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08-May-2025 |
14-May-2025 |
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| Permanent position in the Clerks sector/job category. |
1 - Sales Focus- Achieve customer growth, revenue and collections targets as defined by the bank
• Meet and exceed individual activity metrics for all product lines
• Meet, exceed and effectively execute on all Sales & Customer targets as set by the Bank
• Effectively execute the Banks sales strategy in respect of Product & Value Added Services(Up Selling, Cross Selling & Capital Take Up)
• Outbound calling to target both existing and prospective customers
• Convert all sales opportunities received through inbound customer requests, outbound calling, lead generation initiatives and customer queries
• Establish, develop and maintain business relationships with existing and prospective customers to generate new business
• Participates in cross selling bank products.
• Maintain detailed tracking of pipeline management and of prospect data and activities
• Set up in person visits, appointments and presentations, following up telephonically where necessary
• Conduct a professional financial needs analysis to make a needs based analysis that may lead to a sale
• Scheduling customer feedback for obtaining documents and progress updates
• Adhere to Supervision requirements set out by Line Manager for all financial products
• May prepare weekly, monthly and quarterly reporting and present results to management
• Ensure effective Cash Management as and when required with approved authorization
• Ensure effective CAM Management as and when required with approved authorization
• Ensure effective management of Credit Card Administration & Fulfilment as and when required with approved authorization
• Ensure accountability for your own results
2 - Marketing Focus
• Keep abreast of products and services, competitive activities, advertising and promotional trends in and around your branch
• Identifying referral opportunities in and around the branch
• Assists the branch in meeting goals by generating new business through marketing activities, promotions, telemarketing and targeted customer initiatives
• Participates in events that demonstrate support for the community and increase business opportunities for the Bank
• Ensure all marketing endeavours, activities and initiatives adhere to appropriate policies and procedures
3 - Risk & Compliance Focus
• Ensure deal quality is a premium by reviewing and completing product applications with the customer timeously and accurately utilising all the necessary Bank tools and training to mitigate risk (Biometrics & Fraudulent Indicator Identification)
• Comply with all policies/procedures related to all customer interactions and engagements
• Ensure compliance with all regulatory requirements and the Banks compliance policies related to these requirements
• Ensure the reporting of certain incidents and instances required in terms of regulatory requirements(AML)
• Ensure the reporting of all fraudulent behaviour incidents and fraudulent indicator instances via the correct fraud and dishonesty reporting channels
• Ensure effective execution of a “zero defect” prerogative in terms of the Deal Quality Error Rate
• Ensure effective execution of a “zero defect” prerogative in terms of the Capturing of Income & Expenses Error Rate
• Ensure compliance with FAIS journey inclusive of RE qualification parameters and guidelines as set by the Bank(Own)
4 - Customer Service
• Ensure compliance with the Banks Customer Service Standard and relevant legislation
• Ensure compliance with TCF principles
• Ensure accountability for your own behaviours while helping team members to enhance their ability to engage with the Banks customers
• Ensure you satisfy all the Banks customer’s financial needs and help them succeed financially
• Ensure accountability for application quality and turnaround times, query resolutions and solution creation for the Banks Customers
5 - Training & Development
• Responsible for ensuring you receive on-going sales/service development training for deficiencies as highlighted in your developmental/coaching plans
• Responsible for participation in and successful completion of all product and services training and developmental initiatives that have a bearing on your on-going value proposition to the Banks customers
• Responsible for 100% participation in and successful completion of risk and compliance training initiatives that have a bearing on your on-going value proposition to the Banks customers and additional regulatory, statutory and compliance obligations of the Bank
6 - Operational Activities
• Responsible for ensuring compliance with all security and safety procedures within the branch including opening and closing procedures, camera surveillance where appropriate. Branch security, robbery, fire drill procedures and health and safety procedures and SOP’s.
• Perform other admin related duties as may be required by Management and Leadership structures of African Bank. |
| You applied for this position on . |
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08-May-2025 |
14-May-2025 |
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| Permanent position in the Clerks sector/job category. |
1 - Sales Focus- Achieve customer growth, revenue and collections targets as defined by the bank
1. Meet and exceed individual activity metrics for all product lines
2. Meet, exceed and effectively execute on all Sales & Customer targets as set by the Bank
3. Effectively execute the Banks sales strategy in respect of Product & Value Added Services(Up Selling, Cross Selling & Capital Take Up)
4. Outbound calling to target both existing and prospective customers
5. Convert all sales opportunities received through inbound customer requests, outbound calling, lead generation initiatives and customer queries
6. Establish, develop and maintain business relationships with existing and prospective customers to generate new business
7. Participates in cross selling bank products.
8. Maintain detailed tracking of pipeline management and of prospect data and activities
9. Set up in person visits, appointments and presentations, following up telephonically where necessary
10. Conduct a professional financial needs analysis to make a needs based analysis that may lead to a sale
11. Scheduling customer feedback for obtaining documents and progress updates
12. Adhere to Supervision requirements set out by Line Manager for all financial products
13. May prepare weekly, monthly and quarterly reporting and present results to management
14. Ensure effective Cash Management as and when required with approved authorization.
15. Ensure effective CAM Management as and when required with approved authorization
16. Ensure effective management of Credit Card Administration & Fulfilment as and when required with approved authorization
17. Ensure accountability for your own results
2 - Marketing Focus
1. Keep abreast of products and services, competitive activities, advertising and promotional trends in and around your branch
2. Identifying referral opportunities in and around the branch
3. Assists the branch in meeting goals by generating new business through marketing activities, promotions, telemarketing and targeted customer initiatives
4. Participates in events that demonstrate support for the community and increase business opportunities for the Bank
5. Ensure all marketing endeavours, activities and initiatives adhere to appropriate policies and procedures
3 - Risk & Compliance Focus
1. Ensure deal quality is a premium by reviewing and completing product applications with the customer timeously and accurately utilising all the necessary Bank tools and training to mitigate risk (Biometrics & Fraudulent Indicator Identification)
2. Comply with all policies/procedures related to all customer interactions and engagements
3. Ensure compliance with all regulatory requirements and the Banks compliance policies related to these requirements
4. Ensure the reporting of certain incidents and instances required in terms of regulatory requirements(AML)
5. Ensure the reporting of all fraudulent behaviour incidents and fraudulent indicator instances via the correct fraud and dishonesty reporting channels
6. Ensure effective execution of a “zero defect” prerogative in terms of the Deal Quality Error Rate
7. Ensure effective execution of a “zero defect” prerogative in terms of the Capturing of Income & Expenses Error Rate
8. Ensure compliance with FAIS journey inclusive of RE qualification parameters and guidelines as set by the Bank(Own)
4 - Customer Service
1. Ensure compliance with the Banks Customer Service Standard and relevant legislation
2. Ensure compliance with TCF principles
3. Ensure accountability for your own behaviours while helping team members to enhance their ability to engage with the Banks customers
4. Ensure you satisfy all the Banks customer’s financial needs and help them succeed financially
5. Ensure accountability for application quality and turnaround times, query resolutions and solution creation for the Banks Customers
5 - Training & Development
1. Responsible for ensuring you receive on-going sales/service development training for deficiencies as highlighted in your developmental/coaching plans
2. Responsible for participation in and successful completion of all product and services training and developmental initiatives that have a bearing on your on-going value proposition to the Banks customers
3. Responsible for 100% participation in and successful completion of risk and compliance training initiatives that have a bearing on your on-going value proposition to the Banks customers and additional regulatory, statutory and compliance obligations of the Bank
6 - Operational Activities
1. Responsible for ensuring compliance with all security and safety procedures within the branch including opening and closing procedures, camera surveillance where appropriate. Branch security, robbery, fire drill procedures and health and safety procedures and SOP’s.
2. Perform other admin related duties as may be required by Management and Leadership structures of African Bank. |
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09-May-2025 |
16-May-2025 |
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| Permanent position in the Professionals sector/job category. |
MINIMUM EDUCATION
Bachelor’s Degree relevant to the portfolio.
Relevant professional certification (e.g. PASA Certificate in Foundational Payments or Advanced Certificate in Electronic Payments, CIA, CISA, CA etc.)
MINIMUM EXPERIENCE
6-8 years relevant experience (including the banking / Finance industry), with specialization in the Payments; Account maintenance and Card Operations audit portfolio.
At least 2 years’ experience in banking and financial services environment specifically relating to
Group Operations, covering Payments operations; and Account maintenance
Interfacing with alliance partners (e.g. fintechs, payment processors, digital banks)
Card payments, acquiring, digital wallets, payment processing life cycle
Understanding risk in digital payments, EFTs, real-time payments, and fraud mitigation
Supervisory experience on audit projects.
Experience with audit of digital transformation initiatives, robotic process automation (RPA), and data analytics, will be an added advantage
CRITICAL COMPETENCIES
Audit & Risk Capabilities
Ability to execute audits from planning to reporting with minimal supervision.
Strong root cause analysis and risk assessment skills.
Deep understanding of banking operations and payment systems (e.g., EFT, SWIFT, Real-Time Payments).
Expertise in regulatory compliance (Banking, Insurance, and Payment Systems).
Knowledge of account lifecycle management, operational risk, and alliance partner service level oversight.
Excellent written and verbal communication
Thorough knowledge of bank policies, procedures and practices, particularly within Retail Banking and related products, with sufficient knowledge of laws and regulations governing banks including but not limited to:
S.A. Banks Act,
PASA
Ethics Code of Internal & External Auditors,
IFRS,
SA Auditing Standards,
Systems audit knowledge,
Proficiency in risk analysis and report preparation.
Results orientated and deadline driven
Leadership & Decision-Making
Ability to lead small audit teams and coordinate complex audit projects.
Strong judgment and decision-making skills, leveraging data-driven insights.
Ability to work under pressure, meet tight deadlines, and adapt to evolving risks.
Strong relationship-building and stakeholder management
Data & Digital Audit Capabilities
Advanced data analytics and data science skills: SQL, Python, R, Power BI, Excel (advanced functions), AWS or Azure.
Ability to build, automate, and interpret dashboards and predictive models for risk identification.
Familiarity with AI/ML techniques, anomaly detection, and process automation (e.g. RPA).
Use of data analytics in audit planning, fieldwork, and reporting.
Familiarity with digital transformation risks, RPA, AI, APIs, cloud-based services, and third-party risk.
ADDITIONAL COMPETENCIES
Ability to evaluate end-to-end digital processes and identify risks in automated environments.
Understanding of regulatory compliance within digital banking ecosystems.
Proven ability to adapt audit strategies for evolving digital platforms and external partnerships.
Experience engaging with technology, product, compliance, and operations teams.
Enthusiastic, self-motivated, effective under pressure and willing to take personal responsibility/accountability.
BEHAVIOURAL ATTRIBUTES
Integrity and independence.
Analytical and innovative thinking.
Assertiveness with diplomacy.
Self-driven, agile, and resilient in a fast-paced environment.
Team-oriented with the ability to collaborate across functions.
KEY RESULT AREAS
Internal Audit planning
Identify audit needs and areas for review and provide input to Internal Audit Manager regarding the annual plan
Integrate technology-focused risk assessments into audit planning.
Review digital workflows and RPA-enabled processes.
Incorporate risks associated with payments infrastructure and alliance partners.
Document processes to obtain an understanding of activities
Evaluate and score documented inherent risks
Evaluate and score documented management controls
Prepare audit programmes and relevant audit tests to be executed for manager approval
Internal Audit execution and review
Lead audits over payment systems, digital onboarding, transaction monitoring, and account servicing, gather and maintain supporting documentation for each audit and control objective addressed, audit report drafting and follow-up and verification of issue closure.
.Conduct review of working papers, report and audit files prepared by Internal Audit Specialists for completeness and quality (where applicable).
Accountable for meeting deliverables timely, adhering to departmental and professional standards and utilizing consistent methodology.
To provide guidance and execute specialised audits for the portfolio, including the provision of industry/ best practice knowledge to enhance the audit process and the audit report.
Execution of sections of the audits where additional specialised skills / expertise is required.
Assess API integrations with fintech partners and outsourced service providers.
Evaluate internal controls within digital channels (e.g., mobile, online banking).
Apply data analytics to identify anomalies, trends, and control gaps
Audit Reporting and Insights
Deliver clear, risk-focused audit reports with digital control recommendations, and identify opportunities for improvement in the design and effectiveness of key controls
Provide insights on emerging digital risks and industry benchmarks.
Discuss reports with senior management and obtain management comments and target dates.
Assist in the preparation of ad hoc reports (e.g. Exco, Audit Committee, Reserve Bank etc.).
Portfolio Management
Stakeholder Engagement
Regular Portfolio discussions with key stakeholders.
Quarterly and annual insights presentation on portfolio to IA team incorporating insights received from engagement with stakeholders.
Portfolio risk assessment discussion prior to mid - year risk assessment and year- end audit planning session (at a GIA level that feeds into the annual audit plan).
Portfolio Reporting
Provide regular reporting to IA management and the IA team on:
Changes in the portfolio’s organizational structure and key stakeholders
Updates from stakeholder meetings (insights), financial performance (aspirations and actuals) and competitors’ performance.
New products, processes, initiatives and any other significant matters and changes.
Portfolio Issues Tracking
Ensure outstanding issues log is up to date for the portfolio.
Monthly engagements with owners of actions.
Foresight before issues become overdue and concerns raised in writing at the relevant governance forum.
Governance Committees
Participate in quarterly meetings with ERM and Compliance in preparation for Combined Assurance meeting.
Compliance and Customer-Centric Auditing
Create and maintain productive relationships with internal and external clients by providing insight.
Keep the client informed about progress through written communication, telephone communications, and/or face-to-face meetings.
Build a positive image by exceeding client expectations at all times.
Treat internal and external customers fairly at all times..
Innovation and Audit Transformation
Champion adoption of analytics, RPA, and audit automation tools.
Contribute to the development of digital audit methodology within the team.
Assist the client to understand their role relating to risks and controls as well as Internal Audit’s role in providing an independent assessment of risks and controls. Encourage management in considering risks in the decision-making process
Keep the client informed about changes in legislation/industry trends and current audit findings |
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08-May-2025 |
13-May-2025 |
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| Permanent position in the Skilled Technical / Specialist sector/job category. |
Training
All Sales Consultants will be expected to undergo the following training:
Sales training prior to going live on the phones
Product training. This will happen prior to a campaign being launched. Any Sales
Consultant working on a campaign will be expected to undergo the product training and
write a test for which they have to achieve 85% prior to commencement of dialing on that
campaign.
Refresher and other training will be arranged with Sales Consultants from time to time,
all Sales Consultants will be expected to attend these pre arranged training sessions
Quality of calls
Good quality calls will result in good quality sales and this in turn will result in future
business opportunities and a profitable and sustainable business.
It is critical that the Sales Consultant at the end of the call uses the correct Call Result.
The knowledge of definitions of Call Results and proper understanding of these is the
responsibility of the consultant.
It is critical that sound attempts to properly utilize all leads are made by the Sales
Consultant. A Sales Consultant must not waste leads, either through inaccurate usage of
call results or the lack of focus when a decision maker contact (i.e. telephonic contact with
the person on the database) is made.
All calls must comply with the agreed upon Code of Banking Practice and the FAIS Act.
Sales Consultants are required to ensure that all calls are of great quality. Call quality
will be evaluated by Quality Assurance, Supervisors and Sales Managers
Sales Process
Sales Consultants have to follow the sales process. Small deviations from the script in
the presentation may be tolerated, but under no circumstances must the introduction or
the closing be altered or omitted.
Customer
Create and maintain productive relationships with internal and external clients by
providing advice and assistance
Create understanding of the ‘real’ versus ‘perceived’ need through experience and
expertise while complying with company polices legislation and regulations
Keep the client informed about progress through written communication, telephone
communications and/or face to face meetings
Build a positive image by exceeding client expectations at all times
Treat internal and external customers fairly at all times |
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08-May-2025 |
14-May-2025 |
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| Permanent position in the Professionals sector/job category. |
1 - Change Management and Business Rollout
Create change plans, flight plans for releases, timeous comms and readiness assessments.
Checks that all changes receive the relevant signatures as Business signoff.
Keep track of the status of the changes.
Responsible for the overall change management process (planning, approval, scheduling, implementation and closure)
Coordinate and conduct meetings, i.e., Change Hub, Change champions, Direct Channel Weekly Change update and Change Committee.
Performs risk assessment and impact analysis of changes logged
Plans and schedules changes
Ensures that all the activities designed to implement the change are as per the standards. The policies and procedures should be well defined, recognized, and reviewed.
Prepare change summary sheet that summarizes all Requests For Changes. This sheet helps the Personal Banking team to understand and evaluate the proposed change.
Contribute/Participate in change improvement plans
Reviews and close the change post-implementation and sign off.
Conducting post-implementation reviews to validate the results of the change request
2 - Providing support and compiling reports
Provide relevant status of changes to users
Attend to ad hoc enquiries from users
Arrange pre- and post-deployment meetings
Attend meetings
Reporting
Compile monthly reports for management purposes
Create and maintain productive relationships with internal stakeholders.
3 - Customer Service and Stakeholder Relationship Management
Create and maintain productive relationships with internal and external clients by providing advice and assistance.
Create an understanding of the 'real' versus 'perceived' need through experience and expertise while complying with company policies, legislation, and
regulations.
Keep the client informed about progress through written, telephone, and/or face-to-face meetings.
Build a positive image by exceeding client expectations at all times.
Treat internal and external customers fairly at all times.
4 - Ad Hoc Projects
Undertake ad hoc activities beyond the defined role, inclusive of integrated Channel Enablement
5 - IT Stories (feedback)
Be able to articulate the story/requirements from business – Jira and ABTFS.
Interaction with OMNI Solution engineering department to brief them on the story requirements.
Track status of the story
Keep stakeholders updated |
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08-May-2025 |
16-May-2025 |
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| Permanent position in the Professionals sector/job category. |
MINIMUM EDUCATION
Tertiary qualification, preferably a Degree in Business Informatics, Computer Science or IT related degree, and a Business Analysis qualification via FTI or other equivalent related institution.
MINIMUM EXPERIENCE
5 - 10 years working experience as a Business and/or Systems Analyst and must have participated in more than one software development project with multiple systems involved, preferably in the financial services industry
TECHNICAL COMPETENCIES
Strong problem-solving and analytical skills
Application knowledge of System Development Life Cycles
Experience in Waterfall methodology, exposure to Agile beneficial (including use of an Agile tool like JIRA or TFS, etc.)
Attention to detail / Information gathering
BPMN & related tools (e.g. ARIS, VISIO)
Excellent Communication Skills (written & verbal)
Experience in working with Technical Requirements, strong Technical Understanding and Technical Writing Skills
Information Engineering / Strong knowledge of how data gets applied during application design and testing and related Databases & Warehouses (SQL, DB2, APS, etc.). Sound competence in using query languages like SQL
Banking Industry knowledge & awareness of associated compliance and regulatory bodies
Exposure to Java systems
Knowledge of AB Lending related systems beneficial:
Origination – Capri (Blaze), Ebankit (OMNI workflow platform), Bolt (OMNI Queues platform) Exactus (AS400), Webservices & API’s and other digital platforms (e.g. Mobile App and Web applications)
MS product suites (Office, Teams and related Apps including storage applications like SharePoint, OneDrive, etc.)
Presentation skills
Project Management Skills to oversee / supervise and drive implementations
Quality assurance skills
Sound knowledge of business best practices where applicable
CRITICAL COMPETENCIES
Assertiveness
Professionalism
Strong self-management skills
Initiative / Pro-active
Organised
Innovative
Deadline & results orientated
Excellence orientated (focus on quality and accuracy)
Positive attitude and willingness to learn and share information (mentoring willingness)
Resilience
Leadership skills
SPECIAL REQUIREMENTS
Occasional overtime / weekend work required
KEY RESULT AREAS
Identify and analyse Business needs / opportunities
Elicit Requirements through JAD sessions; one on one interviews and workshops
Conduct GAP analysis where necessary
Assist/guide business in compiling the business requirements documentation
Review final business requirements documentation and sign off on acceptance
Compile business cases (if applicable) and make necessary recommendations. Focus should be on best possible design or solution for business need (this applies to the BRD where no business cases are applicable).
Create functional specifications – document the system solution for the developers to build such solutions.
Create Test Cases and plans – document the key scenarios for Testers to complete testing plan
Review functional specifications in order to ensure alignment with business strategy
Conduct systems, processes, policies and procedures analysis and identify failure root causes and make necessary recommendations
Conduct risk analysis and make necessary recommendations
Maintenance of the quality of all functional specifications
Arrange quality training and review sessions for Business / Test Analysts
Participate in Joint Application Design (JAD) sessions to give input and provide feedback on specifications other than your own
Review specifications and provide advice on completeness and accuracy and correct where necessary
Sign - off and check that all relevant parties have signed the specifications before handover
Coordinate spec handovers to Development managers / Test Analysts
Arrange specification handover meetings between Business Analysts, Development Managers, Developers and Test Analysts to ensure common understanding of business needs
Monitor and resolve queries raised by Developers and Test Analysts
Coordinate unresolved queries with Business if not present during handover
Monitor / ensure that specification documentation is updated with any additional requirements
Stakeholder Management Review Testing Requirements
Execute training / orientation to business where required
Collaborate with all stakeholders in designing the proposed solution
Basic Project Management - Manage expectations from stakeholders and communicate necessary information to all stakeholders timeously throughout the lifecycle of the project or change.
Monitor and resolve queries raised by developers and test analysts
Ensure common understanding of business needs between all stakeholders
Quality Assurance
Validate requirements (both system and non-system)
Validate testing requirements and guide test analysts where necessary
Identify QA steps and manage QA process
Conduct thorough BA functionality testing and sign - off testing from a UAT perspective
Guide business users in UAT testing where necessary
Regression test systems regularly against business rules (where required)
Ad hoc duties
Provide advice to Trainers on the impact of system and procedural changes and review training documentation where necessary
Investigate and resolve system bugs
Facilitate change orders
Assist internal clients like branches, other departments and audit with queries and investigations from a system and procedural nature
Assist in compiling and maintaining business rules, policy and repository documents
Coach Test Analysts and other BA’s in preparing comprehensive test cases
Provide systems training to the business from time to time
Provide in-house business related training
Systems Development life cycle and general change management process
Business Case Writing / BRD orientation
Sign - off change requests and review implementation plans and test results before a deploy |
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30-Apr-2025 |
09-May-2025 |
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| Permanent position in the Professionals sector/job category. |
1 - Test Strategy & Planning
Define and implement test strategies aligned with deliverables and release goals.
Plan testing activities, timelines, and resource allocation.
Identify and manage risks in testing phases.
2 - Test Execution & Management
Oversee the design and execution of test cases.
Ensure test coverage for functional, regression, integration, batch, and UAT testing.
Monitor and report on testing progress, including defect metrics.
3 - Team Leadership & Development
Lead, mentor, and develop a team of test analysts.
Conduct regular performance reviews and coaching sessions.
Facilitate skills development through training or certifications.
4 - Quality Assurance & Continuous Improvement
Drive quality assurance processes and best practices.
Introduce test automation tools or frameworks where relevant.
Analyse testing outcomes to identify areas for process improvements.
5 - Stakeholder Communication & Reporting
Communicate effectively with development, business analysis, and business stakeholders.
Provide clear, actionable test reports and status updates.
Represent the QA function in project and management meetings.
6 - Tooling & Test Automation
Evaluate and implement suitable test tools (manual, batch and automated).
Oversee the creation and maintenance of automation frameworks.
Promote shift-left practices and integration with CI/CD pipelines.
7 - Compliance & Documentation
Ensure testing processes comply with regulatory or organizational standards.
Maintain thorough documentation for test plans, scripts, and results.
Support audits and quality reviews.
Facilitate documentation of the team processes, SOP and guidelines. |
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05-May-2025 |
12-May-2025 |
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| Permanent position in the Top Management sector/job category. |
1 - Management of Resources
? Manage and develop subordinate(s): Performance management in terms of contracting, reviews and poor performers, Training and development, Employee relations.
? Manage people efficiencies through leave management, headcount budget, fixed term contracts, staff movements, secondments, staff utilization.
? Take appropriate disciplinary measures as required.
? Facilitate induction of new staff within one month of joining the organization
2 - New Product Development
? Development of new products
? Utilize design thinking methodologies to deeply understand client pain points and challenges, translating insights into actionable product concepts and prototypes
? Drive the development process from concept to production, working closely with IT, design, and other stakeholders to define product requirements, prioritize features, and establish project timelines.
? Oversee agile development sprints, ensuring iterative testing and refinement of product prototypes based on user feedback and market validation
? Conduct thorough market research and competitive analysis to identify opportunities for differentiation and optimization throughout the development lifecycle
? Develop comprehensive go-to-market strategies for new products, collaborating with Marketing and coverage to drive awareness, acquisition, and adoption among target segments
? Monitor product performance post-launch, analyzing key metrics and user feedback to identify opportunities for optimization and enhancement
? Implement strategies to drive product usage and engagement, leveraging data-driven insights to iterate on features and functionalities based on user behavior and preferences
? Serve as the primary point of contact for internal stakeholders, including executive leadership, IT, marketing, sales, and customer support teams, providing regular updates on product development progress and milestones
? Foster a collaborative and cross-functional working environment, facilitating communication and alignment among diverse teams to ensure successful execution of product initiatives
? Act as a champion for the product vision and strategy, advocating for resources and support as needed to overcome obstacles and drive results
? Collaborate closely with compliance and risk management teams to ensure products are developed and launched in accordance with regulatory requirements and internal policies
? Implement robust quality assurance processes to mitigate risks related to product defects, security vulnerabilities, and compliance issues throughout the development lifecycle
? Proactively address any compliance or risk-related challenges that arise during the product development process, working collaboratively with stakeholders to implement effective solutions
3 - Product Monitoring
? Continuously monitor market trends, competitor offerings, and industry developments to identify opportunities for product enhancements, differentiation, and market expansion
? Conduct regular reviews of regulatory requirements and compliance standards relevant to transactional banking products, ensuring adherence to applicable laws and regulations
? Document findings, insights, and recommendations from product monitoring activities in comprehensive reports and presentations for stakeholders, including senior management, regulatory bodies, and internal audit teams
? Drive customer needs analysis initiatives
? Formulate proposals for required action
4 - Product Management
? Lead the end-to-end product lifecycle, from ideation to launch and ongoing optimisation
? Collaborate with cross-functional teams including marketing, sales, technology, and operations to ensure seamless execution of product initiatives
? Develop in conjunction with Marketing, an annual product marketing plan
? Develop in conjunction with Training, an annual training plan and drive ad hoc training interventions
? Evaluate the law and new legislation and drive compliance into the business
? Perform bi-annual product proposition reviews in conjunction with key stakeholders
? Understand the system offering process, front end process and sales conversation
? Be responsible for the end-to-end product offer process
? Drive and develop channel strategy for all products
5 - Product Support
? Ensure the investigation, responses and fixing of queries received from the operational network and consumer advocate office regarding products. Correction can be IT related, change or process
? Ensure testing of new products and product changes according to specifications. This will include Gazelle AO and AM, Exactus, DO engine, Receipting, Thunderhead
? Mandate to update indicators and arrange reimbursements and rescheduling were needed |
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08-May-2025 |
16-May-2025 |
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| Permanent position in the Professionals sector/job category. |
1 - Support Function
• Provide assistance and support to the Business Support and Recoveries Division in relation to all loans that are deemed non-performing or in arrears
• Provide an overall administrative function to the Business Support and Recoveries Division
• Loading and monitoring of all diary notes
• Tracking and monitoring of the security files and registers for all loans within the Business Support and Recoveries Division
• Assist in validating the completeness of signatures
• Ensure all security, proposals and file notes are logged appropriately per agreed process
• Maintain a register for all outstanding security
• Assist in liaising with the relative Divisions in order to cancel any security items and oversee the end-to-end process
• Assist in preparing and conducting certificate of balances, security letters and any other letters to be sent to the client
• Assist in ensuring that special conditions for all loans within the Business Support and Recoveries Division are adhered to
• Ensuring accounts are opened, closed or updated timeously
• Tracking and monitoring insurance renewals and insuring the Bank’s interests are noted and that the insured amount is in line with the replacement value (where applicable) for all loans within the Business Support and Recoveries Division
• Assisting in payments
• Assist in updating of the credit systems
• Conduct the relevant filing for the Business Support and Recoveries Division
• Assist in tracking of all fees and raising the fees in accordance to processes, policies and loan facilities in place
• Monitoring and ensuring FICA and KYC is maintained and updated
2 - Compliance
• Ensure compliance with all relevant Bank policies
• Ensure compliance with POPI
3 - Reporting
• Assist with input and conducting reporting to various internal and external stakeholders
• Preparing minutes for the monthly non-performing loans meeting
• Attend all meetings as and when required
• Attend to the scheduling of meeting as and when required |
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07-May-2025 |
15-May-2025 |
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| Permanent position in the Senior Management sector/job category. |
1 - Recoveries and Collections
• Managing and monitoring the end-to-end recovery process and managing all loans that are deemed non-performing within the Business Support and Recoveries Division where legal proceedings have not been initiated by the Bank.
• Ensuring the reduction of loss to the Bank and increasing revenue through collections and recovery.
• Endeavour to regularise delinquent and default accounts.
• Implementing new strategies and tactics to improve the performance of credit recoveries and collections within the within the Business Support and Recoveries Division
• Developing and maintaining policies, procedures and guidelines governing the collection activity within the Business Support and Recoveries Division
• Attend meetings in relation to Business Support and Recoveries (both internal and external) when required.
• Providing oversight and advice on loan management and debt recovery, which pertains to loans that are not in a legal status, for the Business Support and Recoveries Division.
• Ensuring proactive recoveries and collections management for loans within the Business Support and Recoveries Division.
• Ensuring restructured loans are performing within settlement arrangements.
• Analyzing and assessing security and provision implications for all non-performing loans within the Business Support and Recoveries Division.
• Analysis of client’s financial information.
• Conducting recovery assessments and proposal required in line with the Bank’s business requirements.
• Facilitating any letters/documents pertaining to loans within the Business Support and Recoveries Division.
• Assessing and determining which write-off is appropriate and in the best interest of the Bank for loans within the Business Support and Recoveries Division.
• Provide additional support to the Business Support and Recoveries Division as and when required.
2 - Reporting
• Meeting all internal and external reporting requirements and producing accurate reports in a timely manner.
• Analysing and assessing the data pertaining to loans within the Business Support and Recoveries Division and reporting on the analysis conducted.
• Preparing relevant reports for the Board and Board sub-committees, including reporting packs and presentations.
• Awareness and knowledge of Regulations and financial reporting requirements.
3 - Compliance
• Ensure compliance with all relevant Bank policies and processes.
• Ensure compliance with POPI
• Ensuring compliance with regulations relating to non-performing loans within the Business Support and Recoveries Division |
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