CREATE ACCOUNTSIGN IN
Go To
Browse Category
 
Search
Reference #
Job title / keywords
Category
select
Location
select
Search
 
  
 
21-Feb-2024 27-Feb-2024 Print
Permanent position in the Clerks sector/job category.

1 - Sales Focus- Achieve customer growth, revenue and collections targets as defined by the bank
• Meet and exceed individual activity metrics for all product lines
• Meet, exceed and effectively execute on all Sales & Customer targets as set by the Bank
• Effectively execute the Banks sales strategy in respect of Product & Value Added Services(Up Selling, Cross Selling & Capital Take Up)
• Outbound calling to target both existing and prospective customers
• Convert all sales opportunities received through inbound customer requests, outbound calling, lead generation initiatives and customer queries
• Establish, develop and maintain business relationships with existing and prospective customers to generate new business
• Participates in cross selling bank products.
• Maintain detailed tracking of pipeline management and of prospect data and activities
• Set up in person visits, appointments and presentations, following up telephonically where necessary
• Conduct a professional financial needs analysis to make a needs based analysis that may lead to a sale
• Scheduling customer feedback for obtaining documents and progress updates
• Adhere to Supervision requirements set out by Line Manager for all financial products
• May prepare weekly, monthly and quarterly reporting and present results to management
• Ensure effective Cash Management as and when required with approved authorization
• Ensure effective CAM Management as and when required with approved authorization
• Ensure effective management of Credit Card Administration & Fulfilment as and when required with approved authorization
• Ensure accountability for your own results

2 - Marketing Focus
• Keep abreast of products and services, competitive activities, advertising and promotional trends in and around your branch
• Identifying referral opportunities in and around the branch
• Assists the branch in meeting goals by generating new business through marketing activities, promotions, telemarketing and targeted customer initiatives
• Participates in events that demonstrate support for the community and increase business opportunities for the Bank
• Ensure all marketing endeavours, activities and initiatives adhere to appropriate policies and procedures

3 - Risk & Compliance Focus
• Ensure deal quality is a premium by reviewing and completing product applications with the customer timeously and accurately utilising all the necessary Bank tools and training to mitigate risk (Biometrics & Fraudulent Indicator Identification)
• Comply with all policies/procedures related to all customer interactions and engagements
• Ensure compliance with all regulatory requirements and the Banks compliance policies related to these requirements
• Ensure the reporting of certain incidents and instances required in terms of regulatory requirements(AML)
• Ensure the reporting of all fraudulent behaviour incidents and fraudulent indicator instances via the correct fraud and dishonesty reporting channels
• Ensure effective execution of a “zero defect” prerogative in terms of the Deal Quality Error Rate
• Ensure effective execution of a “zero defect” prerogative in terms of the Capturing of Income & Expenses Error Rate
• Ensure compliance with FAIS journey inclusive of RE qualification parameters and guidelines as set by the Bank(Own)

4 - Customer Service
• Ensure compliance with the Banks Customer Service Standard and relevant legislation
• Ensure compliance with TCF principles
• Ensure accountability for your own behaviours while helping team members to enhance their ability to engage with the Banks customers
• Ensure you satisfy all the Banks customer’s financial needs and help them succeed financially
• Ensure accountability for application quality and turnaround times, query resolutions and solution creation for the Banks Customers

5 - Training & Development
• Responsible for ensuring you receive on-going sales/service development training for deficiencies as highlighted in your developmental/coaching plans
• Responsible for participation in and successful completion of all product and services training and developmental initiatives that have a bearing on your on-going value proposition to the Banks customers
• Responsible for 100% participation in and successful completion of risk and compliance training initiatives that have a bearing on your on-going value proposition to the Banks customers and additional regulatory, statutory and compliance obligations of the Bank

6 - Operational Activities
• Responsible for ensuring compliance with all security and safety procedures within the branch including opening and closing procedures, camera surveillance where appropriate. Branch security, robbery, fire drill procedures and health and safety procedures and SOP’s.
• Perform other admin related duties as may be required by Management and Leadership structures of African Bank.

You applied for this position on .
 
21-Feb-2024 27-Feb-2024 Print
Permanent position in the Clerks sector/job category.

1 - Sales Focus- Achieve customer growth, revenue and collections targets as defined by the bank
• Meet and exceed individual activity metrics for all product lines
• Meet, exceed and effectively execute on all Sales & Customer targets as set by the Bank
• Effectively execute the Banks sales strategy in respect of Product & Value Added Services(Up Selling, Cross Selling & Capital Take Up)
• Outbound calling to target both existing and prospective customers
• Convert all sales opportunities received through inbound customer requests, outbound calling, lead generation initiatives and customer queries
• Establish, develop and maintain business relationships with existing and prospective customers to generate new business
• Participates in cross selling bank products.
• Maintain detailed tracking of pipeline management and of prospect data and activities
• Set up in person visits, appointments and presentations, following up telephonically where necessary
• Conduct a professional financial needs analysis to make a needs based analysis that may lead to a sale
• Scheduling customer feedback for obtaining documents and progress updates
• Adhere to Supervision requirements set out by Line Manager for all financial products
• May prepare weekly, monthly and quarterly reporting and present results to management
• Ensure effective Cash Management as and when required with approved authorization
• Ensure effective CAM Management as and when required with approved authorization
• Ensure effective management of Credit Card Administration & Fulfilment as and when required with approved authorization
• Ensure accountability for your own results

2 - Marketing Focus
• Keep abreast of products and services, competitive activities, advertising and promotional trends in and around your branch
• Identifying referral opportunities in and around the branch
• Assists the branch in meeting goals by generating new business through marketing activities, promotions, telemarketing and targeted customer initiatives
• Participates in events that demonstrate support for the community and increase business opportunities for the Bank
• Ensure all marketing endeavours, activities and initiatives adhere to appropriate policies and procedures

3 - Risk & Compliance Focus
• Ensure deal quality is a premium by reviewing and completing product applications with the customer timeously and accurately utilising all the necessary Bank tools and training to mitigate risk (Biometrics & Fraudulent Indicator Identification)
• Comply with all policies/procedures related to all customer interactions and engagements
• Ensure compliance with all regulatory requirements and the Banks compliance policies related to these requirements
• Ensure the reporting of certain incidents and instances required in terms of regulatory requirements(AML)
• Ensure the reporting of all fraudulent behaviour incidents and fraudulent indicator instances via the correct fraud and dishonesty reporting channels
• Ensure effective execution of a “zero defect” prerogative in terms of the Deal Quality Error Rate
• Ensure effective execution of a “zero defect” prerogative in terms of the Capturing of Income & Expenses Error Rate
• Ensure compliance with FAIS journey inclusive of RE qualification parameters and guidelines as set by the Bank(Own)

4 - Customer Service
• Ensure compliance with the Banks Customer Service Standard and relevant legislation
• Ensure compliance with TCF principles
• Ensure accountability for your own behaviours while helping team members to enhance their ability to engage with the Banks customers
• Ensure you satisfy all the Banks customer’s financial needs and help them succeed financially
• Ensure accountability for application quality and turnaround times, query resolutions and solution creation for the Banks Customers

5 - Training & Development
• Responsible for ensuring you receive on-going sales/service development training for deficiencies as highlighted in your developmental/coaching plans
• Responsible for participation in and successful completion of all product and services training and developmental initiatives that have a bearing on your on-going value proposition to the Banks customers
• Responsible for 100% participation in and successful completion of risk and compliance training initiatives that have a bearing on your on-going value proposition to the Banks customers and additional regulatory, statutory and compliance obligations of the Bank

6 - Operational Activities
• Responsible for ensuring compliance with all security and safety procedures within the branch including opening and closing procedures, camera surveillance where appropriate. Branch security, robbery, fire drill procedures and health and safety procedures and SOP’s.
• Perform other admin related duties as may be required by Management and Leadership structures of African Bank.

You applied for this position on .
 
21-Feb-2024 27-Feb-2024 Print
Permanent position in the Clerks sector/job category.

1 - Sales Focus- Achieve customer growth, revenue and collections targets as defined by the bank
• Meet and exceed individual activity metrics for all product lines
• Meet, exceed and effectively execute on all Sales & Customer targets as set by the Bank
• Effectively execute the Banks sales strategy in respect of Product & Value Added Services(Up Selling, Cross Selling & Capital Take Up)
• Outbound calling to target both existing and prospective customers
• Convert all sales opportunities received through inbound customer requests, outbound calling, lead generation initiatives and customer queries
• Establish, develop and maintain business relationships with existing and prospective customers to generate new business
• Participates in cross selling bank products.
• Maintain detailed tracking of pipeline management and of prospect data and activities
• Set up in person visits, appointments and presentations, following up telephonically where necessary
• Conduct a professional financial needs analysis to make a needs based analysis that may lead to a sale
• Scheduling customer feedback for obtaining documents and progress updates
• Adhere to Supervision requirements set out by Line Manager for all financial products
• May prepare weekly, monthly and quarterly reporting and present results to management
• Ensure effective Cash Management as and when required with approved authorization
• Ensure effective CAM Management as and when required with approved authorization
• Ensure effective management of Credit Card Administration & Fulfilment as and when required with approved authorization
• Ensure accountability for your own results

2 - Marketing Focus
• Keep abreast of products and services, competitive activities, advertising and promotional trends in and around your branch
• Identifying referral opportunities in and around the branch
• Assists the branch in meeting goals by generating new business through marketing activities, promotions, telemarketing and targeted customer initiatives
• Participates in events that demonstrate support for the community and increase business opportunities for the Bank
• Ensure all marketing endeavours, activities and initiatives adhere to appropriate policies and procedures

3 - Risk & Compliance Focus
• Ensure deal quality is a premium by reviewing and completing product applications with the customer timeously and accurately utilising all the necessary Bank tools and training to mitigate risk (Biometrics & Fraudulent Indicator Identification)
• Comply with all policies/procedures related to all customer interactions and engagements
• Ensure compliance with all regulatory requirements and the Banks compliance policies related to these requirements
• Ensure the reporting of certain incidents and instances required in terms of regulatory requirements(AML)
• Ensure the reporting of all fraudulent behaviour incidents and fraudulent indicator instances via the correct fraud and dishonesty reporting channels
• Ensure effective execution of a “zero defect” prerogative in terms of the Deal Quality Error Rate
• Ensure effective execution of a “zero defect” prerogative in terms of the Capturing of Income & Expenses Error Rate
• Ensure compliance with FAIS journey inclusive of RE qualification parameters and guidelines as set by the Bank(Own)

4 - Customer Service
• Ensure compliance with the Banks Customer Service Standard and relevant legislation
• Ensure compliance with TCF principles
• Ensure accountability for your own behaviours while helping team members to enhance their ability to engage with the Banks customers
• Ensure you satisfy all the Banks customer’s financial needs and help them succeed financially
• Ensure accountability for application quality and turnaround times, query resolutions and solution creation for the Banks Customers

5 - Training & Development
• Responsible for ensuring you receive on-going sales/service development training for deficiencies as highlighted in your developmental/coaching plans
• Responsible for participation in and successful completion of all product and services training and developmental initiatives that have a bearing on your on-going value proposition to the Banks customers
• Responsible for 100% participation in and successful completion of risk and compliance training initiatives that have a bearing on your on-going value proposition to the Banks customers and additional regulatory, statutory and compliance obligations of the Bank

6 - Operational Activities
• Responsible for ensuring compliance with all security and safety procedures within the branch including opening and closing procedures, camera surveillance where appropriate. Branch security, robbery, fire drill procedures and health and safety procedures and SOP’s.
• Perform other admin related duties as may be required by Management and Leadership structures of African Bank.

You applied for this position on .
 
23-Feb-2024 01-Mar-2024 Print
Permanent position in the Professionals sector/job category.

1 - Sales Targets
Support the bank’s drive to a more diversified customer, channel and product capability. Support and drive the implementation of branch component of the bank’s strategy
Ensure the region meets the assigned targets in all product categories
Develop region specific plans to ensure customer growth and retention as well as revenue growth

2 - Manage Productivity
Capacity Planning
Ensure branches have adequate skilled staff of the right calibre in order to deliver on customer service and sales expectations
Planning and Scheduling of Work/Activity
Manage scheduling requirements within the branches in terms of contribution and targets of all products
Plan productivity targets and deploy daily/weekly/monthly prioritised work/Activity schedules with appropriate deadline targets and input levers
Set, monitor and review workload schedule
Productivity Control
Monitor and review productivity progress against deadline targets and output levers
Quality Control
Ensure that all productivity and in branch processes result in producing high quality deals and customer satisfaction
Ensure that all productivity and in branch processes adhere to the company’s internal controls framework
Branch Profitability
Optimise branch profitability taking into account local market potential and customer needs

3 - Manage Operational Performance
Develop and implement operational improvements
Ensure non value added activity that negatively impacts on the customer is reduced and eliminated in all operational processes
Influence, Manage & embed change journeys to meet current business requirements
Implement operational improvement processes to reduce risk, minimise costs and improve operational performance
Develop a high performance team and step change
Promote and uphold company performance standards, values driven culture and work ethic
Develop and implement initiatives required to deliver step change in the following aspects of the business:
Sales performance of new and existing products
Operational risk and compliance
Branch profitability
Productivity levers
Customer service
Product diversification
Operational excellence
Right first time- Doing things right for the customer
High Productivity

4 - Manage the human resource
Recruitment & Employment
Ensure all recruitment and employment is carried out in accordance to company procedure and in compliance with current employment law
Staff Training & Development
Establish goals and objectives for self and team and implement accordingly to help support/improve job performance (experience, ability & competence)
Be aware of and promote operational best practice and performance standards
Develop and monitor performance standards
Identify individual training needs
Implement, monitor and review training and developmental plans
Monitor and manage KPI’s
Achieve the Area Targets relating to Service, Customer Growth, Sales, Staff Engagement, Learning & Development, Personal Development, Costs, Fais, Risk and Compliance
Performance Management & Staff Appraisals
Monitor, review and address employee under performance, maintaining appropriate records in accordance with company procedures
Conduct and perform annual performance appraisals
Ensure the appropriate systems and processes are in place to measure and manage staff performance and to coach and develop a high performance team
Discipline & Grievance Procedures
Monitor, review and address employee under performance, liaising with the HR representative and maintaining appropriate records in accordance with the company procedures as required
Address any employee discipline or grievance issue, maintaining appropriate records in accordance with company procedures.

5 - Customer
Create and maintain productive relationships with internal and external clients by providing advice and assistance.
Create understanding of the ‘real’ versus ‘perceived’ need through, experience and expertise while complying with company policies, legislation and regulations.
Keep the client informed about progress through written communication, telephone communications and/or face to face meetings
Build a positive image by exceeding client expectations at all times
Treat internal and external customers fairly at all times

You applied for this position on .
 
21-Feb-2024 27-Feb-2024 Print
Permanent position in the Clerks sector/job category.

1 - Sales Focus- Achieve customer growth, revenue and collections targets as defined by the bank
• Meet and exceed individual activity metrics for all product lines
• Meet, exceed and effectively execute on all Sales & Customer targets as set by the Bank
• Effectively execute the Banks sales strategy in respect of Product & Value Added Services(Up Selling, Cross Selling & Capital Take Up)
• Outbound calling to target both existing and prospective customers
• Convert all sales opportunities received through inbound customer requests, outbound calling, lead generation initiatives and customer queries
• Establish, develop and maintain business relationships with existing and prospective customers to generate new business
• Participates in cross selling bank products.
• Maintain detailed tracking of pipeline management and of prospect data and activities
• Set up in person visits, appointments and presentations, following up telephonically where necessary
• Conduct a professional financial needs analysis to make a needs based analysis that may lead to a sale
• Scheduling customer feedback for obtaining documents and progress updates
• Adhere to Supervision requirements set out by Line Manager for all financial products
• May prepare weekly, monthly and quarterly reporting and present results to management
• Ensure effective Cash Management as and when required with approved authorization
• Ensure effective CAM Management as and when required with approved authorization
• Ensure effective management of Credit Card Administration & Fulfilment as and when required with approved authorization
• Ensure accountability for your own results

2 - Marketing Focus
• Keep abreast of products and services, competitive activities, advertising and promotional trends in and around your branch
• Identifying referral opportunities in and around the branch
• Assists the branch in meeting goals by generating new business through marketing activities, promotions, telemarketing and targeted customer initiatives
• Participates in events that demonstrate support for the community and increase business opportunities for the Bank
• Ensure all marketing endeavours, activities and initiatives adhere to appropriate policies and procedures

3 - Risk & Compliance Focus
• Ensure deal quality is a premium by reviewing and completing product applications with the customer timeously and accurately utilising all the necessary Bank tools and training to mitigate risk (Biometrics & Fraudulent Indicator Identification)
• Comply with all policies/procedures related to all customer interactions and engagements
• Ensure compliance with all regulatory requirements and the Banks compliance policies related to these requirements
• Ensure the reporting of certain incidents and instances required in terms of regulatory requirements(AML)
• Ensure the reporting of all fraudulent behaviour incidents and fraudulent indicator instances via the correct fraud and dishonesty reporting channels
• Ensure effective execution of a “zero defect” prerogative in terms of the Deal Quality Error Rate
• Ensure effective execution of a “zero defect” prerogative in terms of the Capturing of Income & Expenses Error Rate
• Ensure compliance with FAIS journey inclusive of RE qualification parameters and guidelines as set by the Bank(Own)

4 - Customer Service
• Ensure compliance with the Banks Customer Service Standard and relevant legislation
• Ensure compliance with TCF principles
• Ensure accountability for your own behaviours while helping team members to enhance their ability to engage with the Banks customers
• Ensure you satisfy all the Banks customer’s financial needs and help them succeed financially
• Ensure accountability for application quality and turnaround times, query resolutions and solution creation for the Banks Customers

5 - Training & Development
• Responsible for ensuring you receive on-going sales/service development training for deficiencies as highlighted in your developmental/coaching plans
• Responsible for participation in and successful completion of all product and services training and developmental initiatives that have a bearing on your on-going value proposition to the Banks customers
• Responsible for 100% participation in and successful completion of risk and compliance training initiatives that have a bearing on your on-going value proposition to the Banks customers and additional regulatory, statutory and compliance obligations of the Bank

6 - Operational Activities
• Responsible for ensuring compliance with all security and safety procedures within the branch including opening and closing procedures, camera surveillance where appropriate. Branch security, robbery, fire drill procedures and health and safety procedures and SOP’s.
• Perform other admin related duties as may be required by Management and Leadership structures of African Bank.

You applied for this position on .
 
21-Feb-2024 29-Feb-2024 Print
Permanent position in the Skilled Technical / Specialist sector/job category.

1 - Sales Focus- Achieve customer growth, revenue and collections targets as defined by the bank
• Meet and exceed individual activity metrics for all product lines
• Meet, exceed and effectively execute on all Sales & Customer targets as set by the Bank
• Effectively execute the Banks sales strategy in respect of Product & Value Added Services(Up Selling, Cross Selling & Capital Take Up)
• Outbound calling to target both existing and prospective customers
• Convert all sales opportunities received through inbound customer requests, outbound calling, lead generation initiatives and customer queries
• Establish, develop and maintain business relationships with existing and prospective customers to generate new business
• Participates in cross selling bank products.
• Maintain detailed tracking of pipeline management and of prospect data and activities
• Set up in person visits, appointments and presentations, following up telephonically where necessary
• Conduct a professional financial needs analysis to make a needs based analysis that may lead to a sale
• Scheduling customer feedback for obtaining documents and progress updates
• Adhere to Supervision requirements set out by Line Manager for all financial products
• May prepare weekly, monthly and quarterly reporting and present results to management
• Ensure effective Cash Management as and when required with approved authorization
• Ensure effective CAM Management as and when required with approved authorization
• Ensure effective management of Credit Card Administration & Fulfilment as and when required with approved authorization
• Ensure accountability for your own results

2 - Marketing Focus
• Keep abreast of products and services, competitive activities, advertising and promotional trends in and around your branch
• Identifying referral opportunities in and around the branch
• Assists the branch in meeting goals by generating new business through marketing activities, promotions, telemarketing and targeted customer initiatives
• Participates in events that demonstrate support for the community and increase business opportunities for the Bank
• Ensure all marketing endeavours, activities and initiatives adhere to appropriate policies and procedures

3 - Risk & Compliance Focus
• Ensure deal quality is a premium by reviewing and completing product applications with the customer timeously and accurately utilising all the necessary Bank tools and training to mitigate risk (Biometrics & Fraudulent Indicator Identification)
• Comply with all policies/procedures related to all customer interactions and engagements
• Ensure compliance with all regulatory requirements and the Banks compliance policies related to these requirements
• Ensure the reporting of certain incidents and instances required in terms of regulatory requirements(AML)
• Ensure the reporting of all fraudulent behaviour incidents and fraudulent indicator instances via the correct fraud and dishonesty reporting channels
• Ensure effective execution of a “zero defect” prerogative in terms of the Deal Quality Error Rate
• Ensure effective execution of a “zero defect” prerogative in terms of the Capturing of Income & Expenses Error Rate
• Ensure compliance with FAIS journey inclusive of RE qualification parameters and guidelines as set by the Bank(Own)

4 - Customer Service
• Ensure compliance with the Banks Customer Service Standard and relevant legislation
• Ensure compliance with TCF principles
• Ensure accountability for your own behaviours while helping team members to enhance their ability to engage with the Banks customers
• Ensure you satisfy all the Banks customer’s financial needs and help them succeed financially
• Ensure accountability for application quality and turnaround times, query resolutions and solution creation for the Banks Customers

5 - Training & Development
• Responsible for ensuring you receive on-going sales/service development training for deficiencies as highlighted in your developmental/coaching plans
• Responsible for participation in and successful completion of all product and services training and developmental initiatives that have a bearing on your on-going value proposition to the Banks customers
• Responsible for 100% participation in and successful completion of risk and compliance training initiatives that have a bearing on your on-going value proposition to the Banks customers and additional regulatory, statutory and compliance obligations of the Bank

6 - Operational Activities
• Responsible for ensuring compliance with all security and safety procedures within the branch including opening and closing procedures, camera surveillance where appropriate. Branch security, robbery, fire drill procedures and health and safety procedures and SOP’s.
• Perform other admin related duties as may be required by Management and Leadership structures of African Bank.

You applied for this position on .
 
25-Jan-2024 26-Feb-2024 Print
Permanent position in the Top Management sector/job category.

1 - Treating Customers Fairly and Compliance
Create and maintain productive relationships with internal and external clients by providing advice and assistance
Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company policies, legislation and regulations
Keep the client informed about progress through written communication, telephone communications, and/or face-to-face meetings
Build a positive image by exceeding client expectations at all times
Treat internal and external customers fairly at all times

2 - Management of Resources
Manage and develop subordinate(s): Performance management in terms of contracting, reviews and poor performers, Training and development, Employee relations
Manage people efficiencies through leave management, headcount budget, fixed term contracts, staff movements, secondments, staff utilization
Take appropriate disciplinary measures as required
Facilitate induction of new staff within one month of joining the organization

3 - Management and financial reporting
Develop and implement a strategic framework for management reporting that aligns with the Groups goals, KPIs, and performance metrics
Ensure timely and accurate financial reporting, including monthly, quarterly, and annual financial statements, budget variance analysis, and management reports
Ensure adherence to relevant accounting standards, regulatory requirements, and internal controls
Collaborate with finance teams to provide insights and recommendations based on financial data, trends, and forecasts
Lead the design and creation of management reports, dashboards, and presentations that provide meaningful insights into Financial performance, operational efficiency, and key business drivers
Collaborate with finance teams to integrate budgeting and forecasting data into management reports, enabling performance evaluation against financial targets
Manage the preparation and presentation of financial statements, including balance sheets, income statements, and cash flow statements, in compliance with accounting standards and regulatory requirements

4 - Budgeting and Forecasting
Development of financial budgets and forecasts, providing insights and analysis to support accurate financial projections
Lead the annual budgeting process, collaborating with department heads and senior management to establish financial targets, revenue projections, and expense allocations
Present budgeting and forecasting results to executive leadership and the board of directors, providing clear explanations of financial trends and key drivers
Oversee the creation of regular financial forecasts, analysing variances between actual and projected results and identifying potential risks and opportunities
Provide insights and recommendations to senior management based on forecasted financial trends
Track, monitor and engage with business, both at an executive and an operational level, to identify opportunities and to implement corrective action when required
Develop and maintain sophisticated financial models that facilitate scenario analysis, sensitivity testing, and strategic planning
Collaborate with various departments to gather relevant data and assumptions for budgeting and forecasting processes
Identify potential financial risks and uncertainties that may impact budgeted outcomes and work with business units to develop mitigation strategies
Drive initiatives to streamline budgeting processes, leveraging technology and tools to optimize financial operations

5 - Business Partnering and Strategic Collaboration
Serve as a key liaison between finance and other business units, fostering strong partnerships to align financial strategies with operational goals
Collaborate with department heads and stakeholders to understand their financial needs, providing guidance and support for effective decision-making
Provide business units with relevant financial insights, analyses, and reports that support data-driven decision-making and strategic planning
Interpret financial data and trends to help business leaders understand the financial implications of their decisions
Develop accurate financial forecasts based on market trends, economic indicators and business performance for proactive decision making
Identify financial risks and work with risk management teams to develop strategies for mitigating risks and ensuring compliance with regulatory requirements
Provide training and support to business partners on financial concepts, tools and processes to enhance their financial acumen and facilitate better collaboration

You applied for this position on .
 
20-Feb-2024 28-Feb-2024 Print
Permanent position in the Senior Management sector/job category.

1 - Treating Customers Fairly and Compliance
Create and maintain productive relationships with internal and external clients by providing advice and assistance
Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company policies, legislation and regulations
Keep the client informed about progress through written communication, telephone communications, and/or face-to-face meetings
Build a positive image by exceeding client expectations at all times
Treat internal and external customers fairly at all times

2 - Manage the 1st Line Fraud Risk Function
Manage, lead and develop the Fraud operations team
Provide leadership, management and coaching to direct reports to ensure they are highly engaged and performing to their potential
Manage the productivity and performance of the team based on appropriate indicators and risk-based strategy
Set appropriate tone and expectations from team and work in collaboration with risk and control partners
Ensure ongoing training and development of direct reports and the fraud analysts to remain relevant and to ensure that they are suitably qualified and skilled to perform their duties.
Promote and embed a culture of openness, trust, and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm
Stimulate an environment where forward planning, prioritisation, deadline management and streamlined workflows and collaborative, inclusive yet effective and efficient work practices are the norm.
Develop communications strategies and plans that deliver timely and relevant messages to the right stakeholders through appropriate activities and channels
Establish key performance indicators (KPIs) and metrics to monitor the effectiveness of fraud prevention efforts. Prepare regular reports for senior management, highlighting key trends, insights, and areas for improvement

3 - Reporting and Information Management
Analyse trends in fraud incidents, including types of fraud, modus operandi, affected channels, and geographical patterns, to identify emerging threats and adjust fraud prevention strategies accordingly
Prepare monthly reports for senior management and risk committees providing updates on fraud operations activities, significant fraud incidents, mitigation measures implemented, and key performance metrics
Report fraud incidents as part of regular monthly reporting, analysing trends and providing industry comparisons with any recommendations to address changing threat environments
Ensure ad hoc reporting as and when required
Ensure compliance with regulatory requirements related to fraud prevention and financial crime reporting, including filing suspicious activity reports (SARs) and other regulatory filings as required
Develop management information on the Fraud Portfolio

4 - Fraud Risk Management
Develop and implement comprehensive strategies for detecting and preventing fraudulent activities across all banking channels, including but not limited to online banking, card transactions, wire transfers, and mobile banking
Review fraud prevention and detection strategies to ensure that they are fit for purpose and perform control review to give a  level of assurance on the adequacy and effectiveness of the controls
Work with fraud operations team to ensure that the fraud detection and prevention strategies are adequately implemented
Assist the Head Fraud Operations Management in the execution of the Banks Fraud Risk Management Framework and the anti-fraud policy
Provide first line oversight of controls put in place in the business areas of the Bank that are relevant to fraud and misconduct
Provide subject matter expertise on Fraud Risk Management, drawing on financial intelligence and law enforcement networks, professional qualifications and experience
Assess the fraud risks faced by the Bank and its subsidiaries through the implementation of a fraud risk assessment and prevention process and ensure that an appropriate action plan is in place to address control weaknesses and mitigate fraud risk
Support Group Forensic Services with fraud investigations and incidents to drive longer term remediation efforts and reduce likelihood and impact
Ensure that appropriate fraud management controls (prevention, detection, recovery, deterrence) and monitoring processes are in place for existing products/services
Integrate data from various sources, including internal transaction data, customer profiles, external data feeds, and third-party fraud databases, to enrich fraud detection capabilities and improve the accuracy of risk scoring models
Implement fraud initiatives to reduce fraud, operational losses, grow the business, optimise and improve performance
Continually monitor the external environment through a variety of internal/ external sources and the media to identify fraud risks which may potentially impact the bank
Monitor fraud trends and the productivity / performance of the fraud unit to optimise system performance based on appropriate indicators and risk-based strategy
Benchmark fraud operations performance against industry peers and best practices, leveraging external benchmarks and industry forums to identify opportunities for improvement and innovation

5 - Stakeholder Engagement and Expectation Management
Manage interactions with internal and external stakeholders and deliver on agreed deliverables and strategic objectives
Manage relationships with business unit heads, group forensics, operational risk, internal audit, 1st line risk heads, cyber security, IT etc.
Liaise with other Heads of Fraud / Industry to exchange views and gain insights into the fraud risk management practice
Review fraud rule performance and ensured current fraud MOs are addressed and false positive rates are low
Partner with Group Marketing to drive fraud awareness both internally and Externally
Maintain acceptable fraud rates considering the risks, rewards, expense, customer impact and operating environment and cultivate fraud awareness across the bank
Establish relationships with law enforcement agencies and regulatory authorities to facilitate the reporting of suspicious activities, share intelligence on emerging fraud trends, and collaborate on investigations

6 - Technology and Process Enhancement
Continuously assess and evaluate existing fraud detection tools and systems, such as fraud monitoring software, transaction monitoring systems, machine learning algorithms, and anomaly detection tools, to ensure they are up-to-date and effective in identifying fraudulent activities
Leverage advanced analytics techniques, such as predictive modelling, machine learning, and data mining, to analyse large volumes of transactional data and identify patterns indicative of fraudulent behaviour, enabling proactive fraud detection and prevention
Collaborate with IT and other relevant departments to leverage technology solutions and optimize fraud detection tools and systems
Identify opportunities to automate manual fraud detection and investigation processes through the use of workflow automation tools, robotic process automation (RPA), and artificial intelligence (AI), streamlining operations and reducing response times to fraudulent incidents

You applied for this position on .
 
21-Feb-2024 28-Feb-2024 Print
Permanent position in the Middle Management sector/job category.

MINIMUM EDUCATION
Bachelor’s Degree in Computer Science, Information Technology, Computer Auditing or Internal Auditing.
Certified Information Systems Auditor (CISA). 
Certified Information Security Manager (CISM) and/or Certified Information Systems Security Professional (CISSP) will be an added advantage.
Post Graduate Degree will be an added advantage.

MINIMUM EXPERIENCE
At least 4 years overall audit experience which includes:
Demonstrated knowledge and practical IT Audit experience including IT General Controls reviews, Application Controls reviews, Cyber and Information Security, IT Infrastructure technical knowledge (databases and operating systems), Programme/Project Assurance and Post Implementation reviews, Basic Data Analytics, etc.
Knowledge of IT risk identification (including threats, vulnerabilities, risk) and assessment.
Knowledge of IT governance theories and practices, including methods of implementation. 

CRITICAL COMPETENCIES

Knowledge of IT controls framework
Information Technical General Controls and Application Controls Reviews
IT Governance and Information Security Assessment
Programme Assurance on large special projects
Data analytics skills
Impactful and Insightful Report Writing
Excellent Communication and Presentation Skills
Customer-centric and business relationship management skills
Knowledge and understanding of: S.A. Banks Act, COBIT, Internal Audit Code of Ethics People Management skills
Project management skills 

ADDITIONAL COMPETENCIES
Ensure that IT projects align with organizational objectives and regulatory requirements
Assess project management processes to identify and mitigate risks
Review project documentation, including plans, budgets, and schedules, for accuracy and compliance
Evaluate the effectiveness of IT controls and security measures implemented within projects
Provide recommendations for improving project governance and control mechanisms
Utilize emerging technologies like AI and machine learning to enhance audit processes and identify potential risks
Stay updated on evolving cyber threats and security vulnerabilities to provide proactive recommendations for mitigation
Implement advanced data analytics techniques to extract insights from large datasets for risk assessment
Collaborate with cross-functional teams to integrate IT audit findings into strategic business planning and decision-making processes
Drive continuous improvement by leveraging automation and innovative audit methodologies to streamline processes and increase efficiency

BEHAVIOURAL ATTRIBUTES  

Strategic, analytical and critical thinking 
Solution and innovation driven including problem-solving skills 
Teamwork and collaboration
Honesty, integrity and professionalism
Excellence and quality driven 
Ability to apply judgement 
Decision making  
Results orientated  
Coping with pressures & setbacks
Delivering Results and Meeting Customer Expectations Logical reasoning
Planning and Organising
Presenting and Communicating Information

SPECIAL REQUIREMENTS

Must be attuned to Project Assurance as well as Data Analytics

KEY RESULTS AREA

Internal Audit planning

Identify audit needs and areas for review and provide input to Internal Audit Manager regarding the annual plan
Review Operational Risk and other appropriate documentation prior to commencement of review (including best practice).
Document processes to obtain an understanding of activities
Evaluate and score documented inherent risks
Evaluate and score documented management controls
Prepare audit programmes and relevant audit tests to be executed for manager approval

Internal Audit execution and review
Supervise as well as execute audit engagements covering the assigned portfolios including risk assessments, audit planning, audit testing, control evaluation, gather and maintain supporting documentation for each audit and control objective addressed, audit report drafting and follow-up and verification of issue closure.
Conduct review of working papers, report and audit files prepared by Internal Audit Specialists for completeness and quality (where applicable).
Perform peer reviews on audit files
Accountable for meeting deliverables timely, adhering to departmental and professional standards and utilizing consistent methodology.
To provide guidance and execute specialised audits for the portfolio, including the provision of industry/ best practice knowledge to enhance the audit process and the audit report.
Execution of sections of the audits where additional specialised skills are required
Perform follow-ups on audits previously conducted

Conclude & report findings
Communicate audit findings to management and identify opportunities for improvement in the design and effectiveness of key controls.
Conclude on audit opinion in reports (in executive summary) based on results of audits executed.
Discuss reports with senior management and obtain management comments and target dates.
Assist in the preparation of ad hoc reports (e.g. Exco, Audit Committee, Reserve Bank
etc

Treating Customers Fairly and Compliance  
Create and maintain productive relationships with internal and external clients by providing insight.
Keep the client informed about progress through written communication, telephone communications, and/or face-to-face meetings.
Build a positive image by exceeding client expectations at all times.
Treat internal and external customers fairly at all times.
Build and maintain key relationships with stakeholders, establishing a culture of engagement while adding value

Brand building and service delivery

Create and maintain productive relationships with internal clients through continuous conversations and being accessible.
Assist the client to understand their role relating to risks and controls as well as Internal Audit’s role in providing an independent assessment of risks and controls. Encourage management in considering risks in the decision making process
Keep the client informed about changes in legislation/industry trends and current audit
findings through written communication, telephone communications and interpersonal meetings

You applied for this position on .