1 - Stakeholder Engagement and Expectation Management
1.Engages positively within data science team and with external stakeholders
2.Understands and delivers on agreed deliverables and business owner’s objectives
3.Keeps stakeholders informed of progress
4.Seeks assistance to overcome obstacles as they may arise
5.Ensure solutions developed can be practically implemented

2 - Data wrangling and data preparation
1.Retrieve data from identified data sources (SQL, SAS, unstructured data sources)
2.Validate, clean and filter data against identified criteria
3.Package data into correct format for further analysis or delivery
4.Create data sets as required for ad hoc analysis
5.Enhance data documentation where possible
6.Document data wrangling steps clearly

3 - Analysis, reporting, data visualisation and communicating results
1.Ensures high quality presentations appropriate for diverse audiences to make informed decisions
2.Analyse data and verify results in terms of requested information by applying suitable standard and advanced univariate and multivariate statistical techniques
3.Document process followed to determine findings from data retrieval to final outcomes
4.Prepare a written report of findings for distribution to direct manager for final approval
5.Prepare presentation for feedback to Exco or identified stakeholders
6.Communicate findings to relevant stakeholders in order to adopt recommendations

4 - Statistical Model building and Machine Learning model building
1. Develop and maintain an understanding of relevant business processes
2. Review current processes for business opportunities by means of appropriate statistical models
3. Build statistical models to drive business strategies
4. Understand and interpret specifications of the model from the business by liaising with different stakeholders
5. Prepare a project plan in terms of requirements for completion of model
6. Prepare and analyse data
7. Develop a descriptive or predictive mathematical or statistical model making use of available statistical tools
8. Validate the model in terms of requirements
9.Communicate the models performance (verbal and written) to relevant stakeholders
10.Prepare a presentation of results for presentation to Exco or identified stakeholders for final approval
11. Document specifications and process of model roll out working with Strategy Manager and bureau for deployment
12.Test and validate functionality of the implementation of the model in terms of requirements
13.Assist in regression analysis by creating new score cards
14.Review current modelling methodologies in respect to international best practices

5 - Model monitoring and refinement
1.Monitor models to determine predictive power is maintained on an ongoing basis
2.Analyse data in respect of models where outcomes are not in line with expectations to identify causes for variances
3.Identify and recommend suitable solutions in writing with evidence of the identified problem
4.Implement approved solution in terms of recommendation

6 - Change Management
1.Write appropriate specifications need to implement change process or recommendation after obtaining necessary approval from relevant committee
2.Oversee the changes to be done in consultation with Business Analysts
3.Test and validate functionality of the implementation process
4.Obtain final sign of implementation
5.Maintain complete documentation of any follow up changes
6.Enable audit and validations to be performed

7 - Data ethics, governance and privacy
1.Understands legislation and comply with it, e.g. data privacy rules complied with
2.Ethics to be considered at all stages of work
3.Avoid unfair discrimination

8 - Mentoring and training
1.Assist team members with new tasks in respect of unfamiliar aspects of the job
2.Train team members in respect of technical aspects and business aspect of the job as well as for succession planning

9 - Research
1.Enhance existing models
2.Alternative models, approaches and methodologies
3.Find new data sources
4.Find new ways of utilising and absorbing diverse data sources for business problems and to maximise value from data

10 - Treating Customers Fairly and Compliance
1.Create and maintain productive relationships with internal and external clients by providing advice and assistance
2.Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company policies, legislation and regulations
3.Keep the client informed about progress through written communication, telephone communications, and/or face-to-face meetings
4.Build a positive image by exceeding client expectations at all times
5.Treat internal and external customers fairly at all times

11 - Management of Resources
1.Manage and develop subordinate(s): Performance management in terms of contracting, reviews and poor performers. Training and development. Employee relations
2.Manage people efficiencies through leave management, headcount budget, fixed term contracts, staff movements, secondments, staff utilization
3.Take appropriate disciplinary measures as required
4.Facilitate induction of new staff within one month of joining the organization

1 - Implementation of the IT Infrastructure Risk Management Framework
? Implement the IT Risk and Cybersecurity Risk Management Frameworks and assurance and ensure adherence thereof.
? Contribute to the strategic direction of the organization’s IT Risk and Governance program.
? Scan the macro and microeconomics environment to identify IT risks that may impact the organization’s ability to deliver its objectives and incorporates that insights into the originations Risk status.
? Identify IT Risk Infrastructure and Governance gaps through an approved tool and address quick wins in an agile, efficient and sustainable manner.
? Identify effective controls as the complexity and make recommendation to First Line of Defense.
? Maintain the cybersecurity risk register and issue register, including tracking of risk priority to the company and issue remediation as they progress.
? IT risk assurance reviews across the enterprise to enable educated leadership decisions on IT and business strategy.
? Develop and maintain robust metrics to measure the progress of the IT risk and Governance program and identify trends pertaining to the environment.
? Review exception requests to standard cybersecurity controls to identify resulting risk in preparation for leadership decisions.
? Develop and lead initiatives to improve the IT risk management proposition through the identification and execution of process improvement efforts.
Communicate and interact effectively and professionally with co-workers, management, customers, etc.
Maintain complete confidentiality of the business and risks.
Collaborate IT, business and other internal stakeholder to ensure continuous monitoring and assurance in conducted in a relevant, timely and cost-effective manner.
Collates independent assurance reporting on the robustness of IT Risk and Governance and present to senior and executive management.
Advise and guide the business leadership ensuring that cybersecurity decisions are made in alignment with the overall risk management and IT frameworks of the Bank and are compliant with both local and international financial regulations to safeguard the Bank’s from any potential financial and reputational risk.

2 - Enterprise Risk Assessor (ERA) maintenance and support
Develop and maintain ERA to facilitate effective risk management and reporting throughout the Group.
Provide continuous ERA support to all business units.
Liaise with ERA provider to facilitate the use of latest version and appropriate co-operation

3 - Monitor Operational Losses related to IT Risk and Reporting/feedback
Monitor operational losses related to IT Risk by analyzing trends and communicating these throughout the bank.
Advise direct manager and provide clarity on the successful capturing and reporting of operational risk losses.
Incorporate actual loss experience into the assessment of risks by management.
Analyse and report on loss trends, advise appropriate corrective action and report for submission to and approval by direct manager.
Implement corrective action in order to facilitate that future losses are prevented

4 - Client Relationship Management
Create and maintain productive relationships with internal clients through providing advice and conducting client visits.
Assist the client to understand the ‘real’ versus ‘perceived’ (substance over form) need through the application of risk strategy, leadership, experience and expertise.
Keep the client informed about progress on the real need through written communication, telephone communications and interpersonal meetings.
Provide input to facilitate the required assurance to the operational risk function on
regulatory requirements per assignment

5 - Special Projects
Project Planning and Time management.
Scheduling / Conducting and attending relevant meetings.
Regular update and reporting.
Achieving set milestones and deadlines.

6 - People Management
Provide vision and big picture thinking in the context of IT Risk and Governance leadership.
Establish and maintain high performance teams that are innovative and strategic.
Ensure employees align to the Bank’s strategy, follow approved bank policies and comply to relevant regulations.
Promote and live the Bank’s values and principles

1 - Sales Focus- Achieve customer growth, revenue and collections targets as defined by the bank
• Meet and exceed individual activity metrics for all product lines
• Meet, exceed and effectively execute on all Sales & Customer targets as set by the Bank
• Effectively execute the Banks sales strategy in respect of Product & Value Added Services(Up Selling, Cross Selling & Capital Take Up)
• Outbound calling to target both existing and prospective customers
• Convert all sales opportunities received through inbound customer requests, outbound calling, lead generation initiatives and customer queries
• Establish, develop and maintain business relationships with existing and prospective customers to generate new business
• Participates in cross selling bank products.
• Maintain detailed tracking of pipeline management and of prospect data and activities
• Set up in person visits, appointments and presentations, following up telephonically where necessary
• Conduct a professional financial needs analysis to make a needs based analysis that may lead to a sale
• Scheduling customer feedback for obtaining documents and progress updates
• Adhere to Supervision requirements set out by Line Manager for all financial products
• May prepare weekly, monthly and quarterly reporting and present results to management
• Ensure effective Cash Management as and when required with approved authorization
• Ensure effective CAM Management as and when required with approved authorization
• Ensure effective management of Credit Card Administration & Fulfilment as and when required with approved authorization
• Ensure accountability for your own results

2 - Marketing Focus
• Keep abreast of products and services, competitive activities, advertising and promotional trends in and around your branch
• Identifying referral opportunities in and around the branch
• Assists the branch in meeting goals by generating new business through marketing activities, promotions, telemarketing and targeted customer initiatives
• Participates in events that demonstrate support for the community and increase business opportunities for the Bank
• Ensure all marketing endeavours, activities and initiatives adhere to appropriate policies and procedures

3 - Risk & Compliance Focus
• Ensure deal quality is a premium by reviewing and completing product applications with the customer timeously and accurately utilising all the necessary Bank tools and training to mitigate risk (Biometrics & Fraudulent Indicator Identification)
• Comply with all policies/procedures related to all customer interactions and engagements
• Ensure compliance with all regulatory requirements and the Banks compliance policies related to these requirements
• Ensure the reporting of certain incidents and instances required in terms of regulatory requirements(AML)
• Ensure the reporting of all fraudulent behaviour incidents and fraudulent indicator instances via the correct fraud and dishonesty reporting channels
• Ensure effective execution of a “zero defect” prerogative in terms of the Deal Quality Error Rate
• Ensure effective execution of a “zero defect” prerogative in terms of the Capturing of Income & Expenses Error Rate
• Ensure compliance with FAIS journey inclusive of RE qualification parameters and guidelines as set by the Bank(Own)

4 - Customer Service
• Ensure compliance with the Banks Customer Service Standard and relevant legislation
• Ensure compliance with TCF principles
• Ensure accountability for your own behaviours while helping team members to enhance their ability to engage with the Banks customers
• Ensure you satisfy all the Banks customer’s financial needs and help them succeed financially
• Ensure accountability for application quality and turnaround times, query resolutions and solution creation for the Banks Customers

5 - Training & Development
• Responsible for ensuring you receive on-going sales/service development training for deficiencies as highlighted in your developmental/coaching plans
• Responsible for participation in and successful completion of all product and services training and developmental initiatives that have a bearing on your on-going value proposition to the Banks customers
• Responsible for 100% participation in and successful completion of risk and compliance training initiatives that have a bearing on your on-going value proposition to the Banks customers and additional regulatory, statutory and compliance obligations of the Bank

6 - Operational Activities
• Responsible for ensuring compliance with all security and safety procedures within the branch including opening and closing procedures, camera surveillance where appropriate. Branch security, robbery, fire drill procedures and health and safety procedures and SOP’s.
• Perform other admin related duties as may be required by Management and Leadership structures of African Bank.

1 - Sales Focus- Achieve customer growth, revenue and collections targets as defined by the bank
• Meet and exceed individual activity metrics for all product lines
• Meet, exceed and effectively execute on all Sales & Customer targets as set by the Bank
• Effectively execute the Banks sales strategy in respect of Product & Value Added Services(Up Selling, Cross Selling & Capital Take Up)
• Outbound calling to target both existing and prospective customers
• Convert all sales opportunities received through inbound customer requests, outbound calling, lead generation initiatives and customer queries
• Establish, develop and maintain business relationships with existing and prospective customers to generate new business
• Participates in cross selling bank products.
• Maintain detailed tracking of pipeline management and of prospect data and activities
• Set up in person visits, appointments and presentations, following up telephonically where necessary
• Conduct a professional financial needs analysis to make a needs based analysis that may lead to a sale
• Scheduling customer feedback for obtaining documents and progress updates
• Adhere to Supervision requirements set out by Line Manager for all financial products
• May prepare weekly, monthly and quarterly reporting and present results to management
• Ensure effective Cash Management as and when required with approved authorization
• Ensure effective CAM Management as and when required with approved authorization
• Ensure effective management of Credit Card Administration & Fulfilment as and when required with approved authorization
• Ensure accountability for your own results

2 - Marketing Focus
• Keep abreast of products and services, competitive activities, advertising and promotional trends in and around your branch
• Identifying referral opportunities in and around the branch
• Assists the branch in meeting goals by generating new business through marketing activities, promotions, telemarketing and targeted customer initiatives
• Participates in events that demonstrate support for the community and increase business opportunities for the Bank
• Ensure all marketing endeavours, activities and initiatives adhere to appropriate policies and procedures

3 - Risk & Compliance Focus
• Ensure deal quality is a premium by reviewing and completing product applications with the customer timeously and accurately utilising all the necessary Bank tools and training to mitigate risk (Biometrics & Fraudulent Indicator Identification)
• Comply with all policies/procedures related to all customer interactions and engagements
• Ensure compliance with all regulatory requirements and the Banks compliance policies related to these requirements
• Ensure the reporting of certain incidents and instances required in terms of regulatory requirements(AML)
• Ensure the reporting of all fraudulent behaviour incidents and fraudulent indicator instances via the correct fraud and dishonesty reporting channels
• Ensure effective execution of a “zero defect” prerogative in terms of the Deal Quality Error Rate
• Ensure effective execution of a “zero defect” prerogative in terms of the Capturing of Income & Expenses Error Rate
• Ensure compliance with FAIS journey inclusive of RE qualification parameters and guidelines as set by the Bank(Own)

4 - Customer Service
• Ensure compliance with the Banks Customer Service Standard and relevant legislation
• Ensure compliance with TCF principles
• Ensure accountability for your own behaviours while helping team members to enhance their ability to engage with the Banks customers
• Ensure you satisfy all the Banks customer’s financial needs and help them succeed financially
• Ensure accountability for application quality and turnaround times, query resolutions and solution creation for the Banks Customers

5 - Training & Development
• Responsible for ensuring you receive on-going sales/service development training for deficiencies as highlighted in your developmental/coaching plans
• Responsible for participation in and successful completion of all product and services training and developmental initiatives that have a bearing on your on-going value proposition to the Banks customers
• Responsible for 100% participation in and successful completion of risk and compliance training initiatives that have a bearing on your on-going value proposition to the Banks customers and additional regulatory, statutory and compliance obligations of the Bank

6 - Operational Activities
• Responsible for ensuring compliance with all security and safety procedures within the branch including opening and closing procedures, camera surveillance where appropriate. Branch security, robbery, fire drill procedures and health and safety procedures and SOP’s.
• Perform other admin related duties as may be required by Management and Leadership structures of African Bank.