1 - Management of Resources
? Manage and develop subordinate(s): Performance management in terms of contracting, reviews and poor performers, Training and development, Employee relations.
? Manage people efficiencies through leave management, headcount budget, fixed term contracts, staff movements, secondments, staff utilization.
? Take appropriate disciplinary measures as required.
? Facilitate induction of new staff within one month of joining the organization

2 - New Product Development
? Development of new products
? Utilize design thinking methodologies to deeply understand client pain points and challenges, translating insights into actionable product concepts and prototypes
? Drive the development process from concept to production, working closely with IT, design, and other stakeholders to define product requirements, prioritize features, and establish project timelines.
? Oversee agile development sprints, ensuring iterative testing and refinement of product prototypes based on user feedback and market validation
? Conduct thorough market research and competitive analysis to identify opportunities for differentiation and optimization throughout the development lifecycle
? Develop comprehensive go-to-market strategies for new products, collaborating with Marketing and coverage to drive awareness, acquisition, and adoption among target segments
? Monitor product performance post-launch, analyzing key metrics and user feedback to identify opportunities for optimization and enhancement
? Implement strategies to drive product usage and engagement, leveraging data-driven insights to iterate on features and functionalities based on user behavior and preferences
? Serve as the primary point of contact for internal stakeholders, including executive leadership, IT, marketing, sales, and customer support teams, providing regular updates on product development progress and milestones
? Foster a collaborative and cross-functional working environment, facilitating communication and alignment among diverse teams to ensure successful execution of product initiatives
? Act as a champion for the product vision and strategy, advocating for resources and support as needed to overcome obstacles and drive results
? Collaborate closely with compliance and risk management teams to ensure products are developed and launched in accordance with regulatory requirements and internal policies
? Implement robust quality assurance processes to mitigate risks related to product defects, security vulnerabilities, and compliance issues throughout the development lifecycle
? Proactively address any compliance or risk-related challenges that arise during the product development process, working collaboratively with stakeholders to implement effective solutions

3 - Product Monitoring
? Continuously monitor market trends, competitor offerings, and industry developments to identify opportunities for product enhancements, differentiation, and market expansion
? Conduct regular reviews of regulatory requirements and compliance standards relevant to transactional banking products, ensuring adherence to applicable laws and regulations
? Document findings, insights, and recommendations from product monitoring activities in comprehensive reports and presentations for stakeholders, including senior management, regulatory bodies, and internal audit teams
? Drive customer needs analysis initiatives
? Formulate proposals for required action

4 - Product Management
? Lead the end-to-end product lifecycle, from ideation to launch and ongoing optimisation
? Collaborate with cross-functional teams including marketing, sales, technology, and operations to ensure seamless execution of product initiatives
? Develop in conjunction with Marketing, an annual product marketing plan
? Develop in conjunction with Training, an annual training plan and drive ad hoc training interventions
? Evaluate the law and new legislation and drive compliance into the business
? Perform bi-annual product proposition reviews in conjunction with key stakeholders
? Understand the system offering process, front end process and sales conversation
? Be responsible for the end-to-end product offer process
? Drive and develop channel strategy for all products

5 - Product Support
? Ensure the investigation, responses and fixing of queries received from the operational network and consumer advocate office regarding products. Correction can be IT related, change or process
? Ensure testing of new products and product changes according to specifications. This will include Gazelle AO and AM, Exactus, DO engine, Receipting, Thunderhead
? Mandate to update indicators and arrange reimbursements and rescheduling were needed