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12-Jul-2024 18-Jul-2024 Print
Permanent position in the Senior Management sector/job category.

1 - Sales Targets
• Support the bank’s drive to a more diversified customer, channel and product capability. Support and drive the implementation of branch component of the bank’s strategy
• Ensure the region meets the assigned targets in all product categories
• Develop region specific plans to ensure customer growth and retention as well as revenue growth

2 - Manage Productivity
• Capacity Planning
Ensure branches have adequate skilled staff of the right calibre in order to deliver on customer service and sales expectations
• Planning and Scheduling of Work/Activity
Manage scheduling requirements within the branches in terms of contribution and targets of all products
Plan productivity targets and deploy daily/weekly/monthly prioritised work/Activity schedules with appropriate deadline targets and input levers
Set, monitor and review workload schedule
• Productivity Control
Monitor and review productivity progress against deadline targets and output levers
• Quality Control
Ensure that all productivity and in branch processes result in producing high quality deals and customer satisfaction
Ensure that all productivity and in branch processes adhere to the company’s internal controls framework
• Branch Profitability
Optimise branch profitability taking into account local market potential and customer needs

3 - Manage Operational Performance
• Develop and implement operational improvements
• Ensure non value added activity that negatively impacts on the customer is reduced and eliminated in all operational processes
• Influence, Manage & embed change journeys to meet current business requirements
• Implement operational improvement processes to reduce risk, minimise costs and improve operational performance
• Develop a high performance team and step change
Promote and uphold company performance standards, values driven culture and work ethic
Develop and implement initiatives required to deliver step change in the following aspects of the business:
• Sales performance of new and existing products
Operational risk and compliance
Branch profitability
Productivity levers
Customer service
Product diversification
• Operational excellence
Right first time- Doing things right for the customer
High Productivity

4 - Manage the human resource
• Recruitment & Employment
Ensure all recruitment and employment is carried out in accordance to company procedure and in compliance with current employment law
• Staff Training & Development
Establish goals and objectives for self and team and implement accordingly to help support/improve job performance (experience, ability & competence)
Be aware of and promote operational best practice and performance standards
Develop and monitor performance standards
Identify individual training needs
Implement, monitor and review training and developmental plans
• Monitor and manage KPI’s
Achieve the Area Targets relating to Service, Customer Growth, Sales, Staff Engagement, Learning & Development, Personal Development, Costs, Fais, Risk and Compliance
• Performance Management & Staff Appraisals
Monitor, review and address employee under performance, maintaining appropriate records in accordance with company procedures
Conduct and perform annual performance appraisals
Ensure the appropriate systems and processes are in place to measure and manage staff performance and to coach and develop a high performance team
• Discipline & Grievance Procedures
Monitor, review and address employee under performance, liaising with the HR representative and maintaining appropriate records in accordance with the company procedures as required
Address any employee discipline or grievance issue, maintaining appropriate records in accordance with company procedures.

5 - Customer
• Create and maintain productive relationships with internal and external clients by providing advice and assistance.
• Create understanding of the ‘real’ versus ‘perceived’ need through, experience and expertise while complying with company policies, legislation and regulations.
• Keep the client informed about progress through written communication, telephone communications and/or face to face meetings
• Build a positive image by exceeding client expectations at all times
• Treat internal and external customers fairly at all times

You applied for this position on 19 March 2024.
 
11-Jul-2024 18-Jul-2024 Print
Permanent position in the Senior Management sector/job category.

Providing legal service to the Business
Determine appropriate action to the legal problem at hand
Provide advice and opinions accordingly
Keep abreast by reading legal periodicals in respect developments in the legal field including -
Case law
New and amended legislation
Legal research / articles / opinions
Present and inform changes in legislation to business
Review and draft agreements to facilitate that the business interests of the bank are protected and are legally sound
Prepare brief to Counsel / external legal advisors on legal issues and consult Counsel / external legal advisors where necessary
Interpret opinions, case law etc to advise business on appropriate course of action
Represent the bank on behalf of Head of Group Legal at industry fora in order to:
Have a better understanding of industry positions that could affect the bank
Present the position and interest of the bank
Manage and implement version control of all product documentation
Escalate complex matters as required to direct manager for further assistance

Management of litigious matters
Perform a detailed analysis of the legal issue at hand
Conduct research in relation to the issue taking cognisance of:
Case law
New and amended legislation
Escalate to Head of Group Legal to determine the appropriate level of legal expertise if required
Co ordinate the legal team (attorneys, experts, representatives) in consultation with Head of Group Legal
Consult external legal advisors where necessary
Consult with Head of Group Legal to decide whether to litigate or settle the matter
Negotiate settlement of the matter if applicable
Design an appropriate strategy to deal with the matter in consultation with Head of Group Legal
Collate evidence, facts, witnesses and prepare the case
Engage and manage the legal team in preparation for the case in consultation with Head of Group Legal
Monitor, advise and report on the progress of the matter to executives or business units and Head of Group Legal
Evaluate and assess that each matter is carried out in a cost effective manner

Resource Management
Check and validate all attorneys accounts and arrange for payment
Monitor all legal fees in relation to the legal budget and allocate such fees to the appropriate business units and keep Head of Group Legal informed of such allocations
Deal with all queries relating to the payment of accounts
Source and update all legal resources (Law Journals, Law Reports, publications, text books, legal software etc)
Monitor new legislation and advise the appropriate business units of any changes in legislation

Customer
Create and maintain productive relationships with internal and external clients by providing advice and assistance
Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company polices legislation and regulations
Keep the client informed about progress through written communication, telephone communications and/or face to face meetings
Build a positive image by exceeding client expectations at all times
Treat internal and external customers fairly at all time

You applied for this position on .