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04-Oct-2024 |
10-Oct-2024 |
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| Permanent position in the Clerks sector/job category. |
1 - Sales Focus- Achieve customer growth, revenue and collections targets as defined by the bank
• Meet and exceed individual activity metrics for all product lines
• Meet, exceed and effectively execute on all Sales & Customer targets as set by the Bank
• Effectively execute the Banks sales strategy in respect of Product & Value Added Services(Up Selling, Cross Selling & Capital Take Up)
• Outbound calling to target both existing and prospective customers
• Convert all sales opportunities received through inbound customer requests, outbound calling, lead generation initiatives and customer queries
• Establish, develop and maintain business relationships with existing and prospective customers to generate new business
• Participates in cross selling bank products.
• Maintain detailed tracking of pipeline management and of prospect data and activities
• Set up in person visits, appointments and presentations, following up telephonically where necessary
• Conduct a professional financial needs analysis to make a needs based analysis that may lead to a sale
• Scheduling customer feedback for obtaining documents and progress updates
• Adhere to Supervision requirements set out by Line Manager for all financial products
• May prepare weekly, monthly and quarterly reporting and present results to management
• Ensure effective Cash Management as and when required with approved authorization
• Ensure effective CAM Management as and when required with approved authorization
• Ensure effective management of Credit Card Administration & Fulfilment as and when required with approved authorization
• Ensure accountability for your own results
2 - Marketing Focus
• Keep abreast of products and services, competitive activities, advertising and promotional trends in and around your branch
• Identifying referral opportunities in and around the branch
• Assists the branch in meeting goals by generating new business through marketing activities, promotions, telemarketing and targeted customer initiatives
• Participates in events that demonstrate support for the community and increase business opportunities for the Bank
• Ensure all marketing endeavours, activities and initiatives adhere to appropriate policies and procedures
3 - Risk & Compliance Focus
• Ensure deal quality is a premium by reviewing and completing product applications with the customer timeously and accurately utilising all the necessary Bank tools and training to mitigate risk (Biometrics & Fraudulent Indicator Identification)
• Comply with all policies/procedures related to all customer interactions and engagements
• Ensure compliance with all regulatory requirements and the Banks compliance policies related to these requirements
• Ensure the reporting of certain incidents and instances required in terms of regulatory requirements(AML)
• Ensure the reporting of all fraudulent behaviour incidents and fraudulent indicator instances via the correct fraud and dishonesty reporting channels
• Ensure effective execution of a “zero defect” prerogative in terms of the Deal Quality Error Rate
• Ensure effective execution of a “zero defect” prerogative in terms of the Capturing of Income & Expenses Error Rate
• Ensure compliance with FAIS journey inclusive of RE qualification parameters and guidelines as set by the Bank(Own)
4 - Customer Service
• Ensure compliance with the Banks Customer Service Standard and relevant legislation
• Ensure compliance with TCF principles
• Ensure accountability for your own behaviours while helping team members to enhance their ability to engage with the Banks customers
• Ensure you satisfy all the Banks customer’s financial needs and help them succeed financially
• Ensure accountability for application quality and turnaround times, query resolutions and solution creation for the Banks Customers
5 - Training & Development
• Responsible for ensuring you receive on-going sales/service development training for deficiencies as highlighted in your developmental/coaching plans
• Responsible for participation in and successful completion of all product and services training and developmental initiatives that have a bearing on your on-going value proposition to the Banks customers
• Responsible for 100% participation in and successful completion of risk and compliance training initiatives that have a bearing on your on-going value proposition to the Banks customers and additional regulatory, statutory and compliance obligations of the Bank
6 - Operational Activities
• Responsible for ensuring compliance with all security and safety procedures within the branch including opening and closing procedures, camera surveillance where appropriate. Branch security, robbery, fire drill procedures and health and safety procedures and SOP’s.
• Perform other admin related duties as may be required by Management and Leadership structures of African Bank. |
| You applied for this position on . |
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02-Oct-2024 |
08-Oct-2024 |
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| Permanent position in the Clerks sector/job category. |
1 - Sales Focus- Achieve customer growth, revenue and collections targets as defined by the bank
• Meet and exceed individual activity metrics for all product lines
• Meet, exceed and effectively execute on all Sales & Customer targets as set by the Bank
• Effectively execute the Banks sales strategy in respect of Product & Value Added Services(Up Selling, Cross Selling & Capital Take Up)
• Outbound calling to target both existing and prospective customers
• Convert all sales opportunities received through inbound customer requests, outbound calling, lead generation initiatives and customer queries
• Establish, develop and maintain business relationships with existing and prospective customers to generate new business
• Participates in cross selling bank products.
• Maintain detailed tracking of pipeline management and of prospect data and activities
• Set up in person visits, appointments and presentations, following up telephonically where necessary
• Conduct a professional financial needs analysis to make a needs based analysis that may lead to a sale
• Scheduling customer feedback for obtaining documents and progress updates
• Adhere to Supervision requirements set out by Line Manager for all financial products
• May prepare weekly, monthly and quarterly reporting and present results to management
• Ensure effective Cash Management as and when required with approved authorization.
• Ensure effective CAM Management as and when required with approved authorization
• Ensure effective management of Credit Card Administration & Fulfilment as and when required with approved authorization
• Ensure accountability for your own results
2 - Marketing Focus
• Keep abreast of products and services, competitive activities, advertising and promotional trends in and around your branch
• Identifying referral opportunities in and around the branch
• Assists the branch in meeting goals by generating new business through marketing activities, promotions, telemarketing and targeted customer initiatives
• Participates in events that demonstrate support for the community and increase business opportunities for the Bank
• Ensure all marketing endeavours, activities and initiatives adhere to appropriate policies and procedures
3 - Risk & Compliance Focus
• Ensure deal quality is a premium by reviewing and completing product applications with the customer timeously and accurately utilising all the necessary Bank tools and training to mitigate risk (Biometrics & Fraudulent Indicator Identification)
• Comply with all policies/procedures related to all customer interactions and engagements
• Ensure compliance with all regulatory requirements and the Banks compliance policies related to these requirements
• Ensure the reporting of certain incidents and instances required in terms of regulatory requirements(AML)
• Ensure the reporting of all fraudulent behaviour incidents and fraudulent indicator instances via the correct fraud and dishonesty reporting channels
• Ensure effective execution of a “zero defect” prerogative in terms of the Deal Quality Error Rate
• Ensure effective execution of a “zero defect” prerogative in terms of the Capturing of Income & Expenses Error Rate
• Ensure compliance with FAIS journey inclusive of RE qualification parameters and guidelines as set by the Bank(Own)
4 - Customer Service
• Ensure compliance with the Banks Customer Service Standard and relevant legislation
• Ensure compliance with TCF principles
• Ensure accountability for your own behaviours while helping team members to enhance their ability to engage with the Banks customers
• Ensure you satisfy all the Banks customer’s financial needs and help them succeed financially
• Ensure accountability for application quality and turnaround times, query resolutions and solution creation for the Banks Customers
5 - Training & Development
• Responsible for ensuring you receive on-going sales/service development training for deficiencies as highlighted in your developmental/coaching plans
• Responsible for participation in and successful completion of all product and services training and developmental initiatives that have a bearing on your on-going
value proposition to the Banks customers
• Responsible for 100% participation in and successful completion of risk and compliance training initiatives that have a bearing on your on-going value proposition to
the Banks customers and additional regulatory, statutory and compliance obligations of the Bank
6 - Operational Activities
• Responsible for ensuring compliance with all security and safety procedures within the branch including opening and closing procedures, camera surveillance where
appropriate. Branch security, robbery, fire drill procedures and health and safety procedures and SOP’s.
• Perform other admin related duties as may be required by Management and Leadership structures of African Bank. |
| You applied for this position on . |
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04-Oct-2024 |
10-Oct-2024 |
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| Permanent position in the Skilled Technical / Specialist sector/job category. |
Conduct a need analysis to identify the needs of the customers
when issuing new business or giving product advice;
Carrying out accurate affordability assessments on client’s
applications
Engage and manage relevant stakeholders (internal and external)
Identify opportunities for cross selling and know the products to
sell;
Proactive use of customer data (within own customer base) to
identify opportunities
Engage the customers through education and awareness
Ensure that leads are logged correctly to explore cross selling
opportunities;
Proactively build customer relationships, earn trust in order to get
referral business and retain customer loyalty;
Ensure accurate capture, updates or amends of customer
information;
Conduct customer education and awareness sessions
Follow-up and ensure customer feedback
Source new leads though external contact and other channels to
increase the customer base.
Handle administration related queries relating to transaction
processing, credit functions, sales functions and service
functions.
To assist customers with ANY banking related queries.
To protect Ubank brand by serving customers effectively and
efficiently.
Processing, verifying and disbursement of credit and non-credit
products.
To ensure customer satisfaction and retention.
Develop an individual sales plan
Action daily targets
Monitor targets
Study daily performance reports across the business.
Provide factual information to client on products.
Provide thorough explanation of the terms and conditions of the
product agreement to the customer according to prescribed
To handle cash and manage float.
Accurately perform teller transaction
To balance cash and transactions at the end of each day
Identification and Verification of customers for teller transections
Reporting suspicious transactions
Disclose if qualified or working under supervision
Perform FICA by Identifying and verifying customer when
maintaining or opening a new account
Accurately update customer’s info
Risk assessment
Documents management process
Balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking and repatriation of cash
Dispense and receive physical cash
Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs
Always conduct themselves in an ethical manner
Adhere to the TCF (Treating Customer fairly) principles in all that you do
Identify and sell/cross sell products aligned to customer needs
Maximise channel optimisation opportunities identified aligned to customer needs
Ensure activities support cost containment and reduction
Optimise every customer interaction to migrate or convert customer to Digital channels and or encourage use of digital platforms
Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions
Fulfilling transactions above the benchmark set and providing an exceptional customer experience
Demonstrate behaviour in support of the organisational values
Takes accountability for own performance, personal and career development
Contribute to the overall effectiveness and success of the team
Maintain an ability to adapt to ever changing business and customer needs. |
| You applied for this position on . |
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02-Oct-2024 |
08-Oct-2024 |
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| Permanent position in the Skilled Technical / Specialist sector/job category. |
Sales Focus- Achieve customer growth, revenue and collections targets as defined by the bank
Meet and exceed individual activity metrics for all product lines
Meet, exceed and effectively execute on all Sales & Customer targets as set by the Bank
Effectively execute the Banks sales strategy in respect of Product & Value Added Services(Up Selling, Cross Selling & Capital Take Up)
Outbound calling to target both existing and prospective customers
Convert all sales opportunities received through inbound customer requests, outbound calling, lead generation initiatives and customer queries
Establish, develop and maintain business relationships with existing and prospective customers to generate new business
Participates in cross selling bank products.
Maintain detailed tracking of pipeline management and of prospect data and activities
Set up in person visits, appointments and presentations, following up telephonically where necessary
Conduct a professional financial needs analysis to make a needs based analysis that may lead to a sale
Scheduling customer feedback for obtaining documents and progress updates
Adhere to Supervision requirements set out by Line Manager for all financial products
May prepare weekly, monthly and quarterly reporting and present results to management
Ensure effective Cash Management as and when required with approved authorization
Ensure effective CAM Management as and when required with approved authorization
Ensure effective management of Credit Card Administration & Fulfilment as and when required with approved authorization
Ensure accountability for your own results
Marketing Focus
Keep abreast of products and services, competitive activities, advertising and promotional trends in and around your branch
Identifying referral opportunities in and around the branch
Assists the branch in meeting goals by generating new business through marketing activities, promotions, telemarketing and targeted customer initiatives
Participates in events that demonstrate support for the community and increase business opportunities for the Bank
Ensure all marketing endeavours, activities and initiatives adhere to appropriate policies and procedures
Risk & Compliance Focus
Ensure deal quality is a premium by reviewing and completing product applications with the customer timeously and accurately utilising all the necessary Bank tools and training to mitigate risk (Biometrics & Fraudulent Indicator Identification)
Comply with all policies/procedures related to all customer interactions and engagements
Ensure compliance with all regulatory requirements and the Banks compliance policies related to these requirements
Ensure the reporting of certain incidents and instances required in terms of regulatory requirements(AML)
Ensure the reporting of all fraudulent behaviour incidents and fraudulent indicator instances via the correct fraud and dishonesty reporting channels
Ensure effective execution of a “zero defect” prerogative in terms of the Deal Quality Error Rate
Ensure effective execution of a “zero defect” prerogative in terms of the Capturing of Income & Expenses Error Rate
Ensure compliance with FAIS journey inclusive of RE qualification parameters and guidelines as set by the Bank(Own)
Customer Service
Ensure compliance with the Banks Customer Service Standard and relevant legislation
Ensure compliance with TCF principles
Ensure accountability for your own behaviours while helping team members to enhance their ability to engage with the Banks customers
Ensure you satisfy all the Banks customer’s financial needs and help them succeed financially
Ensure accountability for application quality and turnaround times, query resolutions and solution creation for the Banks Customers
Training & Development
Responsible for ensuring you receive on-going sales/service development training for deficiencies as highlighted in your developmental/coaching plans
Responsible for participation in and successful completion of all product and services training and developmental initiatives that have a bearing on your on-going value proposition to the Banks customers
Responsible for 100% participation in and successful completion of risk and compliance training initiatives that have a bearing on your on-going value proposition to the Banks customers and additional regulatory, statutory and compliance obligations of the Bank
Operational Activities
Responsible for ensuring compliance with all security and safety procedures within the branch including opening and closing procedures, camera surveillance where appropriate. Branch security, robbery, fire drill procedures and health and safety procedures and SOP’s.
Perform other admin related duties as may be required by Management and Leadership structures of African Bank. |
| You applied for this position on . |
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03-Oct-2024 |
10-Oct-2024 |
|
| Permanent position in the Skilled Technical / Specialist sector/job category. |
Sales Focus- Achieve customer growth, revenue and collections targets as defined by the bank
Meet and exceed individual activity metrics for all product lines
Meet, exceed and effectively execute on all Sales & Customer targets as set by the Bank
Effectively execute the Banks sales strategy in respect of Product & Value Added Services(Up Selling, Cross Selling & Capital Take Up)
Outbound calling to target both existing and prospective customers
Convert all sales opportunities received through inbound customer requests, outbound calling, lead generation initiatives and customer queries
Establish, develop and maintain business relationships with existing and prospective customers to generate new business
Participates in cross selling bank products.
Maintain detailed tracking of pipeline management and of prospect data and activities
Set up in person visits, appointments and presentations, following up telephonically where necessary
Conduct a professional financial needs analysis to make a needs based analysis that may lead to a sale
Scheduling customer feedback for obtaining documents and progress updates
Adhere to Supervision requirements set out by Line Manager for all financial products
May prepare weekly, monthly and quarterly reporting and present results to management
Ensure effective Cash Management as and when required with approved authorization
Ensure effective CAM Management as and when required with approved authorization
Ensure effective management of Credit Card Administration & Fulfilment as and when required with approved authorization
Ensure accountability for your own results
Marketing Focus
Keep abreast of products and services, competitive activities, advertising and promotional trends in and around your branch
Identifying referral opportunities in and around the branch
Assists the branch in meeting goals by generating new business through marketing activities, promotions, telemarketing and targeted customer initiatives
Participates in events that demonstrate support for the community and increase business opportunities for the Bank
Ensure all marketing endeavours, activities and initiatives adhere to appropriate policies and procedures
Risk & Compliance Focus
Ensure deal quality is a premium by reviewing and completing product applications with the customer timeously and accurately utilising all the necessary Bank tools and training to mitigate risk (Biometrics & Fraudulent Indicator Identification)
Comply with all policies/procedures related to all customer interactions and engagements
Ensure compliance with all regulatory requirements and the Banks compliance policies related to these requirements
Ensure the reporting of certain incidents and instances required in terms of regulatory requirements(AML)
Ensure the reporting of all fraudulent behaviour incidents and fraudulent indicator instances via the correct fraud and dishonesty reporting channels
Ensure effective execution of a “zero defect” prerogative in terms of the Deal Quality Error Rate
Ensure effective execution of a “zero defect” prerogative in terms of the Capturing of Income & Expenses Error Rate
Ensure compliance with FAIS journey inclusive of RE qualification parameters and guidelines as set by the Bank(Own)
Customer Service
Ensure compliance with the Banks Customer Service Standard and relevant legislation
Ensure compliance with TCF principles
Ensure accountability for your own behaviours while helping team members to enhance their ability to engage with the Banks customers
Ensure you satisfy all the Banks customer’s financial needs and help them succeed financially
Ensure accountability for application quality and turnaround times, query resolutions and solution creation for the Banks Customers
Training & Development
Responsible for ensuring you receive on-going sales/service development training for deficiencies as highlighted in your developmental/coaching plans
Responsible for participation in and successful completion of all product and services training and developmental initiatives that have a bearing on your on-going value proposition to the Banks customers
Responsible for 100% participation in and successful completion of risk and compliance training initiatives that have a bearing on your on-going value proposition to the Banks customers and additional regulatory, statutory and compliance obligations of the Bank
Operational Activities
Responsible for ensuring compliance with all security and safety procedures within the branch including opening and closing procedures, camera surveillance where appropriate. Branch security, robbery, fire drill procedures and health and safety procedures and SOP’s.
Perform other admin related duties as may be required by Management and Leadership structures of African Bank. |
| You applied for this position on . |
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04-Oct-2024 |
11-Oct-2024 |
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| Permanent position in the Professionals sector/job category. |
MINIMUM EDUCATION
Minimum 3 years degree or diploma – in Banking/ Commerce / Project Management
PREFERRED MINIMUM EDUCATION
Minimum 3 years degree or diploma – in Banking/ Commerce / Project Management
MINIMUM EXPERIENCE
3 years’ experience in Project Management/Finance or Operational Management in Banking/ Book Sale Process
PREFERRED MINIMUM EXPERIENCE
3 years Project Management /Operational/ Finance Management in Credit Granting industry
CRITICAL COMPETENCIES
Attention to detail
Persuasive Skills
Interpersonal Skills
Intermediary to advanced numerical skills
Ability to manage multiple tasks simultaneously
Ability to work under pressure
Ability to influence people outside of your reporting structure
Independent thinker
Computer Literacy (intermediary skills in Excel and Word)
ADDITIONAL COMPETENCIES
Analytical
Methodical
Assertiveness
Professionalism and Interpersonal Skills
Integrity
Decisiveness
Resilience
BEHAVIOURAL ATTRIBUTES
Ability to multi-task
Assertiveness
Resilience
KEY RESULT AREAS
Scoping of Identified Sale of Book Debt
Identify criteria and requirements for upcoming book sale
Identify key stakeholders
Identify required approval requirements
Coordinate relevant committee approvals and obtain sign off of rules to determine the size and criteria for the population to be sold
Management of the Sale Process
Coordinate closure of accounts in the collections environment and ringfencing of the population
Engage with IT and other stakeholders for system changes and transactions
Coordinate and facilitate invitations to prospective bidders
Coordinate and facilitate bidding process
Identify potential risks and develop back up plans
Information distribution to all stakeholders and management
Book Sale Documentation
Book Sale timeline with milestones, resources, dependencies etc to be in place per sale allocated where agreed with management
On-going updates to sale process
Sign-off from all stakeholders
Formal approval where necessary
Risk Management
On-going feedback to stakeholders
On-going updates to management
Book Sale Tasks
Risk Management – document risks (ensure stakeholder sign-off)
Align risks identified with African Bank Operational Risk Team as well as Internal Audit
Obtain approval from Group Legal on all contractual variations required by prospective purchasers.
Obtain vetting by Operational Resilience and Compliance team of all bidders that have not participated in previous sales
Ensure vetting of existing bidders by obtaining updated compliance documentation
Ensure that the regulatory notices are finalised
Monitor Bureau Uploads
Stakeholder Liaison
Arrange and co-ordinate meetings between various stakeholders (Users, Development Managers, and IT Testers)
Facilitate common understanding of dates and deliverables and expectations
Monitor and resolve queries raised by the stakeholders
Coordinate unresolved queries with Business or other stakeholders and facilitate that all queries are resolved.
Management of sale of book debt portfolio
Responsible for the entire sales process including vendor selection, vetting of agreements and due diligence process
Coordinate the valuation process in consultation with Credit
Manage the documentary requirements of the proposed transaction including NDA’s, agreements and supporting documentation
Coordinate the delivery of data to successful purchaser in the required format
Manage warranties, breach and indemnification
Implement process to manage post-sales support, including query resolution
Customer
Create and maintain productive relationships with internal and external clients by providing advice and assistance
Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company polices legislation and regulations
Keep the client informed about progress through written communication, telephone communications and/or face to face meetings
Build a positive image by exceeding client expectations at all times
Treat internal and external customers fairly at all times |
| You applied for this position on . |
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02-Oct-2024 |
09-Oct-2024 |
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| Permanent position in the Senior Management sector/job category. |
People Management
Manage and develop subordinate(s): Performance management in terms of contracting, reviews and poor performers, Training and development, Employee relations
Manage people efficiencies through leave management, headcount budget, fixed term contracts, staff movements, secondments, staff utilization
Take appropriate disciplinary measures as required
Facilitate induction of new staff within one month of joining the organization
Strategic planning and partnering
Provide strategic and operational oversight of the Employee Relations strategy
Lead the design and delivery of employee relations programs that foster a positive work environment
Provide expert and specialist advice to management on Human Capital Employee Relations, Legal and regulatory compliance including inter alia the LRA, BCEA, Employment Equity and applicable conditions of services and the organization’s HC and Employee Relations policies and procedures
Advise senior management on complex Employee Relations matters and on the appropriate approach to effectively dealing with instances of labour unrest
Collaborate with senior management to provide strategic advice on employee relations matters
Communicate and guide employees on relevant Employee Relations policies and procedures
Ensure compliance with Occupational Health and Safety Act, COIDA and other relevant Acts
Participate in various projects as identified in the People Strategy
Ensure that all Human Capital Business Partners are well equipped to advise line management appropriately on Employee Relations matters
Policy and process enhancements
Undertake regular research into new developments and relevant trends in the employment relations field
Proactively assess and analyse the potential impact of new developments in Employee Relations, and in collaboration with the management, develop and recommend appropriate responses
Establish and maintain contact with external Employee Relations related organisations and professional bodies
Partner with legal counsel on matters related to employee relations to mitigate legal risks
Comply, maintain, review, and recommend Employee Relations Policies and processes
Oversee the establishment and document standardisation of processes for handling employee grievances, investigations, disciplinary actions, and conflict resolution
Leverage technology to automate routine employee relations processes, such as case management, tracking grievances, and reporting
Dispute Resolution
Oversee the handling of employee grievances, conflicts, and disciplinary actions in accordance with company policies and legal requirements
Ensure consistent application of policies across the organization and provide guidance on complex employee relations issues
Ensure that the organization is always well represented at relevant forums, e.g. CCMA, Labour Court;
Represent the organisation in dispute resolution processes including mediation, arbitration and negotiation.
Undertake legal analysis and risk evaluation of potential disputes and disputes that are declared to determine the appropriate management strategy:
Conciliation / mediation / settlements
Determining management strategies and options during conciliation and mediation proceedings
Assisting or representing management in statutory conciliation/mediation/ advisory arbitration proceedings
Arbitration and pre-dismissal arbitration
Evaluate disputes and disciplinary cases to determine to whom the dispute or pre-dismissal arbitration should be assigned to present management’s case
Assist in the preparation of the organizations case, heads of argument and pleadings
Represent the organizations or actively oversee and advise legal counsel during statutory and non-statutory arbitration or pre-dismissal arbitration proceedings
Analyse, evaluate and implement arbitration and pre-dismissal arbitration awards to determine possible grounds for rescission or review
Budget management
Develop and propose the annual budget for the employee relations department, including projected costs for programs, initiatives, and operational needs
Work closely with the finance department to align the budget
Forecast future costs related to employee relations activities, such as training, legal expenses, and employee engagement initiatives
Monitor and control expenditures within the approved budget to ensure efficient use of resources
Identify cost-saving opportunities and implement measures to optimize the use of financial resources without compromising the quality of employee relations services
Prepare regular financial reports to track spending against the budget, identify variances, and explain deviations
Communicate budget needs, performance, and constraints to senior management and other stakeholders
Reporting and compliance
Monitor and analyse employee relations trends, such as turnover, grievances, and engagement levels, to identify areas for improvement
Report on the activities of the Employee Relations function and on matters of substantial importance to Employee Relations
Coordinate and prepare quarterly and annual reports on the progress of the Employee Relations function
Maintain accurate records on Employee Relations and EE matters and submit high quality reports as required to management and other governance structures
Prepare risk registers for the centre and ensure mitigation of all risks identified
Manage the audit process of the centre with internal and external auditors
Participate in management structures or relevant organizational committees where required
Provide an oversight role in the management and evaluation of performance by the service providers of the Employee Relations function
Project manage all initiatives and programs within each functional area to ensure on-time and on-budget delivery
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| You applied for this position on . |
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02-Oct-2024 |
09-Oct-2024 |
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| Permanent position in the Professionals sector/job category. |
Treating customers fairly and compliance
Create and maintain productive relationships with internal and external clients by providing advice and assistance
Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company policies, legislation and regulations
Keep the client informed about progress through written communication, telephone communications, and/or face-to-face meetings
Build a positive image by exceeding client expectations at all times
Treat internal and external customers fairly at all times
Learnership Management
Facilitate the development of a strategy in respect of Learnerships in conjunction with direct manager for approval by Exco
Customise learnership programs to focus on banking-specific topics such as risk management, compliance, financial services, and customer relationship management
Manage annual Learnership process, from recruitment and selection to training with most appropriate vendor
Manage all internal processes to ensure positive performance on all aspects of Learnerships
Evaluate the effectiveness of Learnership interventions and make changes where needed
Manage the implementation of Learnership and identified Learnerships annually by sourcing vendors and finance from BANKSETA
Advocate Learnerships as skills development initiatives in Africanbank and work with regulatory bodies like BANKSETA to ensure that learnership programs are accredited and meet quality standards
Manage the relationships between African Bank and service providers, including Service Level Agreements
Implement and maintain a Quality Management System in terms of Learnerships for the bank (QMS)
Maintain comprehensive records of all learnership activities, assessments, and certifications to ensure readiness for internal and external audit
Skills Analysis and Development
Facilitate the design of targeted training programs that meet the skill requirements of various roles within the banking sector, ensuring alignment with business objectives and regulatory standards
Acquire the resources to accredit and evaluate learnerships and skills programs in the bank
Advise the employees and the employer on external and internal skills strategies as well as the progress of the skills development of the bank
Leverage digital learning platforms (e.g., LMS, online modules) to deliver flexible and scalable training solutions that can reach a wider range of learners
Research and understand the implications and requirements of the SAQA, NSDS, SDA and SDLA in respect of the bank
Implement and manage the skills development programmers and Learnership as per approved project plan
Prepare and submit a Workplace Skills Plan to the relevant stakeholders
Develop an implementation plan in respect of Learnerships and Skills Programmes
Co-ordinate all identified skills programmes by sourcing vendors and finance from BANKSETA
Provide personalised guidance and coaching to learners to ensure their continued growth and development throughout the program
Participate in skills development projects for the business and facilitate the accreditation of learning programmes, consultants and providers
Pivotal funding and tax rebates
Identify and prioritise training programs that focus on these pivotal skills, ensuring alignment with both bank’s goals and BANKSETA’s funding criteria
Ensure that the bank’s WSP and ATR submissions to BANKSETA align with the identified pivotal skills, as this influences eligibility for grants
Manage the submission of grant applications to BANKSETA, ensuring all documentation, such as Workplace Skills Plans (WSP) and Annual Training Reports (ATR), is accurately completed and submitted on time
Ensure that learners are correctly registered on the relevant SETA databases to qualify for pivotal grant funding
Track the outcomes of pivotal skills development programs, including learner performance and the impact on the bank, to ensure continued eligibility for pivotal funding
Ensure that the bank’s learnership programs meet the specific requirements to qualify for tax rebates, including learner registration with BANKSETA, the duration of the learnership, and proper documentation
Maintain accurate records of learners’ progress and successful completion of the program, as this documentation is crucial for claiming tax rebates
Apply for Learnership and skills development funding to BANKSETA and insure that African Bank gets the maximum benefit from the funding windows
Claim the Tax rebates as stipulated by SARS for Learnerships
Ensure that invoices are submitted to BANKSETA and payments are made to training vendors as per SLA’s
Ensure that all records related to pivotal funding and tax rebates are audit-ready
Regulatory reporting and BBBEE Scorecard
Prepare reports in respect of Workplace skills plan, ATR and implementation report for submission to Bankseta
Utilise the Learning Management Systems (LMS) to track skills development progress and generate reports that provide insights into training effectiveness, learner engagement, and overall program success
Prepare the following:
Learning & Development input for inclusion to the Financial Sector Charter report for submission to Bankseta
Learning and Development input for inclusion to the EE report for submission to the Dept. of Labour
BEE report in line with Requirements
Allocate Skills levy rebates in conjunction with the Finance Dept
Prepare monthly reporting to Business Unit Leadership with regards to the progress of Learners and candidates of unemployment project
Regularly report to internal stakeholders (HC, finance, compliance teams) and external entities (BANKSETA, SARS) on the status of pivotal grants and tax rebates, providing updates on financial impacts and compliance
Responsible for managing the training pillar with regards the BBBEE scorecard
Compile relevant plans and training strategy and ensure available budget to reach agreed score
Ensure processes & procedures are developed & reviewed as per the Quality Management System (QMS)
Manage annual learnership process, from recruitment and selection to training with most appropriate vendor
Ensure sufficient learners are appointed to obtain full score on BBBEE scorecard with regards Learnerships, Skills Development and disabled training spend
Stakeholder Management
Collaborate with HC teams, business units, and external training providers to ensure the effective delivery of skills programs
Maintain ongoing communication with BANKSETA and other relevant SETAs to stay informed about new funding opportunities, changes to pivotal grant guidelines, and any updates to compliance requirements
Gather input from both internal and external stakeholders to ensure the programs remain relevant, effective, and aligned with the needs of the banking sector
Ensure the role of educator and knowledge sharing is played within the area of Learnership and skills development
Represent the bank at various forums and committees as well as BANKSETA, etc
Regularly communicate with management and key stakeholders in the bank to ensure alignment between pivotal skills development initiatives and the overall business strategy
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