Project – Remediation of FICA/KYC for existing client base    

• Reviewing existing records in terms of planned remediation,

• Record-keeping in terms of the Bank’s process,

• Monitoring and reporting on progress of remediation.

FICA/KYC Approval and oversight

• Reviewing new and existing KYC/FICA documents for Business and Commercial,

• Approving client information in the Bank’s KYC application,

• Communication with staff in terms of incorrect capture and incorrect FICA documents,

• Resolving issues identified,

• Dealing with FICA queries,

• Remediation of existing CEF clients,

• QA and guidance to Account Executives for EDDs completed for high-risk clients,

• Guidance to Account Executives for complying with UBO requirements as per PCC59,

• Growth in terms of Business and Commercial eg. Business Transactional accounts and Digital lending.

OCDD (ongoing client due diligence)

• Reviewing existing KYC/FICA documents,

• Liaising with clients and agents in terms of ongoing client due diligence,

• Arranging for collection of documents from clients,

• Capturing client information in terms of the Bank’s KYC application,

• Uploading docs to Bank verification tool and approving

• Resolving issues identified by FICA Approvals,

• Dealing with FICA queries,

• Maintaining and monitoring monthly OCDD schedules,

• Record-keeping in terms of the Bank’s process.

Client Approvals      

• Approval of Lending clients,

• Approval of Masterfile changes for Lending clients

Business Transactional Account (BTA)    

• Capture and Approval of BTA clients,

• Capture and Approval of Internet registrations for new internet users for new and existing clients,

• Capture and Approval of Secondary Cardholders for new and existing clients,

• Record-keeping in terms of the Bank’s process.

Filing KYC/FICA, client and agent documents   

• Save documents to FICA folder for FICA approvals,

• Save documents to relevant Operations folder for all Client approvals for Lending clients in respect of approvals for new and Masterfile changes,

• Original documents (if received) must be filed with the client/agent documents in alphabetical order and recorded on the relevant spreadsheet.

Compliance Reviews           

• Attend to all queries raised in Compliance Review and resolve,

• Resolve issues raised in the Compliance Reviews

System enhancements       

• Assist with UAT for Bank’s KYC system and with external service providers.

Support           

• Performing ad hoc administration tasks as and when required,

• Support with Exit process as and when required,

• Guarantee signatory.