Internal Audit planning
Identify audit needs and areas for review and provide input to Internal Audit Manager regarding the annual plan
Review Operational Risk and other appropriate documentation prior to commencement of review (including best practice)
Document processes to obtain an understanding of activities 
Evaluate and score documented inherent risks
Evaluate and score documented management controls
Prepare audit programmes and relevant audit tests to be executed for manager approval

Internal Audit execution and review
Oversee and execute the following for identified audits:
Test all identified controls and identify weaknesses
Gather and maintain supporting documentation for each audit and control objective addressed
Prepare and maintain audit files (electronic or / and hard copy)
Reporting
Perform peer reviews on audit files
Perform follow-ups on audits previously conducted

Conclude & report findings
Compile audit reports and review findings prepared by team members (where applicable)
Conclude on audit opinion in reports (in executive summary) based on results of audits executed 
Discuss reports with senior management and obtain management comments and target dates
Assist in the preparation of ad hoc reports (e.g. Exco, Audit Committee, Reserve Bank etc.)

Brand building and service delivery
Create and maintain productive relationships with internal clients through continuous conversations and being accessible
Assist the client to understand their role relating to risks and controls as well as Internal Audit’s role in providing an independent assessment of risks and controls.  Encourage management in considering risks in the decision making process
Keep the client informed about changes in legislation/industry trends and current audit findings through written communication, telephone communications and interpersonal meetings
Build an internal brand of the internal audit team through always remaining relevant to the client’s business and strive to add value to the organisation

Customer
Create and maintain productive relationships with internal and external clients by providing advice and assistance
Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company polices legislation and regulations
Keep the client informed about progress through written communication, telephone communications and/or face to face meetings
Build a positive image by exceeding client expectations at all times
Treat internal and external customers fairly at all times

Project – Remediation of FICA/KYC for existing client base    

• Reviewing existing records in terms of planned remediation,

• Record-keeping in terms of the Bank’s process,

• Monitoring and reporting on progress of remediation.

FICA/KYC Approval and oversight

• Reviewing new and existing KYC/FICA documents for Business and Commercial,

• Approving client information in the Bank’s KYC application,

• Communication with staff in terms of incorrect capture and incorrect FICA documents,

• Resolving issues identified,

• Dealing with FICA queries,

• Remediation of existing CEF clients,

• QA and guidance to Account Executives for EDDs completed for high-risk clients,

• Guidance to Account Executives for complying with UBO requirements as per PCC59,

• Growth in terms of Business and Commercial eg. Business Transactional accounts and Digital lending.

OCDD (ongoing client due diligence)

• Reviewing existing KYC/FICA documents,

• Liaising with clients and agents in terms of ongoing client due diligence,

• Arranging for collection of documents from clients,

• Capturing client information in terms of the Bank’s KYC application,

• Uploading docs to Bank verification tool and approving

• Resolving issues identified by FICA Approvals,

• Dealing with FICA queries,

• Maintaining and monitoring monthly OCDD schedules,

• Record-keeping in terms of the Bank’s process.

Client Approvals      

• Approval of Lending clients,

• Approval of Masterfile changes for Lending clients

Business Transactional Account (BTA)    

• Capture and Approval of BTA clients,

• Capture and Approval of Internet registrations for new internet users for new and existing clients,

• Capture and Approval of Secondary Cardholders for new and existing clients,

• Record-keeping in terms of the Bank’s process.

Filing KYC/FICA, client and agent documents   

• Save documents to FICA folder for FICA approvals,

• Save documents to relevant Operations folder for all Client approvals for Lending clients in respect of approvals for new and Masterfile changes,

• Original documents (if received) must be filed with the client/agent documents in alphabetical order and recorded on the relevant spreadsheet.

Compliance Reviews           

• Attend to all queries raised in Compliance Review and resolve,

• Resolve issues raised in the Compliance Reviews

System enhancements       

• Assist with UAT for Bank’s KYC system and with external service providers.

Support           

• Performing ad hoc administration tasks as and when required,

• Support with Exit process as and when required,

• Guarantee signatory.

Qualifications Required

BSC PROPERTY STUDIES WITH HONOURS; OR

B COMM/FINANCIAL QUALIFICATION WITH HONOURS

Experience Required

Minimum 5 years experience in the property market; or financial services industry with relevant management experience.

Main Purpose of the role

A multi-faceted role with a focus on sourcing new clients for the Bank and more specifically the Property Lending division. To liaise and negotiate with these new clients to secure transactions which must be accurately analysed. To liaise with and manage the relevant staff and departments at the Bank for the coordination and finalization of all elements of property lending transactions.

To structure financing solutions for various high value property transactions and provide clients with all the necessary information, support, and assistance throughout the life span of their facilities and business transactions with the Bank, to ensure effective and efficient business relationships.

To network and entertain high net worth individuals at various functions in the interest of maintaining and furthering relationships as well as to create new relationships. To create awareness in the property market of the Bank’s property funding capabilities and to grow the Bank’s brand.

To manage clients with advances in excess of R1.0 billion and contribute to the increase of the Property Lending loan advances by the budgeted amount on a gross basis year on year. To contribute towards the Property Lending fee income target in line with the budget, increasing each year.

To critically assess all aspects of a property transaction, including costs, leases, physical condition, specialisation, location, layout and market demand to ensure viability of transactions. To conduct detailed feasibility studies and amortisation projections to establish the viability of property transactions and predict the timing of utilisations and repayments. To conduct a thorough financial and risk analysis to determine client’s ability to service and repay debt facilities. To present and discuss transactions to the Credit Risk Committee/Alco/Exco/Board.

To critically assess all aspects of the Property Lending loan book and provide feedback thereon to various committees and divisional heads regarding various exposures and aspects of the book.

Key Performance Areas 

Regulatory Compliance 

Ensure compliance with FICA, FATCA, POPI and FAIS/TCF.
Ensure all internal audit outstanding matters are resolved.
Ensure that there is no non-compliance that may result in regulatory fines.

Client Administration

• Manage client queries in an efficient manner and ensure all queries and client requests are attended to timeously, ensuring client satisfaction at all times.
•  Control and coordinate all aspects of a deal, ensuring the timeous and smooth conclusion of the transaction.

Managing and Growing Client Relationships

• Effectively manage, maintain and strengthen client relationships.
• Continuously provide clients with the necessary support and assistance, always ensuring the highest level of service and client satisfaction.

Managing Strategic Internal Relationships 

• Effectively manage, maintain and strengthen internal relationships.
•  Provide the relevant departments with the required information, assistance and support to ensure the prompt conclusion of new transactions and the smooth running of existing loans with the Bank.

Managing Existing Loan Book

• Manage existing loan book and timeously attend to all renewals, extensions, restructures and re-pricing of existing loans.
•  Ensure monthly loan instalments and when applicable settlements of loans are done on time.

New Business/Division Fee Target and Stretch

• Source new clients for the Property Lending division and ensure growth of the existing loan book.
• Negotiate transaction terms with potential clients while analyzing transactions accurately.
• Communicate with these potential clients timeously while looking after the best interests of the Bank. 
• Attend to all aspects of the deal making process and the maintenance of sound and effective business transactions until take on of client on the loan book.
• Achieve target in respect of fee income, advances growth and net interest income in line with budget.

Management and Mentorship of Staff

• Ensure that staff being managed or mentored are aware of what their roles and responsibilities are regarding the deal making process and the administration that comes along with it. 
•  Ensure the general wellbeing of staff under management.
• Provide the necessary training and guidance to enable staff to learn and grow within the organization, while adopting the culture of the Bank and looking after the best interest of the Bank.

Business Management

• Play an integral role in the management of the division and all staff members. 
• Ensure that the strategy of the division fits into the organization as a whole with a focus on workflow and integration into the other divisions