Treating Customers Fairly and Compliance
Create and maintain productive relationships with internal and external clients by providing advice and assistance
Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company policies, legislation and regulations
Keep the client informed about progress through written communication, telephone communications, and/or face-to-face meetings
Build a positive image by exceeding client expectations at all times
Treat internal and external customers fairly at all times

TP Risk Management
Building and maintaining strong and positive working relationships and effective communication with other business functions that are involved in the Third-Party Risk Management life cycle.
Providing direction and guidance to first line functions in the development, implementation, and communication of Third-Party risk-related policies and standards.
Providing technical guidance to the first line risk community and management.
Maintaining a risk log for Third Party Risks.
Development, implementation and monitoring of key risk metrics for third party risks.
Analysis and review of third-party risk data to produce insights and actions to mitigate third-party risks.
Independent review and challenge of third-party capabilities, processes, risks, controls and remediating actions.
Independent review of third-party onboarding documentation (GN5 application, Business case, Due diligence and other TP documents).
Development and maintenance of Risk dictionary/inventory.
Identify regulatory developments/requirements as well as best practices and update relevant policies or develop standards and/or guidance.
Develop training and awareness material to equip stakeholders to effectively implement TP policies and standards.
Review strategic alignment of material third parties with African Bank’s strategy.
Actively engaging in risk remediation planning, resolution, and monitoring.
Assist in finding practical and cost-effective solutions to identified or revealed security and risk issues.
Development of third-party attestation questionnaires, tools, techniques and reporting mechanisms and monitoring of same.
Documenting business and functional requirements for an Integrated Third Party Risk Management system.

Governance
Contribute towards the Third-Party Risk Management Framework, Operating model, policies and practices development.
Assisting with tasks related to implementation of the RDARR project, as allocated by the RDARR project manager.

Reporting
Assist and prepare reports to meet Regulatory reporting requirements.
Prepare reports for Board and sub-committees. This includes risk reporting packs, returns, presentations, etc.
Assist in the creation and enhancement of risk reports.
Assist with Third-Party reporting into Combined Assurance forums.
Preparation of input required for the Recovery Plan with regards to Third Party IT requirements
Preparation of the African Bank Group Risk Appetite dashboard for reporting to Risk Manco.

Ad hoc
Assist with other reporting requirements.
Collation of information for annual insurance declarations.
Collation of monthly data for inclusion in the Risk Appetite Dashboard
Assistance with automation of the Risk Appetite Dashboard