers

5 - Training & Development
• Responsible for ensuring you receive on-going sales/service development training for deficiencies as highlighted in your developmental/coaching plans
• Responsible for participation in and successful completion of all product and services training and developmental initiatives that have a bearing on your on-going value proposition to the Banks customers
• Responsible for 100% participation in and successful completion of risk and compliance training initiatives that have a bearing on your on-going value proposition to the Banks customers and additional regulatory, statutory and compliance obligations of the Bank

6 - Operational Activities
• Responsible for ensuring compliance with all security and safety procedures within the branch including opening and closing procedures, camera surveillance where appropriate. Branch security, robbery, fire drill procedures and health and safety procedures and SOP’s.
• Perform other admin related duties as may be required by Management and Leadership structures of African Bank.

You applied for this position on 26 March 2024.
 
27-Mar-2024 02-Apr-2024 Print
Permanent position in the Middle Management sector/job category.

1 - Achievement of all Sales Targets & Growth
• Sell, promote and Market the Banks Products and ensure that the following is achieved:
• Retention of existing clients
• Acquisition of new clients
• Reactivation of dormant client
• Achieve Sales Target as set by Management

2 - Performance of Sales Activities
• Promote and sell new products as the Bank introduce same from time to time
• Phone clients for sales (Tele-Sales)
• Generate Sales Leads
• Follow up and make appointments with prospective clients
• Follow up on status of workflow and applications being processed
• Keep the client informed at all times with regards to the loan application status

3 - Application Administration and Costs
• Capturing of Loan Applications
• Check loan application documentation for accuracy, authenticity and compliance to Policy and Procedures as well as completeness
• Accurately capture all client information as per loan application and supporting documentation
• Suspend or reject loan applications to be re-quoted as and when required. Explain the Loan Application Process to facilitate client understanding of the process
• Explain Terms and Conditions of Banks Products to clients
• Issue copy of Contract / Agreement to Client
• Print loan agreement for client’s signature
• Correct altered loan application information sent for rework and reprint for client’s signature

4 - Sales Focus- Achieve branch growth, revenue and expense targets as defined by the bank
• Maintain responsibility for the branches Profit & Loss and Budget
• Determine the critical success factors for new customer acquisition and customer retention
• Demonstrate expert ability to leverage the banks products inclusive of technology offerings to uncover and deepen opportunity, using the various marketing tools available in branch to present product offers and financial solutions to existing and potential customers
• Work closely with Trade Area Manager on customer acquisition strategies and retention efforts and developing new marketing campaigns
• Manage a book of customers with emphasis on cross selling and deepening customer relationships with the bank
• Develop and execute market plan to achieve growth goals
• Ownership for sales life cycle-from lead generation to disbursement
• Engage in and promote all sales activities i.e. Check-Ins, Huddles
• Responsible for day to day sales activities inside and outside the branch
• Ensure the achievement of branch sales goals as assigned in the defined market and business segments/industries
• Ensure all staff achieve individual sales and service goals as assigned
• Work to maximise customer relationships across business lines
• Represent the bank in local community organisations with the purpose of promoting the Banks image as well as uncovering potential business opportunities
• Develop existing business relationships and prospect within the community for new commercial business
• Maintain consistency and integrity of data
• Provides direction, guidance and quality assurance to Reps Under Supervision

5 - Risk & Compliance Management
• Ensure preventative measures are carried out to fully comply with current rules, regulations and internal policies relating to risks pertaining to relevant legislation
• Identify, evaluate and monitor and make recommendations deemed necessary to the respective risk and compliance champion in order to assess, reduce, eliminate or control any current or prospective risks to the bank arising from violations of, or non-conformance with, laws, rules, regulations, prescribed practices, internal policies, procedures and ethical standards
• Responsible for implementing strategies to ensure operational integrity in the branch
• Execute Branch functions / activities in adherence to Internal Audit standards (BPR)
1. Cash Management
2. People Management
3. Security Management
4. Asset Management
5. Compliance (NCA, Regulatory and Credit Policy)
6. General Operations
7. Risk Management
• Ensure completion of Monthly Branch Self Audit Programme
• Ensure Disaster Recovery capturing on monthly basis
• Ensure OHS checklist completion and filing
• Ensure quality assurance related to sound Manager Review practices
• Ensure risk related to bad rate versus expected bad rate is managed within limits as set by the Bank
• Ensure Non Deal Excellence is managed within limits as set by the Bank
• Ensure Deal Excellence Error Rate is managed within limits as set by the Bank
• Ensure compliance with FAIS journey inclusive of RE qualification parameters and guidelines as set by the Bank(Own & Team)

6 - People Management and Development
• Responsible for training and development of branch staff, assessing team member needs and finding resources to address applicable need
• Working with HR, interview, hire and terminate branch team members
• Conduct performance evaluations for all branch personnel
• Conduct coaching activities with team members, principle coaching duties involve coaching to achieve sales excellence and ensuring the delivery of world-class customer service.
• Identify and work with High Potential branch staff in the achievement of their developmental goals
• Create a feeling of energy and excitement among team players. Promote the corporate vision and values
• Ensure 100% participation and support for all staff on Bank training and developmental initiatives
• Ensure People Knowledge Score is managed within limits as set by the Bank(Own & Team)

7 - Customer Service
• Create and maintain productive relationships with internal and external clients by providing advice and assistance
• Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company polices legislation and regulations
• Keep the client informed about progress through written communication, telephone communications and/or face to face meetings
• Build a positive image by exceeding client expectations at all times 5. Treat internal and external customers fairly at all times

You applied for this position on .
 
27-Mar-2024 02-Apr-2024 Print
Permanent position in the Clerks sector/job category.

1 - Sales Focus- Achieve customer growth, revenue and collections targets as defined by the bank
• Meet and exceed individual activity metrics for all product lines
• Meet, exceed and effectively execute on all Sales & Customer targets as set by the Bank
• Effectively execute the Banks sales strategy in respect of Product & Value Added Services(Up Selling, Cross Selling & Capital Take Up)
• Outbound calling to target both existing and prospective customers
• Convert all sales opportunities received through inbound customer requests, outbound calling, lead generation initiatives and customer queries
• Establish, develop and maintain business relationships with existing and prospective customers to generate new business
• Participates in cross selling bank products.
• Maintain detailed tracking of pipeline management and of prospect data and activities
• Set up in person visits, appointments and presentations, following up telephonically where necessary
• Conduct a professional financial needs analysis to make a needs based analysis that may lead to a sale
• Scheduling customer feedback for obtaining documents and progress updates
• Adhere to Supervision requirements set out by Line Manager for all financial products
• May prepare weekly, monthly and quarterly reporting and present results to management
• Ensure effective Cash Management as and when required with approved authorization
• Ensure effective CAM Management as and when required with approved authorization
• Ensure effective management of Credit Card Administration & Fulfilment as and when required with approved authorization
• Ensure accountability for your own results

2 - Marketing Focus
• Keep abreast of products and services, competitive activities, advertising and promotional trends in and around your branch
• Identifying referral opportunities in and around the branch
• Assists the branch in meeting goals by generating new business through marketing activities, promotions, telemarketing and targeted customer initiatives
• Participates in events that demonstrate support for the community and increase business opportunities for the Bank
• Ensure all marketing endeavours, activities and initiatives adhere to appropriate policies and procedures

3 - Risk & Compliance Focus
• Ensure deal quality is a premium by reviewing and completing product applications with the customer timeously and accurately utilising all the necessary Bank tools and training to mitigate risk (Biometrics & Fraudulent Indicator Identification)
• Comply with all policies/procedures related to all customer interactions and engagements
• Ensure compliance with all regulatory requirements and the Banks compliance policies related to these requirements
• Ensure the reporting of certain incidents and instances required in terms of regulatory requirements(AML)
• Ensure the reporting of all fraudulent behaviour incidents and fraudulent indicator instances via the correct fraud and dishonesty reporting channels
• Ensure effective execution of a “zero defect” prerogative in terms of the Deal Quality Error Rate
• Ensure effective execution of a “zero defect” prerogative in terms of the Capturing of Income & Expenses Error Rate
• Ensure compliance with FAIS journey inclusive of RE qualification parameters and guidelines as set by the Bank(Own)

4 - Customer Service
• Ensure compliance with the Banks Customer Service Standard and relevant legislation
• Ensure compliance with TCF principles
• Ensure accountability for your own behaviours while helping team members to enhance their ability to engage with the Banks customers
• Ensure you satisfy all the Banks customer’s financial needs and help them succeed financially
• Ensure accountability for application quality and turnaround times, query resolutions and solution creation for the Banks Customers

5 - Training & Development
• Responsible for ensuring you receive on-going sales/service development training for deficiencies as highlighted in your developmental/coaching plans
• Responsible for participation in and successful completion of all product and services training and developmental initiatives that have a bearing on your on-going value proposition to the Banks customers
• Responsible for 100% participation in and successful completion of risk and compliance training initiatives that have a bearing on your on-going value proposition to the Banks customers and additional regulatory, statutory and compliance obligations of the Bank

6 - Operational Activities
• Responsible for ensuring compliance with all security and safety procedures within the branch including opening and closing procedures, camera surveillance where appropriate. Branch security, robbery, fire drill procedures and health and safety procedures and SOP’s.
• Perform other admin related duties as may be required by Management and Leadership structures of African Bank.

You applied for this position on 27 March 2024.
 
28-Mar-2024 05-Apr-2024 Print
Permanent position in the Top Management sector/job category.

1 - Sales Targets
Support the bank’s drive to a more diversified customer, channel and product capability. Support and drive the implementation of branch component of the bank’s strategy
Ensure the region meets the assigned targets in all product categories
Develop region specific plans to ensure customer growth and retention as well as revenue growth

2 - Manage Productivity
Capacity Planning
Ensure branches have adequate skilled staff of the right calibre in order to deliver on customer service and sales expectations
Planning and Scheduling of Work/Activity
Manage scheduling requirements within the branches in terms of contribution and targets of all products
Plan productivity targets and deploy daily/weekly/monthly prioritised work/Activity schedules with appropriate deadline targets and input levers
Set, monitor and review workload schedule
Productivity Control
Monitor and review productivity progress against deadline targets and output levers
Quality Control
Ensure that all productivity and in branch processes result in producing high quality deals and customer satisfaction
Ensure that all productivity and in branch processes adhere to the company’s internal controls framework
Branch Profitability
Optimise branch profitability taking into account local market potential and customer needs

3 - Manage Operational Performance
Develop and implement operational improvements
Ensure non value added activity that negatively impacts on the customer is reduced and eliminated in all operational processes
Influence, Manage & embed change journeys to meet current business requirements
Implement operational improvement processes to reduce risk, minimise costs and improve operational performance
Develop a high performance team and step change
Promote and uphold company performance standards, values driven culture and work ethic
Develop and implement initiatives required to deliver step change in the following aspects of the business:
Sales performance of new and existing products
Operational risk and compliance
Branch profitability
Productivity levers
Customer service
Product diversification
Operational excellence
Right first time- Doing things right for the customer
High Productivity

4 - Manage the human resource
Recruitment & Employment
Ensure all recruitment and employment is carried out in accordance to company procedure and in compliance with current employment law
Staff Training & Development
Establish goals and objectives for self and team and implement accordingly to help support/improve job performance (experience, ability & competence)
Be aware of and promote operational best practice and performance standards
Develop and monitor performance standards
Identify individual training needs
Implement, monitor and review training and developmental plans
Monitor and manage KPI’s
Achieve the Area Targets relating to Service, Customer Growth, Sales, Staff Engagement, Learning & Development, Personal Development, Costs, Fais, Risk and Compliance
Performance Management & Staff Appraisals
Monitor, review and address employee under performance, maintaining appropriate records in accordance with company procedures
Conduct and perform annual performance appraisals
Ensure the appropriate systems and processes are in place to measure and manage staff performance and to coach and develop a high performance team
Discipline & Grievance Procedures
Monitor, review and address employee under performance, liaising with the HR representative and maintaining appropriate records in accordance with the company procedures as required
Address any employee discipline or grievance issue, maintaining appropriate records in accordance with company procedures.

5 - Customer
Create and maintain productive relationships with internal and external clients by providing advice and assistance.
Create understanding of the ‘real’ versus ‘perceived’ need through, experience and expertise while complying with company policies, legislation and regulations.
Keep the client informed about progress through written communication, telephone communications and/or face to face meetings
Build a positive image by exceeding client expectations at all times
Treat internal and external customers fairly at all times

You applied for this position on .
 
27-Mar-2024 05-Apr-2024 Print
Permanent position in the Middle Management sector/job category.

1 - Cost Management
Ensure effective cost management of delivery resources in allocated region
All costs kept within budget and pre-approved with relevant Head i.e. travel, accommodation, catering, materials, etc.

2 - Customer Management
Raise the customer experience bar within allocated region in support of the national development strategy and regional needs .
MAP Consultant has excellent relationships at all levels, continuously consulting within their region including direct manager, Head, RM's, BM's staff and raising the overall
customer experience

3 - Develop regional ability according to national strategy
Conduct quarterly proficiency audits; Draft regional development plan; Capacity development interventions and tracking; Induction Management and Reporting
Quarterly Proficiency Audits
MAP to RM allocation per region up to 250 African Bank staff
MAPs responsible for proficiency management in allocation branches
Proficiency Gap training
Training scheduled post proficiency audit to address immediate gaps in the branch
1hr sessions are conducted via Virtual Wizard aka “tele-training”
This methodology is also used to assist business with quick implementation wins of eg. new products, updates, processes, etc.
MAPs to be mindful of business requirements when scheduling these sessions
One-energy Selling Skills training
Capturing, Reporting and Related administration
MAPs to report on every intervention whether face-to-face or telephonic
All related data to be captured timeously including LMS uploads

4 - Personal accountability and growth
MAP Consultant raises the bar on professional conduct and takes responsibility for personal development initiatives; displays high levels of initiative and integrity and makes things happen; lives the change they want to see

5 - Customer
Create and maintain productive relationships with internal and external clients by providing advice and assistance
Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company polices legislation and regulations
Keep the client informed about progress through written communication, telephone communications and/or face to face meetings
Build a positive image by exceeding client expectations at all times
Treat internal and external customers fairly at all times

You applied for this position on 27 March 2024.