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27-Jun-2025 |
03-Jul-2025 |
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| Permanent position in the Clerks sector/job category. |
1 - Sales Focus- Achieve customer growth, revenue and collections targets as defined by the bank
• Meet and exceed individual activity metrics for all product lines
• Meet, exceed and effectively execute on all Sales & Customer targets as set by the Bank
• Effectively execute the Banks sales strategy in respect of Product & Value Added Services(Up Selling, Cross Selling & Capital Take Up)
• Outbound calling to target both existing and prospective customers
• Convert all sales opportunities received through inbound customer requests, outbound calling, lead generation initiatives and customer queries
• Establish, develop and maintain business relationships with existing and prospective customers to generate new business
• Participates in cross selling bank products.
• Maintain detailed tracking of pipeline management and of prospect data and activities
• Set up in person visits, appointments and presentations, following up telephonically where necessary
• Conduct a professional financial needs analysis to make a needs based analysis that may lead to a sale
• Scheduling customer feedback for obtaining documents and progress updates
• Adhere to Supervision requirements set out by Line Manager for all financial products
• May prepare weekly, monthly and quarterly reporting and present results to management
• Ensure effective Cash Management as and when required with approved authorization
• Ensure effective CAM Management as and when required with approved authorization
• Ensure effective management of Credit Card Administration & Fulfilment as and when required with approved authorization
• Ensure accountability for your own results
2 - Marketing Focus
• Keep abreast of products and services, competitive activities, advertising and promotional trends in and around your branch
• Identifying referral opportunities in and around the branch
• Assists the branch in meeting goals by generating new business through marketing activities, promotions, telemarketing and targeted customer initiatives
• Participates in events that demonstrate support for the community and increase business opportunities for the Bank
• Ensure all marketing endeavours, activities and initiatives adhere to appropriate policies and procedures
3 - Risk & Compliance Focus
• Ensure deal quality is a premium by reviewing and completing product applications with the customer timeously and accurately utilising all the necessary Bank tools and training to mitigate risk (Biometrics & Fraudulent Indicator Identification)
• Comply with all policies/procedures related to all customer interactions and engagements
• Ensure compliance with all regulatory requirements and the Banks compliance policies related to these requirements
• Ensure the reporting of certain incidents and instances required in terms of regulatory requirements(AML)
• Ensure the reporting of all fraudulent behaviour incidents and fraudulent indicator instances via the correct fraud and dishonesty reporting channels
• Ensure effective execution of a “zero defect” prerogative in terms of the Deal Quality Error Rate
• Ensure effective execution of a “zero defect” prerogative in terms of the Capturing of Income & Expenses Error Rate
• Ensure compliance with FAIS journey inclusive of RE qualification parameters and guidelines as set by the Bank(Own)
4 - Customer Service
• Ensure compliance with the Banks Customer Service Standard and relevant legislation
• Ensure compliance with TCF principles
• Ensure accountability for your own behaviours while helping team members to enhance their ability to engage with the Banks customers
• Ensure you satisfy all the Banks customer’s financial needs and help them succeed financially
• Ensure accountability for application quality and turnaround times, query resolutions and solution creation for the Banks Customers
5 - Training & Development
• Responsible for ensuring you receive on-going sales/service development training for deficiencies as highlighted in your developmental/coaching plans
• Responsible for participation in and successful completion of all product and services training and developmental initiatives that have a bearing on your on-going value proposition to the Banks customers
• Responsible for 100% participation in and successful completion of risk and compliance training initiatives that have a bearing on your on-going value proposition to the Banks customers and additional regulatory, statutory and compliance obligations of the Bank
6 - Operational Activities
• Responsible for ensuring compliance with all security and safety procedures within the branch including opening and closing procedures, camera surveillance where appropriate. Branch security, robbery, fire drill procedures and health and safety procedures and SOP’s.
• Perform other admin related duties as may be required by Management and Leadership structures of African Bank. |
| You applied for this position on . |
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24-Jun-2025 |
01-Jul-2025 |
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| Permanent position in the Skilled Technical / Specialist sector/job category. |
1 - Sales Focus- Achieve customer growth, revenue and collections targets as defined by the bank
Meet and exceed individual activity metrics for all product lines
Meet, exceed and effectively execute on all Sales & Customer targets as set by the Bank
Effectively execute the Banks sales strategy in respect of Product & Value Added Services(Up Selling, Cross Selling & Capital Take Up)
Outbound calling to target both existing and prospective customers
Convert all sales opportunities received through inbound customer requests, outbound calling, lead generation initiatives and customer queries
Establish, develop and maintain business relationships with existing and prospective customers to generate new business
Participates in cross selling bank products.
Maintain detailed tracking of pipeline management and of prospect data and activities
Set up in person visits, appointments and presentations, following up telephonically where necessary
Conduct a professional financial needs analysis to make a needs based analysis that may lead to a sale
Scheduling customer feedback for obtaining documents and progress updates
Adhere to Supervision requirements set out by Line Manager for all financial products
May prepare weekly, monthly and quarterly reporting and present results to management
Ensure effective Cash Management as and when required with approved authorization
Ensure effective CAM Management as and when required with approved authorization
Ensure effective management of Credit Card Administration & Fulfilment as and when required with approved authorization
Ensure accountability for your own results
2 - Marketing Focus
Keep abreast of products and services, competitive activities, advertising and promotional trends in and around your branch
Identifying referral opportunities in and around the branch
Assists the branch in meeting goals by generating new business through marketing activities, promotions, telemarketing and targeted customer initiatives
Participates in events that demonstrate support for the community and increase business opportunities for the Bank
Ensure all marketing endeavours, activities and initiatives adhere to appropriate policies and procedures
3 - Risk & Compliance Focus
Ensure deal quality is a premium by reviewing and completing product applications with the customer timeously and accurately utilising all the necessary Bank tools and training to mitigate risk (Biometrics & Fraudulent Indicator Identification)
Comply with all policies/procedures related to all customer interactions and engagements
Ensure compliance with all regulatory requirements and the Banks compliance policies related to these requirements
Ensure the reporting of certain incidents and instances required in terms of regulatory requirements(AML)
Ensure the reporting of all fraudulent behaviour incidents and fraudulent indicator instances via the correct fraud and dishonesty reporting channels
Ensure effective execution of a “zero defect” prerogative in terms of the Deal Quality Error Rate
Ensure effective execution of a “zero defect” prerogative in terms of the Capturing of Income & Expenses Error Rate
Ensure compliance with FAIS journey inclusive of RE qualification parameters and guidelines as set by the Bank(Own)
4 - Customer Service
Ensure compliance with the Banks Customer Service Standard and relevant legislation
Ensure compliance with TCF principles
Ensure accountability for your own behaviours while helping team members to enhance their ability to engage with the Banks customers
Ensure you satisfy all the Banks customer’s financial needs and help them succeed financially
Ensure accountability for application quality and turnaround times, query resolutions and solution creation for the Banks Customers
5 - Training & Development
Responsible for ensuring you receive on-going sales/service development training for deficiencies as highlighted in your developmental/coaching plans
Responsible for participation in and successful completion of all product and services training and developmental initiatives that have a bearing on your on-going value proposition to the Banks customers
Responsible for 100% participation in and successful completion of risk and compliance training initiatives that have a bearing on your on-going value proposition to the Banks customers and additional regulatory, statutory and compliance obligations of the Bank
6 - Operational Activities
Responsible for ensuring compliance with all security and safety procedures within the branch including opening and closing procedures, camera surveillance where appropriate. Branch security, robbery, fire drill procedures and health and safety procedures and SOPs.
Perform other admin related duties as may be required by Management and Leadership structures of African Bank. |
| You applied for this position on . |
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27-Jun-2025 |
03-Jul-2025 |
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| Permanent position in the Clerks sector/job category. |
1 - Sales Focus- Achieve customer growth, revenue and collections targets as defined by the bank
• Meet and exceed individual activity metrics for all product lines
• Meet, exceed and effectively execute on all Sales & Customer targets as set by the Bank
• Effectively execute the Banks sales strategy in respect of Product & Value Added Services(Up Selling, Cross Selling & Capital Take Up)
• Outbound calling to target both existing and prospective customers
• Convert all sales opportunities received through inbound customer requests, outbound calling, lead generation initiatives and customer queries
• Establish, develop and maintain business relationships with existing and prospective customers to generate new business
• Participates in cross selling bank products.
• Maintain detailed tracking of pipeline management and of prospect data and activities
• Set up in person visits, appointments and presentations, following up telephonically where necessary
• Conduct a professional financial needs analysis to make a needs based analysis that may lead to a sale
• Scheduling customer feedback for obtaining documents and progress updates
• Adhere to Supervision requirements set out by Line Manager for all financial products
• May prepare weekly, monthly and quarterly reporting and present results to management
• Ensure effective Cash Management as and when required with approved authorization
• Ensure effective CAM Management as and when required with approved authorization
• Ensure effective management of Credit Card Administration & Fulfilment as and when required with approved authorization
• Ensure accountability for your own results
2 - Marketing Focus
• Keep abreast of products and services, competitive activities, advertising and promotional trends in and around your branch
• Identifying referral opportunities in and around the branch
• Assists the branch in meeting goals by generating new business through marketing activities, promotions, telemarketing and targeted customer initiatives
• Participates in events that demonstrate support for the community and increase business opportunities for the Bank
• Ensure all marketing endeavours, activities and initiatives adhere to appropriate policies and procedures
3 - Risk & Compliance Focus
• Ensure deal quality is a premium by reviewing and completing product applications with the customer timeously and accurately utilising all the necessary Bank tools and training to mitigate risk (Biometrics & Fraudulent Indicator Identification)
• Comply with all policies/procedures related to all customer interactions and engagements
• Ensure compliance with all regulatory requirements and the Banks compliance policies related to these requirements
• Ensure the reporting of certain incidents and instances required in terms of regulatory requirements(AML)
• Ensure the reporting of all fraudulent behaviour incidents and fraudulent indicator instances via the correct fraud and dishonesty reporting channels
• Ensure effective execution of a “zero defect” prerogative in terms of the Deal Quality Error Rate
• Ensure effective execution of a “zero defect” prerogative in terms of the Capturing of Income & Expenses Error Rate
• Ensure compliance with FAIS journey inclusive of RE qualification parameters and guidelines as set by the Bank(Own)
4 - Customer Service
• Ensure compliance with the Banks Customer Service Standard and relevant legislation
• Ensure compliance with TCF principles
• Ensure accountability for your own behaviours while helping team members to enhance their ability to engage with the Banks customers
• Ensure you satisfy all the Banks customer’s financial needs and help them succeed financially
• Ensure accountability for application quality and turnaround times, query resolutions and solution creation for the Banks Customers
5 - Training & Development
• Responsible for ensuring you receive on-going sales/service development training for deficiencies as highlighted in your developmental/coaching plans
• Responsible for participation in and successful completion of all product and services training and developmental initiatives that have a bearing on your on-going value proposition to the Banks customers
• Responsible for 100% participation in and successful completion of risk and compliance training initiatives that have a bearing on your on-going value proposition to the Banks customers and additional regulatory, statutory and compliance obligations of the Bank
6 - Operational Activities
• Responsible for ensuring compliance with all security and safety procedures within the branch including opening and closing procedures, camera surveillance where appropriate. Branch security, robbery, fire drill procedures and health and safety procedures and SOP’s.
• Perform other admin related duties as may be required by Management and Leadership structures of African Bank. |
| You applied for this position on . |
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24-Jun-2025 |
01-Jul-2025 |
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| Permanent position in the Professionals sector/job category. |
1 - Strategic objectives of the business
Develop, Propose and implement strategies that drive revenue and increase client attraction and acquisition.
Identify and provide recommendations on areas of the business which may require attention
Identify, develop and provide input on the new initiatives that drive target achievements as per the business strategic objectives
Review and manage corporate relationships penetration and retention
Keep up to date with knowledge of competitors’ products / services by researching
Daily review of MIS and take appropriate action
2 - Revenue Generations/ Profit Management
Support the bank’s drive to achieve a diversified customer, channel and product capability
Support and drive the implementation of branch component of the bank’s strategy
•Ensure the region meets the assigned targets in all product categories and cost budgets
Develop region specific plans to ensure customer growth and retention as well as revenue growth
3 - Manage Productivity
Capacity Planning
Ensure branches have adequate skilled staff of the right calibre in order to deliver on customer service and sales expectations
Planning and Scheduling of Work/Activity
Manage scheduling requirements within the branches in terms of contribution and targets of a products
Plan productivity targets and deploy daily/weekly/monthly prioritised work/Activity schedules with appropriate deadline targets and input levers
Set, monitor and review workload schedule
Productivity Control
Monitor and review productivity progress against deadline targets and output levers
Quality Control
Ensure that all productivity result in producing high quality deals and customer satisfaction
Ensure that all productivity and processes adhere to the Bank’s Code of Conduct and Ethics
Branch Profitability
Optimise branch profitability taking into account local market potential and customer needs
4 - Manage the human capital
Talent Attraction and Acquisition
Ensure all recruitment and employment is carried out in accordance to the Bank’s procedure and in compliance with relevant labour law
Staff Training & Development
Establish goals and objectives for self and team, then implement accordingly to help support/improve job performance (experience, ability & competence)
Be aware of and promote operational best practice and performance standards
Develop and monitor performance standards
Monitor and manage KPI’s
Achieve the Area Targets relating to Service, Customer Growth, Sales, Staff Engagement, Learning & Development, Personal Development, Costs, Fais, Risk and Compliance
Performance Management & Staff Appraisals
Monitor, review and address employee under performance, maintaining appropriate records in accordance with company procedures
o Ensure the appropriate systems and processes are in place to measure and manage staff performance and to coach and develop a high performance team
Discipline & Grievance Procedures
Monitor, review and address employee under performance, liaising with the HC Business Partner and maintain appropriate records in accordance with the Bank’s policies and procedures as required
o Address employee discipline or grievance issue, maintaining appropriate records in accordance with the Bank’s policies and procedures.
5 - Customer
Drive and maintain productive relationships with internal and external clients
6 - Compliance to Internal and External regulatory policies, procedures and mandates
Monitor Compliance with laws, regulations and supervisory requirements
Manage the following:
Contribute to the workflow processes and internal procedures on new changes
A Identify weaknesses or bottlenecks in the processes Review, change and approve recommendations to improve internal efficiencies
Analyse, recommend and drive the implementation of the approved proposals to improve efficiencies with external parties, through compliance and executive approval
Evaluate and implement corrective action on results of quality assessments
Risk & Compliance
Drive compliance with customer sales policies, procedures and Standard Operating Procedures, highlight operational risks and controls, and proactively take relevant action.
Drive compliance in line with regulatory agency guidelines and standards. Identify and resolve systemic causes of compliance or risk issues |
| You applied for this position on . |
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27-Jun-2025 |
03-Jul-2025 |
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| Permanent position in the Clerks sector/job category. |
1 - Sales Focus- Achieve customer growth, revenue and collections targets as defined by the bank
• Meet and exceed individual activity metrics for all product lines
• Meet, exceed and effectively execute on all Sales & Customer targets as set by the Bank
• Effectively execute the Banks sales strategy in respect of Product & Value Added Services(Up Selling, Cross Selling & Capital Take Up)
• Outbound calling to target both existing and prospective customers
• Convert all sales opportunities received through inbound customer requests, outbound calling, lead generation initiatives and customer queries
• Establish, develop and maintain business relationships with existing and prospective customers to generate new business
• Participates in cross selling bank products.
• Maintain detailed tracking of pipeline management and of prospect data and activities
• Set up in person visits, appointments and presentations, following up telephonically where necessary
• Conduct a professional financial needs analysis to make a needs based analysis that may lead to a sale
• Scheduling customer feedback for obtaining documents and progress updates
• Adhere to Supervision requirements set out by Line Manager for all financial products
• May prepare weekly, monthly and quarterly reporting and present results to management
• Ensure effective Cash Management as and when required with approved authorization
• Ensure effective CAM Management as and when required with approved authorization
• Ensure effective management of Credit Card Administration & Fulfilment as and when required with approved authorization
• Ensure accountability for your own results
2 - Marketing Focus
• Keep abreast of products and services, competitive activities, advertising and promotional trends in and around your branch
• Identifying referral opportunities in and around the branch
• Assists the branch in meeting goals by generating new business through marketing activities, promotions, telemarketing and targeted customer initiatives
• Participates in events that demonstrate support for the community and increase business opportunities for the Bank
• Ensure all marketing endeavours, activities and initiatives adhere to appropriate policies and procedures
3 - Risk & Compliance Focus
• Ensure deal quality is a premium by reviewing and completing product applications with the customer timeously and accurately utilising all the necessary Bank tools and training to mitigate risk (Biometrics & Fraudulent Indicator Identification)
• Comply with all policies/procedures related to all customer interactions and engagements
• Ensure compliance with all regulatory requirements and the Banks compliance policies related to these requirements
• Ensure the reporting of certain incidents and instances required in terms of regulatory requirements(AML)
• Ensure the reporting of all fraudulent behaviour incidents and fraudulent indicator instances via the correct fraud and dishonesty reporting channels
• Ensure effective execution of a “zero defect” prerogative in terms of the Deal Quality Error Rate
• Ensure effective execution of a “zero defect” prerogative in terms of the Capturing of Income & Expenses Error Rate
• Ensure compliance with FAIS journey inclusive of RE qualification parameters and guidelines as set by the Bank(Own)
4 - Customer Service
• Ensure compliance with the Banks Customer Service Standard and relevant legislation
• Ensure compliance with TCF principles
• Ensure accountability for your own behaviours while helping team members to enhance their ability to engage with the Banks customers
• Ensure you satisfy all the Banks customer’s financial needs and help them succeed financially
• Ensure accountability for application quality and turnaround times, query resolutions and solution creation for the Banks Customers
5 - Training & Development
• Responsible for ensuring you receive on-going sales/service development training for deficiencies as highlighted in your developmental/coaching plans
• Responsible for participation in and successful completion of all product and services training and developmental initiatives that have a bearing on your on-going value proposition to the Banks customers
• Responsible for 100% participation in and successful completion of risk and compliance training initiatives that have a bearing on your on-going value proposition to the Banks customers and additional regulatory, statutory and compliance obligations of the Bank
6 - Operational Activities
• Responsible for ensuring compliance with all security and safety procedures within the branch including opening and closing procedures, camera surveillance where appropriate. Branch security, robbery, fire drill procedures and health and safety procedures and SOP’s.
• Perform other admin related duties as may be required by Management and Leadership structures of African Bank. |
| You applied for this position on . |
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24-Jun-2025 |
01-Jul-2025 |
|
| Permanent position in the Skilled Technical / Specialist sector/job category. |
1 - Sales Focus- Achieve customer growth, revenue and collections targets as defined by the bank
Meet and exceed individual activity metrics for all product lines
Meet, exceed and effectively execute on all Sales & Customer targets as set by the Bank
Effectively execute the Banks sales strategy in respect of Product & Value-Added Services (Up Selling, Cross Selling & Capital Take Up)
Outbound calling to target both existing and prospective customers
Convert all sales opportunities received through inbound customer requests, outbound calling, lead generation initiatives and customer queries
Establish, develop and maintain business relationships with existing and prospective customers to generate new business
Participates in cross selling bank products.
Maintain detailed tracking of pipeline management and of prospect data and activities
Set up in person visits, appointments and presentations, following up telephonically where necessary
Conduct a professional financial needs analysis to make a needs-based analysis that may lead to a sale
Scheduling customer feedback for obtaining documents and progress updates
Adhere to Supervision requirements set out by Line Manager for all financial products
May prepare weekly, monthly and quarterly reporting and present results to management
Ensure effective Cash Management as and when required with approved authorization
Ensure effective CAM Management as and when required with approved authorization
Ensure effective management of Credit Card Administration & Fulfilment as and when required with approved authorization
Ensure accountability for your own results
2 - Marketing Focus
Keep abreast of products and services, competitive activities, advertising and promotional trends in and around your branch
Identifying referral opportunities in and around the branch
Assists the branch in meeting goals by generating new business through marketing activities, promotions, telemarketing and targeted customer initiatives
Participates in events that demonstrate support for the community and increase business opportunities for the Bank
Ensure all marketing endeavours, activities and initiatives adhere to appropriate policies and procedures
3 - Risk & Compliance Focus
Ensure deal quality is a premium by reviewing and completing product applications with the customer timeously and accurately utilising all the necessary Bank tools and training to mitigate risk (Biometrics & Fraudulent Indicator Identification)
Comply with all policies/procedures related to all customer interactions and engagements
Ensure compliance with all regulatory requirements and the Banks compliance policies related to these requirements
Ensure the reporting of certain incidents and instances required in terms of regulatory requirements(AML)
Ensure the reporting of all fraudulent behaviour incidents and fraudulent indicator instances via the correct fraud and dishonesty reporting channels
Ensure effective execution of a “zero defect” prerogative in terms of the Deal Quality Error Rate
Ensure effective execution of a “zero defect” prerogative in terms of the Capturing of Income & Expenses Error Rate
Ensure compliance with FAIS journey inclusive of RE qualification parameters and guidelines as set by the Bank(Own)
4 - Customer Service
Ensure compliance with the Banks Customer Service Standard and relevant legislation
Ensure compliance with TCF principles
Ensure accountability for your own behaviours while helping team members to enhance their ability to engage with the Banks customers
Ensure you satisfy all the Banks customer’s financial needs and help them succeed financially
Ensure accountability for application quality and turnaround times, query resolutions and solution creation for the Banks Customers
5 - Training & Development
Responsible for ensuring you receive on-going sales/service development training for deficiencies as highlighted in your developmental/coaching plans
Responsible for participation in and successful completion of all product and services training and developmental initiatives that have a bearing on your on-going value proposition to the Banks customers
Responsible for 100% participation in and successful completion of risk and compliance training initiatives that have a bearing on your on-going value proposition to the Banks customers and additional regulatory, statutory and compliance obligations of the Bank
6 - Operational Activities
Responsible for ensuring compliance with all security and safety procedures within the branch including opening and closing procedures, camera surveillance where appropriate. Branch security, robbery, fire drill procedures and health and safety procedures and SOPs.
Perform other admin related duties as may be required by Management and Leadership structures of African Bank.
|
| You applied for this position on . |
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| |
|
|
24-Jun-2025 |
01-Jul-2025 |
|
| Permanent position in the Skilled Technical / Specialist sector/job category. |
1 - Sales Focus- Achieve customer growth, revenue and collections targets as defined by the bank
Meet and exceed individual activity metrics for all product lines
Meet, exceed and effectively execute on all Sales & Customer targets as set by the Bank
Effectively execute the Banks sales strategy in respect of Product & Value-Added Services (Up Selling, Cross Selling & Capital Take Up)
Outbound calling to target both existing and prospective customers
Convert all sales opportunities received through inbound customer requests, outbound calling, lead generation initiatives and customer queries
Establish, develop and maintain business relationships with existing and prospective customers to generate new business
Participates in cross selling bank products.
Maintain detailed tracking of pipeline management and of prospect data and activities
Set up in person visits, appointments and presentations, following up telephonically where necessary
Conduct a professional financial needs analysis to make a needs-based analysis that may lead to a sale
Scheduling customer feedback for obtaining documents and progress updates
Adhere to Supervision requirements set out by Line Manager for all financial products
May prepare weekly, monthly and quarterly reporting and present results to management
Ensure effective Cash Management as and when required with approved authorization.
Ensure effective CAM Management as and when required with approved authorization
Ensure effective management of Credit Card Administration & Fulfilment as and when required with approved authorization
Ensure accountability for your own results
2 - Marketing Focus
Keep abreast of products and services, competitive activities, advertising and promotional trends in and around your branch
Identifying referral opportunities in and around the branch
Assists the branch in meeting goals by generating new business through marketing activities, promotions, telemarketing and targeted customer initiatives Participates in events that demonstrate support for the community and increase business opportunities for the Bank Ensure all marketing endeavours, activities and initiatives adhere to appropriate policies and procedures
3 - Risk & Compliance Focus
1Ensure deal quality is a premium by reviewing and completing product applications with the customer timeously and accurately utilising all the necessary Bank tools and training to mitigate risk (Biometrics & Fraudulent Indicator Identification)
Comply with all policies/procedures related to all customer interactions and engagements
Ensure compliance with all regulatory requirements and the Banks compliance policies related to these requirements
Ensure the reporting of certain incidents and instances required in terms of regulatory requirements (AML)
Ensure the reporting of all fraudulent behaviour incidents and fraudulent indicator instances via the correct fraud and dishonesty reporting channels
Ensure effective execution of a “zero defect” prerogative in terms of the Deal Quality Error Rate
Ensure effective execution of a “zero defect” prerogative in terms of the Capturing of Income & Expenses Error Rate
Ensure compliance with FAIS journey inclusive of RE qualification parameters and guidelines as set by the Bank (Own)
4 - Customer Service
Ensure compliance with the Banks Customer Service Standard and relevant legislation
Ensure compliance with TCF principles
Ensure accountability for your own behaviours while helping team members to enhance their ability to engage with the Banks customers
Ensure you satisfy all the Banks customer’s financial needs and help them succeed financially
Ensure accountability for application quality and turnaround times, query resolutions and solution creation for the Banks Customers
5 - Training & Development
Responsible for ensuring you receive on-going sales/service development training for deficiencies as highlighted in your developmental/coaching plans
Responsible for participation in and successful completion of all product and services training and developmental initiatives that have a bearing on your on-going value proposition to the Banks customers
Responsible for 100% participation in and successful completion of risk and compliance training initiatives that have a bearing on your on-going value proposition to the Banks customers and additional regulatory, statutory and compliance obligations of the Bank
6 - Operational Activities
Responsible for ensuring compliance with all security and safety procedures within the branch including opening and closing procedures, camera surveillance where appropriate. Branch security, robbery, fire drill procedures and health and safety procedures and SOP’s.
Perform other admin related duties as may be required by Management and Leadership structures of African Bank. |
| You applied for this position on . |
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27-May-2025 |
01-Jul-2025 |
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| Permanent position in the Professionals sector/job category. |
1 - Legal Advice
? Ensure appropriate standards are properly applied to Asset Finance Supplier contractual arrangements and rental, lease and Instalment sale Agreements (“Rental Agreements”)
? Review of asset finance cession supplier rental agreements
? Provide legal advice relating to deal documentations, deal structure, credit applications and contracts.
? Provide input in terms of litigation of non-performing loans where required.
? Oversee transactions required by management that are within the ambit of the PFMA, MFMA, Tender procedures, as well as large deals on request.
? Relationships with major account directors / senior management.
? Review and negotiate legal amendments on a deal-by-deal basis as well a control of master documents.
? Liaise with clients and/or suppliers regarding proposed changes to asset finance agreements and attend to general enquiries & meetings.
? Advise Asset Finance staff as to the relevant documentation required for specific transactions and requirements.
? Review indemnitees in line with mandate.
? Ad hoc duties, generally required by business banking legal management.
2 - Legal Administration
? Custodian of legal report (report monthly).
? Ensure proper version control of all agreements is maintained.
? Consider master changes to agreements that asset finance Cession Suppliers request.
? Facilitate coordination of supplier/client engagement where required.
? Assist in asset finance supplier reviews.
? Ensure legislative/credit conditions are applied to all deal documentation appropriately after consultation with management.
? Action necessary changes to asset finance rental agreements to ensure the agreements remain up to date with legislative and operational changes and requirements and ensure proper version control and contract management processes are in place.
? Review and/or action changes to non-standard asset finance agreements.
? Custodian of the asset finance Supplier Documentation where required.
? Draft letters to suppliers and clients as and when required.
? Assist with proposals to new suppliers.
? Assist in drafting of new Modus Operandi’s, Processes and Rules.
? Provide clause, financial and document training to Asset Finance staff when required or requested.
? Draft responses/letters to supplier/client queries or concerns
3 - General
? Support the management team in maximizing support from existing clients Motivate, support, lead and engage team.
? Risk & regulatory. |
| You applied for this position on . |
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06-Mar-2025 |
11-Jul-2025 |
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| Permanent position in the Senior Management sector/job category. |
Management of Resources
Manage and develop subordinate(s): Performance management in terms of contracting, reviews and poor performers, Training and development, Employee relations
Manage people efficiencies through leave management, headcount budget, fixed term contracts, staff movements, secondments, staff utilization
Take appropriate disciplinary measures as required
Facilitate induction of new staff within one month of joining the organization
Ability to lead and motivate cross-functional teams, ensuring effective collaboration toward product objectives
Capacity to influence and drive change across the organization
Product Development & Strategy:
Develop, design, and launch non-life insurance products, such as health, motor, property, liability, travel insurance, and other, based on market research and customer insights.
Manage the product impact on the system offering processes, front end processes, sales conversation and account management.
Perform competitor analysis to understand market positioning and identify product opportunities.
Responsible for the end-to-end product offer process.
Apply critical thinking in cross-functional process analysis and problem resolution for new and existing products
Monitor ongoing operational product performance i.e. customer impact, systems, offers, sales, risk, staff perception to identify business challenges and opportunities and drive solutions to addresses/capitalise on them.
Manage the legal documentation received by customers (pre-agreements, information letters, terms and conditions etc.) by coordinating across functions of Legal; IT; Compliance; Retail operations.
Market and Customer Insight
Create and maintain productive relationships with internal and external clients by providing advice and assistance.
Create understanding of the ‘real’ versus ‘perceived’ need through, experience and expertise while complying with company policies, legislation and regulations.
Keep the client informed about progress through written communication, telephone communications and/or face to face meetings
Always build a positive image by exceeding client expectations
Treat internal and external customers fairly
Cross-functional Collaboration
Ability to work effectively with diverse teams (underwriting, claims, sales, marketing, legal, etc.) to drive product success.
Strong interpersonal and communication skills to facilitate collaboration and align stakeholders with product goals.
Leadership in guiding internal teams through the product development and launch process.
Work across partnerships, vendors, cell captives and other external parties representing insurance at the most senior level.
Strategic Thinking & Business Acumen
Ability to align product development with company strategy and market opportunities.
Understanding of financial performance metrics, profitability analysis, and cost control.
Strong strategic planning skills, with the ability to manage the entire product lifecycle.
Project Management & Execution
Proven ability to manage multiple projects simultaneously, ensuring deadlines are met.
Competency in product development methodologies (e.g., Agile, Waterfall).
Strong organizational skills, including the ability to prioritize and allocate resources effectively.
Regulatory & Compliance Knowledge
Expertise in understanding and implementing regulatory frameworks and compliance standards relevant to non-life insurance.
Ability to monitor and adapt products to changing local and international regulations.
Experience in liaising with regulatory bodies to ensure timely approvals.
Financial Management & Profitability Focus
Ability to assess the financial performance of insurance products, including profitability and loss ratios.
Skills in budgeting, forecasting, and cost management for product development.
Understanding of pricing models and their impact on profitability and market competitiveness. |
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30-Jun-2025 |
04-Jul-2025 |
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| Permanent position in the Middle Management sector/job category. |
1 - Sales Targets
1. Support the bank’s drive to a more diversified customer, channel and product capability. Support and drive the implementation of branch component of the bank’s strategy
2. Ensure the region meets the assigned targets in all product categories
3. Develop region specific plans to ensure customer growth and retention as well as revenue growth
2 - Manage Productivity
1. Capacity Planning
Ensure branches have adequate skilled staff of the right calibre in order to deliver on customer service and sales expectations
2. Planning and Scheduling of Work/Activity
2.1 Manage scheduling requirements within the branches in terms of contribution and targets of all products
2.2 Plan productivity targets and deploy daily/weekly/monthly prioritised work/Activity schedules with appropriate deadline targets and input levers
2.3 Set, monitor and review workload schedule
3. Productivity Control
Monitor and review productivity progress against deadline targets and output levers
4. Quality Control
4.1 Ensure that all productivity and in branch processes result in producing high quality deals and customer satisfaction
4.2 Ensure that all productivity and in branch processes adhere to the company’s internal controls framework
5. Branch Profitability
5.1 Optimise branch profitability taking into account local market potential and customer needs
3 - Manage Operational Performance
1. Develop and implement operational improvements
2. Ensure non value added activity that negatively impacts on the customer is reduced and eliminated in all operational processes
3. Influence, Manage & embed change journeys to meet current business requirements
4. Implement operational improvement processes to reduce risk, minimise costs and improve operational performance
5. Develop a high performance team and step change
5.1 Promote and uphold company performance standards, values driven culture and work ethic
5.2 Develop and implement initiatives required to deliver step change in the following aspects of the business:
6. Sales performance of new and existing products
6.1 Operational risk and compliance
6.2 Branch profitability
6.3 Productivity levers
6.4 Customer service
6.5 Product diversification
7. Operational excellence
7.1 Right first time- Doing things right for the customer
7.2 High Productivity
4 - Manage the human resource
1. Recruitment & Employment
1.1 Ensure all recruitment and employment is carried out in accordance to company procedure and in compliance with current employment law
2. Staff Training & Development
2.1 Establish goals and objectives for self and team and implement accordingly to help support/improve job performance (experience, ability & competence)
2.2 Be aware of and promote operational best practice and performance standards
2.3 Develop and monitor performance standards
2.4 Identify individual training needs
2.5 Implement, monitor and review training and developmental plans
3. Monitor and manage KPI’s
3.1 Achieve the Area Targets relating to Service, Customer Growth, Sales, Staff Engagement, Learning & Development, Personal Development, Costs, Fais, Risk and Compliance
4. Performance Management & Staff Appraisals
4.1 Monitor, review and address employee under performance, maintaining appropriate records in accordance with company procedures
4.2 Conduct and perform annual performance appraisals
4.3 Ensure the appropriate systems and processes are in place to measure and manage staff performance and to coach and develop a high performance team
5. Discipline & Grievance Procedures
5.1 Monitor, review and address employee under performance, liaising with the HR representative and maintaining appropriate records in accordance with the company procedures as required
5.2 Address any employee discipline or grievance issue, maintaining appropriate records in accordance with company procedures.
5 - Customer
1. Create and maintain productive relationships with internal and external clients by providing advice and assistance.
2. Create understanding of the ‘real’ versus ‘perceived’ need through, experience and expertise while complying with company policies, legislation and regulations.
3. Keep the client informed about progress through written communication, telephone communications and/or face to face meetings
4. Build a positive image by exceeding client expectations at all times
5. Treat internal and external customers fairly at all times |
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