Coordinate the implementation of CVM campaigns
 Manage the CVM Campaign calendar by coordinating with team members and stakeholders in accordance with the CVM campaign process.
Implement quarterly planning of CVM campaigns and activities by engaging with internal stakeholders (Product Owners, Marketing, Data Science and Reporting teams.
Collaborate and maintain working relationships with Stakeholders.
Coordinate the end-to-end implementation of CVM campaigns.
Measure the effectiveness of plan against agreed timelines.
Manage the production process with key partners/supplier for the development of
artwork as and when required.
Attend key meetings as and when needed.

Compliance
General understanding, adherence and application of Compliance requirements for all external customer communications.

Maintaining document repository
Ensure all CVM campaigns are documented in a single repository for ease of reference and access to all team members.

Vendor Recons
Preparation and invoicing of CVM suppliers i.e. Vodacom for SMSs etc. As well as allocating costs to relevant stakeholders .

 Customer
Create and maintain productive relationships with internal and external clients by
providing advice and assistance.
Create understanding of the ‘real’ versus ‘perceived’ need through, experience and expertise while complying with company policies, legislation and regulations.
Keep stakeholders informed about progress through written communication, telephone communications and/or face to face meetings
Always build a positive image by exceeding client expectations
Treat internal and external customers fairly at all times

Management of Resources
Manage and develop subordinate(s): Performance management in terms of contracting, reviews and poor performers, Training and development, Employee relations
Manage people efficiencies through leave management, headcount budget, fixed term contracts, staff movements, secondments, staff utilization
Take appropriate disciplinary measures as required
Facilitate induction of new staff within one month of joining the organization 

Strategic human capital leadership
Develop and implement a comprehensive people strategy aligned with the overall business strategy
Oversee the end-to-end HC delivery at the vertical or business unit level
Provide strategic guidance to the executive team on human capital matters, including talent acquisition, employee development, and workforce planning
Align people and culture strategies with the financial goals, risk management objectives, and growth plans of the bank
Implement effective talent management strategies, including succession planning, career development, and performance management
Collaborate with business leaders to identify and address skill gaps, ensuring the workforce is equipped to meet the evolving needs of the banking industry
Lead HC initiatives that support the bank's adaptation to industry changes and market dynamics. Facilitate smooth transitions during mergers, acquisitions, or other organisational changes in the banking sector
Develop initiatives to enhance employee satisfaction, motivation, and commitment for the bank
Develop and implementing strategies to promote diversity, equity, and inclusion
Utilise HC analytics to gather insights into workforce trends, performance and implement data-driven approaches to improve overall human capital outcomes

Partnering and management of the HC environment within an identified Bank Vertical
Translate the group and business unit’s people strategy into operational plans for execution at vertical/BU level and align HC initiatives with business strategies
Ensure the integration of the Human Capital calendar into the business calendar. Proactively brief vertical/BU leadership at the start of major events in the Human Capital calendar
Develop strategic workforce plans that address skill gaps and support business growth. Oversee the design and implementation of training and development programs to enhance employee skills and competencies
Lead and advise on organisational restructuring efforts based on strategic shifts, managing change processes to minimise disruptions and ensure smooth transitions
Define the people change approach for change initiated in the business unit. Ensure that Business Partners are equipped with the right skills and tools to support the business through the changes
Coach leaders on effective communication strategies and implementation of people and culture strategies at vertical/BU level
Collaborate with business leaders and Talent Management teams on effective recruitment strategies to attract top talent in the vertical/BU
Oversee the recruitment process for EL and above roles, including interviewing, and onboarding
Provide data-driven recommendations to support business decisions and align HC metrics with key performance indicators
Oversee performance management processes, including goal-setting, feedback, and evaluations
Oversee employee relations, handling issues such as conflict resolution, disciplinary actions, and grievance procedures. Ensuring fair and consistent application of HC policies and procedures
Foster a positive and inclusive workplace culture that encourages employee engagement, collaboration, and innovation. Implementing employee engagement programs and initiatives
Continuous scanning of the environment and the crafting of proactive HC solutions for the business
Oversee all HC interventions and the scheduled HC activities in the BU as per the organisational HC calendar
Oversee all HC administrative processes and optimise HC operations to support the vertical/BU

Collaboration with HC Centres of Excellence (CoE)
Lead interventions relating to Change, Transformation, Talent Management, People Development, OD interventions and other HC services in collaboration with CoE’s 
Review the job architecture for the business area and conduct job analyses to define roles, responsibilities, and required skills, ensuring clarity in job descriptions and expectations for each position in the business unit
Collaborate on designing and implementing training programs tailored to the specific skills required in the banking sector. Aligning individual development plans with broader talent development strategies
Work with the Total Rewards CoE to ensure that reward systems are competitive within the bank
Drive the analysis of the skills gap in the business unit by engaging with learning specialists and providing a forward-looking view of the business requirements. Identifying training and other development opportunities available in the bank
Collaborate on leveraging HC analytics to gather insights into workforce trends and performance
Collaborate and implement wellness programs that address the unique challenges in the bank
Collaborate on strategic change initiatives, ensuring alignment with HC practices. Provide input on communication strategies during organisational changes


Reporting 
Populate and submit monthly reports providing insights and analysis on people trends, highlighting areas of improvement and success
Report on employee relations and grievance metrics, including the number and nature of employee complaints
Generate regular reports on KPIs such as employee engagement, turnover rates, time-to-fill for vacancies, and diversity metrics
Analyse data to identify opportunities for talent development and succession planning
Analyse recruitment data to optimise talent management strategies and improve the efficiency of the hiring process
Work with finance and leadership teams to report on HC budget utilisation

Budget management
Develop an annual HC budget based on strategic objectives. Align budget allocations with key HC initiatives, such as talent acquisition, employee development, and retention programs
Develop a budget for employee training and development programs. Allocate resources for both internal and external training initiatives
Implement budget tracking mechanisms to monitor actual expenditures against planned budgets
Develop metrics and reports to measure the effectiveness of HC initiatives and their financial impact
Develop forecasting models to anticipate future HC budget needs. Plan for contingencies and allocate funds for unforeseen HC challenges
Provide updates on budget performance, expenditures, and financial impacts. Collaborate with finance teams to align HC budgets at vertical/BU with overall bank financial goals

 Treating Customers Fairly and Compliance
Create and maintain productive relationships with internal and external clients by providing advice and assistance
Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company policies, legislation and regulations
Keep the client informed about progress through written communication, telephone communications, and/or face-to-face meetings
Build a positive image by exceeding client expectations at all times
Treat internal and external customers fairly at all times

1 - Sales Focus- Achieve customer growth, revenue and collections targets as defined by the bank
• Meet and exceed individual activity metrics for all product lines
• Meet, exceed and effectively execute on all Sales & Customer targets as set by the Bank
• Effectively execute the Banks sales strategy in respect of Product & Value Added Services(Up Selling, Cross Selling & Capital Take Up)
• Outbound calling to target both existing and prospective customers
• Convert all sales opportunities received through inbound customer requests, outbound calling, lead generation initiatives and customer queries
• Establish, develop and maintain business relationships with existing and prospective customers to generate new business
• Participates in cross selling bank products.
• Maintain detailed tracking of pipeline management and of prospect data and activities
• Set up in person visits, appointments and presentations, following up telephonically where necessary
• Conduct a professional financial needs analysis to make a needs based analysis that may lead to a sale
• Scheduling customer feedback for obtaining documents and progress updates
• Adhere to Supervision requirements set out by Line Manager for all financial products
• May prepare weekly, monthly and quarterly reporting and present results to management
• Ensure effective Cash Management as and when required with approved authorization
• Ensure effective CAM Management as and when required with approved authorization
• Ensure effective management of Credit Card Administration & Fulfilment as and when required with approved authorization
• Ensure accountability for your own results

2 - Marketing Focus
• Keep abreast of products and services, competitive activities, advertising and promotional trends in and around your branch
• Identifying referral opportunities in and around the branch
• Assists the branch in meeting goals by generating new business through marketing activities, promotions, telemarketing and targeted customer initiatives
• Participates in events that demonstrate support for the community and increase business opportunities for the Bank
• Ensure all marketing endeavours, activities and initiatives adhere to appropriate policies and procedures

3 - Risk & Compliance Focus
• Ensure deal quality is a premium by reviewing and completing product applications with the customer timeously and accurately utilising all the necessary Bank tools and training to mitigate risk (Biometrics & Fraudulent Indicator Identification)
• Comply with all policies/procedures related to all customer interactions and engagements
• Ensure compliance with all regulatory requirements and the Banks compliance policies related to these requirements
• Ensure the reporting of certain incidents and instances required in terms of regulatory requirements(AML)
• Ensure the reporting of all fraudulent behaviour incidents and fraudulent indicator instances via the correct fraud and dishonesty reporting channels
• Ensure effective execution of a “zero defect” prerogative in terms of the Deal Quality Error Rate
• Ensure effective execution of a “zero defect” prerogative in terms of the Capturing of Income & Expenses Error Rate
• Ensure compliance with FAIS journey inclusive of RE qualification parameters and guidelines as set by the Bank(Own)

4 - Customer Service
• Ensure compliance with the Banks Customer Service Standard and relevant legislation
• Ensure compliance with TCF principles
• Ensure accountability for your own behaviours while helping team members to enhance their ability to engage with the Banks customers
• Ensure you satisfy all the Banks customer’s financial needs and help them succeed financially
• Ensure accountability for application quality and turnaround times, query resolutions and solution creation for the Banks Customers

5 - Training & Development
• Responsible for ensuring you receive on-going sales/service development training for deficiencies as highlighted in your developmental/coaching plans
• Responsible for participation in and successful completion of all product and services training and developmental initiatives that have a bearing on your on-going value proposition to the Banks customers
• Responsible for 100% participation in and successful completion of risk and compliance training initiatives that have a bearing on your on-going value proposition to the Banks customers and additional regulatory, statutory and compliance obligations of the Bank

6 - Operational Activities
• Responsible for ensuring compliance with all security and safety procedures within the branch including opening and closing procedures, camera surveillance where appropriate. Branch security, robbery, fire drill procedures and health and safety procedures and SOP’s.
• Perform other admin related duties as may be required by Management and Leadership structures of African Bank.