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10-Jun-2024 19-Jun-2024 Print
Permanent position in the Middle Management sector/job category.
MINIMUM EDUCATION
CA(SA) qualification and or relevant degree or Degree in Business Informatics/ Engineering/Finance/IT or related field

MINIMUM EXPERIENCE
At least 3 years’ experience in a business analyst role in banking or similar industry

CRITICAL COMPETENCIES

In-depth knowledge of banking operations and business process enhancements
Knowledgeable in data and system analysis
Financial and numerical acumen
Exposure to and understanding of project management and agile methodologies
Stakeholder management
Documentation skills
Communication skills (verbal & written)
Attention to detail and the ability to uncover and solve problems
Ability to meet deadlines and work under pressure
Strong time management skills and ability to prioritise tasks
Presentation Skills 
Collaboration and team work
Adaptability

ADDITIONAL COMPETENCIES

Strong analytical abilities
Proficiency in MS Office packages and technology 
Knowledge of software and banking systems that include:
SAS
SQL 
Visual Basic
Understanding of legislation such as:
IFRS 
SA tax legislation
Analytical / numerical skills
Data/system analysis skills
Presentation skilss

BEHAVIOURAL ATTRIBUTES
Assertiveness
Ability to solve problems independently
Willingness to challenge status quo
Accountability
Adaptability to change
Continuous improvement and learning
Communication and influence 
Innovative 
Planning & organisational skills 
Thorough & meticulous
Ability to resolve issues independently
Critical thinking
Complex problem solving

KEY RESULTS AREA

Treating Customers Fairly and Compliance

Create and maintain productive relationships with internal and external clients by providing branding advice and assistance. 
Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company policies, legislation and regulations
Keep the client informed about progress through written communication, telephone/teams communications, and/or face-to-face meetings
Build a positive image by exceeding client expectations at all times
Treat internal and external customers fairly at all times

Finance Systems
Logging and managing change orders on behalf of CB finance 
Test and sign off system changes on behalf of CB finance
Preparing financial systems business cases, motivations, project plans and change specifications on behalf of CB finance
Monitor the performance of finance systems, identifying opportunities for improvement and working on enhancements and updates as needed
Continuous monitoring of CB Core system – Exactus - in order to identify and correct possible errors;
Designing and implement exception reports; for system and Financial reports
Extracting reports from Exactus in various formats, including exception reporting;
Streamlining product reporting on Exactus;
Extracting various data warehouse information using SQL and monitoring reports used for financial reporting;
Implementation of financial reporting standards using SQL;
Documenting SQL reports in plain language for the product control function within Finance;
Ensuring integrity of information used by the product control team within CB Finance;
Designing SQL scripts to automate financial reporting and to extract Insights on products and financial data.

Solution Design
Establish business requirements from stakeholders across both Agile and Waterfall methodologies 
Facilitate the overall solution design of all new projects and / or existing processes between all stakeholders
Create detailed functional specifications outlining how proposed solutions will meet business needs, specifying features and defining workflows
Collaborate with user experience designers to create intuitive and user-friendly interface for end-users interacting with financial systems
Seek feedback from stakeholders throughout the design process to incorporate adjustments and improvements

Collaboration

Facilitate communication between various departments translating financial insights into actionable recommendations for decision makers
Collaborate with end-users and business units to gather detailed requirements for financial systems, tools and processes to ensure alignment with business needs
Work with data governance teams to ensure the quality, integrity and security of financial data, aligning with regulatory requirements and internal processes
Establish continuous feedback loop with stakeholders to gather insights, address concerns and make necessary adjustments to financial systems or processes

Financial Insights and reporting
Design reports to facilitate the reconciliations
Automate the CB Finance recons between the GL and sub systems
Designing reports and processes that will enhance the financial reporting of the Bank.
Provide insights on what has caused variances on financial numbers ie actuals vs budget/forecast
Provide insights on the drivers used in budgeting and how those changed / behaved in actual performance
Design financial dashboards for CB and for the different products
Conduct market research and provide market comparatives for the CB vertical
You applied for this position on .
 
11-Jun-2024 21-Jun-2024 Print
Permanent position in the Skilled Technical / Specialist sector/job category.

1 - Sales Focus- Achieve customer growth, revenue and collections targets as defined by the bank
• Meet and exceed individual activity metrics for all product lines
• Meet, exceed and effectively execute on all Sales & Customer targets as set by the Bank
• Effectively execute the Banks sales strategy in respect of Product & Value Added Services(Up Selling, Cross Selling & Capital Take Up)
• Outbound calling to target both existing and prospective customers
• Convert all sales opportunities received through inbound customer requests, outbound calling, lead generation initiatives and customer queries
• Establish, develop and maintain business relationships with existing and prospective customers to generate new business
• Participates in cross selling bank products.
• Maintain detailed tracking of pipeline management and of prospect data and activities
• Set up in person visits, appointments and presentations, following up telephonically where necessary
• Conduct a professional financial needs analysis to make a needs based analysis that may lead to a sale
• Scheduling customer feedback for obtaining documents and progress updates
• Adhere to Supervision requirements set out by Line Manager for all financial products
• May prepare weekly, monthly and quarterly reporting and present results to management
• Ensure effective Cash Management as and when required with approved authorization
• Ensure effective CAM Management as and when required with approved authorization
• Ensure effective management of Credit Card Administration & Fulfilment as and when required with approved authorization
• Ensure accountability for your own results

2 - Marketing Focus
• Keep abreast of products and services, competitive activities, advertising and promotional trends in and around your branch
• Identifying referral opportunities in and around the branch
• Assists the branch in meeting goals by generating new business through marketing activities, promotions, telemarketing and targeted customer initiatives
• Participates in events that demonstrate support for the community and increase business opportunities for the Bank
• Ensure all marketing endeavours, activities and initiatives adhere to appropriate policies and procedures

3 - Risk & Compliance Focus
• Ensure deal quality is a premium by reviewing and completing product applications with the customer timeously and accurately utilising all the necessary Bank tools and training to mitigate risk (Biometrics & Fraudulent Indicator Identification)
• Comply with all policies/procedures related to all customer interactions and engagements
• Ensure compliance with all regulatory requirements and the Banks compliance policies related to these requirements
• Ensure the reporting of certain incidents and instances required in terms of regulatory requirements(AML)
• Ensure the reporting of all fraudulent behaviour incidents and fraudulent indicator instances via the correct fraud and dishonesty reporting channels
• Ensure effective execution of a “zero defect” prerogative in terms of the Deal Quality Error Rate
• Ensure effective execution of a “zero defect” prerogative in terms of the Capturing of Income & Expenses Error Rate
• Ensure compliance with FAIS journey inclusive of RE qualification parameters and guidelines as set by the Bank(Own)

4 - Customer Service
• Ensure compliance with the Banks Customer Service Standard and relevant legislation
• Ensure compliance with TCF principles
• Ensure accountability for your own behaviours while helping team members to enhance their ability to engage with the Banks customers
• Ensure you satisfy all the Banks customer’s financial needs and help them succeed financially
• Ensure accountability for application quality and turnaround times, query resolutions and solution creation for the Banks Customers

5 - Training & Development
• Responsible for ensuring you receive on-going sales/service development training for deficiencies as highlighted in your developmental/coaching plans
• Responsible for participation in and successful completion of all product and services training and developmental initiatives that have a bearing on your on-going value proposition to the Banks customers
• Responsible for 100% participation in and successful completion of risk and compliance training initiatives that have a bearing on your on-going value proposition to the Banks customers and additional regulatory, statutory and compliance obligations of the Bank

6 - Operational Activities
• Responsible for ensuring compliance with all security and safety procedures within the branch including opening and closing procedures, camera surveillance where appropriate. Branch security, robbery, fire drill procedures and health and safety procedures and SOP’s.
• Perform other admin related duties as may be required by Management and Leadership structures of African Bank.

You applied for this position on .
 
06-Jun-2024 30-Jun-2024 Print
Permanent position in the Professionals sector/job category.

1 - Developing Code
Understand and translate business requirements by following code standards
Estimate time taken for that requirement
Identify best practices in development to generate different possible solutions as a means of finding the best result for business
Provide input to the Business Analyst regarding the quality and accuracy of specifications in terms of development requirements
Fix bugs with minimal return from Testers
Review of code

2 - Unit Testing
Check code standards
Check high level functionality before implementing to IT testing
Perform unit testing according to ABIL programming standards
Provide test results for implementation

3 - Communication
Discuss with Testers with regard to bug fixing
Discuss with Business Analysts regarding specification changes
Participate in Joint Application Design (JAD) sessions to give input and provide feedback on specifications
Interact with users regarding issues, queries, bugs

4 - Implementation
Generate change document / implementation plan
Prepare change in ALDON

5 - Research & Design
Research system implications and solutions
Research latest technologies and methodologies

6 - Application & Mentoring Support
Analyse user and business requirements to ascertain if they are within the existing system framework
Provide technical solutions to the business specification
Provide application support for all systems
Available for afterhours standby
Mentoring Assistance for other Team Members (Not in a Leadership role)

7 - Customer
Create and maintain productive relationships with internal and external clients by providing advice and assistance
Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company polices legislation and regulations
Keep the client informed about progress through written communication, telephone communications and/or face to face meetings
Build a positive image by exceeding client expectations at all times
Treat internal and external customers fairly at all times

You applied for this position on .
 
14-Jun-2024 21-Jun-2024 Print
Permanent position in the Junior Management sector/job category.

1.Achievement of all Sales Targets & Growth
Sell, promote and Market the Banks Products and ensure that the following is achieved:
Retention of existing clients
Acquisition of new clients
Reactivation of dormant client
Achieve Sales Target as set by Management

2.Performance of Sales Activities
Promote and sell new products as the Bank introduce same from time to time
Phone clients for sales (Tele-Sales)
Generate Sales Leads
Follow up and make appointments with prospective clients
Follow up on status of workflow and applications being processed
Keep the client informed at all times with regards to the loan application status

3.Application Administration and Costs
Capturing of Loan Applications
Check loan application documentation for accuracy, authenticity and compliance to Policy and Procedures as well as completeness
Accurately capture all client information as per loan application and supporting documentation
Suspend or reject loan applications to be re-quoted as and when required. Explain the Loan Application Process to facilitate client understanding of the process
Explain Terms and Conditions of Banks Products to clients
Issue copy of Contract / Agreement to Client
Print loan agreement for client’s signature
Correct altered loan application information sent for rework and reprint for client’s signature

4.Sales Focus- Achieve branch growth, revenue and expense targets as defined by the bank
Maintain responsibility for the branches Profit & Loss and Budget
Determine the critical success factors for new customer acquisition and customer retention
Demonstrate expert ability to leverage the banks products inclusive of technology offerings to uncover and deepen opportunity, using the various marketing tools available in branch to present product offers and financial solutions to existing and potential customers
Work closely with Trade Area Manager on customer acquisition strategies and retention efforts and developing new marketing campaigns
Manage a book of customers with emphasis on cross selling and deepening customer relationships with the bank
Develop and execute market plan to achieve growth goals
Ownership for sales life cycle-from lead generation to disbursement
Engage in and promote all sales activities i.e. Check-Ins, Huddles
Responsible for day to day sales activities inside and outside the branch
Ensure the achievement of branch sales goals as assigned in the defined market and business segments/industries
Ensure all staff achieve individual sales and service goals as assigned
Work to maximise customer relationships across business lines
Represent the bank in local community organisations with the purpose of promoting the Banks image as well as uncovering potential business opportunities
Develop existing business relationships and prospect within the community for new commercial business
Maintain consistency and integrity of data
Provides direction, guidance and quality assurance to Reps Under Supervision

5.Risk & Compliance Management
Ensure preventative measures are carried out to fully comply with current rules, regulations and internal policies relating to risks pertaining to relevant legislation
Identify, evaluate and monitor and make recommendations deemed necessary to the respective risk and compliance champion in order to assess, reduce, eliminate or control any current or prospective risks to the bank arising from violations of, or non-conformance with, laws, rules, regulations, prescribed practices, internal policies, procedures and ethical standards
Responsible for implementing strategies to ensure operational integrity in the branch
Execute Branch functions / activities in adherence to Internal Audit standards (BPR)
Cash Management
People Management
Security Management
Asset Management
Compliance (NCA, Regulatory and Credit Policy)
General Operations
Risk Management
Ensure completion of Monthly Branch Self Audit Programme
Ensure Disaster Recovery capturing on monthly basis
Ensure OHS checklist completion and filing
Ensure quality assurance related to sound Manager Review practices
Ensure risk related to bad rate versus expected bad rate is managed within limits as set by the Bank
Ensure Non Deal Excellence is managed within limits as set by the Bank
Ensure Deal Excellence Error Rate is managed within limits as set by the Bank
Ensure compliance with FAIS journey inclusive of RE qualification parameters and guidelines as set by the Bank(Own & Team)

6.People Management and Development
Responsible for training and development of branch staff, assessing team member needs and finding resources to address applicable need
Working with HR, interview, hire and terminate branch team members
Conduct performance evaluations for all branch personnel
Conduct coaching activities with team members, principle coaching duties involve coaching to achieve sales excellence and ensuring the delivery of world-class customer service.
Identify and work with High Potential branch staff in the achievement of their developmental goals
Create a feeling of energy and excitement among team players. Promote the corporate vision and values
Ensure 100% participation and support for all staff on Bank training and developmental initiatives
Ensure People Knowledge Score is managed within limits as set by the Bank(Own & Team)

7.Customer Service
Create and maintain productive relationships with internal and external clients by providing advice and assistance
Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company polices legislation and regulations
Keep the client informed about progress through written communication, telephone communications and/or face to face meetings
Build a positive image by exceeding client expectations at all times 5. Treat internal and external customers fairly at all times

You applied for this position on 4 April 2024.
 
11-Jun-2024 19-Jun-2024 Print
Permanent position in the Professionals sector/job category.

MINIMUM EDUCATION
CA (SA)
Legal Requirements
Passed credit and criminal checks

MINIMUM EXPERIENCE

2 - 3 years relevant post articles experience

CRITICAL COMPETENCIES
Resilience 
Information processing 
Plan
Credibility 
Multi-tasking and effective time management.
Attention to detail whilst under considerable pressure.
Negotiation with difficulty parties.
Managing relationships at a strategic partner level.
Ad-hoc projects. 
Maintain historical records for management information purposes.

ADDITIONAL COMPETENCIES

Self-Efficacy
Ethical Business Acumen
Communicating with impact
Client Orientation

BEHAVIOURAL ATTRIBUTES

Attention to detail (conscientious, consistent and thorough)
Client Focus (providing service excellence to internal and/or external clients)
Strategic thinking (contributes to the objectives, priorities and vision of the organisation)
Teamwork orientated (builds bridges between teams, works collaboratively to achieve results)
Organisational awareness (understands and operates in a broad spectrum- political, cultural and social)

SPECIAL REQUIREMENTS

In-depth knowledge of audit process and methodology
Knowledge of industry and business law, legal requirements and regulations
Results Orientation
Planning and Organising
Skilled in financial performance reporting and analysis 
Skilled in Financial Controls and Governance
Analysis and Problem Solving
MS Excel
People Management and Development

 
KEY RESULT AREAS

Treating Customers Fairly and Compliance

Create and maintain productive relationships with internal and external clients by providing advice and assistance
Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company policies, legislation and regulations
Keep the client informed about progress through written communication, telephone communications, and/or face-to-face meetings
Build a positive image by exceeding client expectations at all times
Treat internal and external customers fairly at all times

Budget
Prepare annual budget.
Analyse and report on monthly variances

Accounting
Prepare financial statements and reports in compliance with IFRS with particular relevance to banks.
Ensure that all payments are within the delegation of authority.
Oversee the reconciliation and settlement of intergroup loan accounts balance.
Review and sign off the monthly reconciliation of bank accounts, creditors accounts and debtors accounts.
Review and sign off the monthly management accounts.
Prepare monthly consolidated management accounts together with the CFO’s report.
Address queries received from divisional heads and executive management. 
Prepare financial section for inclusion in the board pack.

Audit
Responsible for the handling of the year end audit which include the preparation of IFRS compliant annual financial statements and addressing all audit queries.
Preparation of reports for quarterly audit committee meetings 

Tax
Completion and submission of monthly VAT returns
Assist tax service providers with all information required for provisional tax payments and annual income tax returns. 

General

Manage financial team.
Provide financial impact analysis/advice on business decisions

 
You applied for this position on .
 
18-Jun-2024 21-Jun-2024 Print
Permanent position in the Clerks sector/job category.

1 - Sales Focus- Achieve customer growth, revenue and collections targets as defined by the bank
• Meet and exceed individual activity metrics for all product lines
• Meet, exceed and effectively execute on all Sales & Customer targets as set by the Bank
• Effectively execute the Banks sales strategy in respect of Product & Value Added Services(Up Selling, Cross Selling & Capital Take Up)
• Outbound calling to target both existing and prospective customers
• Convert all sales opportunities received through inbound customer requests, outbound calling, lead generation initiatives and customer queries
• Establish, develop and maintain business relationships with existing and prospective customers to generate new business
• Participates in cross selling bank products.
• Maintain detailed tracking of pipeline management and of prospect data and activities
• Set up in person visits, appointments and presentations, following up telephonically where necessary
• Conduct a professional financial needs analysis to make a needs based analysis that may lead to a sale
• Scheduling customer feedback for obtaining documents and progress updates
• Adhere to Supervision requirements set out by Line Manager for all financial products
• May prepare weekly, monthly and quarterly reporting and present results to management
• Ensure effective Cash Management as and when required with approved authorization.
• Ensure effective CAM Management as and when required with approved authorization
• Ensure effective management of Credit Card Administration & Fulfilment as and when required with approved authorization
• Ensure accountability for your own results

2 - Marketing Focus
• Keep abreast of products and services, competitive activities, advertising and promotional trends in and around your branch
• Identifying referral opportunities in and around the branch
• Assists the branch in meeting goals by generating new business through marketing activities, promotions, telemarketing and targeted customer initiatives
• Participates in events that demonstrate support for the community and increase business opportunities for the Bank
• Ensure all marketing endeavours, activities and initiatives adhere to appropriate policies and procedures

3 - Risk & Compliance Focus
• Ensure deal quality is a premium by reviewing and completing product applications with the customer timeously and accurately utilising all the necessary Bank tools and training to mitigate risk (Biometrics & Fraudulent Indicator Identification)
• Comply with all policies/procedures related to all customer interactions and engagements
• Ensure compliance with all regulatory requirements and the Banks compliance policies related to these requirements
• Ensure the reporting of certain incidents and instances required in terms of regulatory requirements(AML)
• Ensure the reporting of all fraudulent behaviour incidents and fraudulent indicator instances via the correct fraud and dishonesty reporting channels
• Ensure effective execution of a “zero defect” prerogative in terms of the Deal Quality Error Rate
• Ensure effective execution of a “zero defect” prerogative in terms of the Capturing of Income & Expenses Error Rate
• Ensure compliance with FAIS journey inclusive of RE qualification parameters and guidelines as set by the Bank(Own)

4 - Customer Service
• Ensure compliance with the Banks Customer Service Standard and relevant legislation
• Ensure compliance with TCF principles
• Ensure accountability for your own behaviours while helping team members to enhance their ability to engage with the Banks customers
• Ensure you satisfy all the Banks customer’s financial needs and help them succeed financially
• Ensure accountability for application quality and turnaround times, query resolutions and solution creation for the Banks Customers

5 - Training & Development
• Responsible for ensuring you receive on-going sales/service development training for deficiencies as highlighted in your developmental/coaching plans
• Responsible for participation in and successful completion of all product and services training and developmental initiatives that have a bearing on your on-going
value proposition to the Banks customers
• Responsible for 100% participation in and successful completion of risk and compliance training initiatives that have a bearing on your on-going value proposition to
the Banks customers and additional regulatory, statutory and compliance obligations of the Bank

6 - Operational Activities
• Responsible for ensuring compliance with all security and safety procedures within the branch including opening and closing procedures, camera surveillance where
appropriate. Branch security, robbery, fire drill procedures and health and safety procedures and SOP’s.
• Perform other admin related duties as may be required by Management and Leadership structures of African Bank.

You applied for this position on 28 May 2024.
 
18-Jun-2024 21-Jun-2024 Print
Permanent position in the Middle Management sector/job category.

1 - Achievement of all Sales Targets & Growth
• Sell, promote and Market the Banks Products and ensure that the following is achieved:
• Retention of existing clients
• Acquisition of new clients
• Reactivation of dormant client
• Achieve Sales Target as set by Management

2 - Performance of Sales Activities
• Promote and sell new products as the Bank introduce same from time to time
• Phone clients for sales (Tele-Sales)
• Generate Sales Leads
• Follow up and make appointments with prospective clients
• Follow up on status of workflow and applications being processed
• Keep the client informed at all times with regards to the loan application status

3 - Application Administration and Costs
• Capturing of Loan Applications
• Check loan application documentation for accuracy, authenticity and compliance to Policy and Procedures as well as completeness
• Accurately capture all client information as per loan application and supporting documentation
• Suspend or reject loan applications to be re-quoted as and when required. Explain the Loan Application Process to facilitate client understanding of the process
• Explain Terms and Conditions of Banks Products to clients
• Issue copy of Contract / Agreement to Client
• Print loan agreement for client’s signature
• Correct altered loan application information sent for rework and reprint for client’s signature

4 - Sales Focus- Achieve branch growth, revenue and expense targets as defined by the bank
• Maintain responsibility for the branches Profit & Loss and Budget
• Determine the critical success factors for new customer acquisition and customer retention
• Demonstrate expert ability to leverage the banks products inclusive of technology offerings to uncover and deepen opportunity, using the various marketing tools available in branch to present product offers and financial solutions to existing and potential customers
• Work closely with Trade Area Manager on customer acquisition strategies and retention efforts and developing new marketing campaigns
• Manage a book of customers with emphasis on cross selling and deepening customer relationships with the bank
• Develop and execute market plan to achieve growth goals
• Ownership for sales life cycle-from lead generation to disbursement
• Engage in and promote all sales activities i.e. Check-Ins, Huddles
• Responsible for day to day sales activities inside and outside the branch
• Ensure the achievement of branch sales goals as assigned in the defined market and business segments/industries
• Ensure all staff achieve individual sales and service goals as assigned
• Work to maximise customer relationships across business lines
• Represent the bank in local community organisations with the purpose of promoting the Banks image as well as uncovering potential business opportunities
• Develop existing business relationships and prospect within the community for new commercial business
• Maintain consistency and integrity of data
• Provides direction, guidance and quality assurance to Reps Under Supervision

5 - Risk & Compliance Management
• Ensure preventative measures are carried out to fully comply with current rules, regulations and internal policies relating to risks pertaining to relevant legislation
• Identify, evaluate and monitor and make recommendations deemed necessary to the respective risk and compliance champion in order to assess, reduce, eliminate or control any current or prospective risks to the bank arising from violations of, or non-conformance with, laws, rules, regulations, prescribed practices, internal policies, procedures and ethical standards
• Responsible for implementing strategies to ensure operational integrity in the branch
• Execute Branch functions / activities in adherence to Internal Audit standards (BPR)
1. Cash Management
2. People Management
3. Security Management
4. Asset Management
5. Compliance (NCA, Regulatory and Credit Policy)
6. General Operations
7. Risk Management
• Ensure completion of Monthly Branch Self Audit Programme
• Ensure Disaster Recovery capturing on monthly basis
• Ensure OHS checklist completion and filing
• Ensure quality assurance related to sound Manager Review practices
• Ensure risk related to bad rate versus expected bad rate is managed within limits as set by the Bank
• Ensure Non Deal Excellence is managed within limits as set by the Bank
• Ensure Deal Excellence Error Rate is managed within limits as set by the Bank
• Ensure compliance with FAIS journey inclusive of RE qualification parameters and guidelines as set by the Bank(Own & Team)

6 - People Management and Development
• Responsible for training and development of branch staff, assessing team member needs and finding resources to address applicable need
• Working with HR, interview, hire and terminate branch team members
• Conduct performance evaluations for all branch personnel
• Conduct coaching activities with team members, principle coaching duties involve coaching to achieve sales excellence and ensuring the delivery of world-class customer service.
• Identify and work with High Potential branch staff in the achievement of their developmental goals
• Create a feeling of energy and excitement among team players. Promote the corporate vision and values
• Ensure 100% participation and support for all staff on Bank training and developmental initiatives
• Ensure People Knowledge Score is managed within limits as set by the Bank(Own & Team)

7 - Customer Service
• Create and maintain productive relationships with internal and external clients by providing advice and assistance
• Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company polices legislation and regulations
• Keep the client informed about progress through written communication, telephone communications and/or face to face meetings
• Build a positive image by exceeding client expectations at all times 5. Treat internal and external customers fairly at all times

You applied for this position on .
 
11-Jun-2024 21-Jun-2024 Print
Permanent position in the Senior Management sector/job category.

MINIMUM EDUCATION
Post Graduate Degree in Human Resources/ Industrial Psychology/Business Administration or equivalent qualification

MINIMUM EXPERIENCE

Minimum 8+ years management experience in human resources of which 5+ years should be in employee onboarding, culture, and ‘Best company to work for’ or ‘Top employer’ experience

CRITICAL COMPETENCIES
Strong understanding of HC policies, banking operations and industry best practices
Ability to develop and implement a long-term employer branding strategy that aligns with the bank's goals and value
Familiarity with the competitive landscape and factors influencing talent attraction and retention in the banking sector
Exceptional written and verbal communication skills to craft compelling narratives about the bank’s culture and opportunities
Deep understanding of brand management principles and how to apply them to employer branding
Expertise in leveraging digital marketing techniques and social media platforms to reach and engage potential and current employees
Strong analytical skills to interpret data and metrics related to employer branding efforts
Experience in designing and implementing programs that foster a positive employee experience
Ability to collaborate effectively across departments to align employer branding initiatives
Ability to interact at all levels of Executives / Management teams
Creativity and ability to introduce innovative approaches to employer branding
Project management skills
Presentation and report writing skills
Business and Financial acumen
Risk Management

ADDITIONAL COMPETENCIES

Awareness of industry trends and best practices in employer branding
Adaptability and the ability to manage change effectively
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software

BEHAVIOURAL ATTRIBUTES
Strategic thinking
Analytical thinking
Integration/ holistic thinking
Results and solutions driven
Customer centric
Influence and persuasion
Steward leadership
Adaptability and learning agility
Collaboration
Resilience

KEY RESULTS AREA

Management of Resources
Manage and develop subordinate(s): Performance management in terms of contracting, reviews and poor performers, Training and development, Employee relations
Manage people efficiencies through leave management, headcount budget, fixed term contracts, staff movements, secondments, staff utilisation
Take appropriate disciplinary measures as required
Facilitate induction of new staff within one month of joining the organisation

Strategy Development and Implementation
Develop and implement a comprehensive employer branding strategy that aligns with the bank’s overall goals, values, and business objectives
Identify key branding initiatives and set clear, measurable goals to enhance the bank's reputation as an employer of choice
Establish clear, measurable objectives for the employer branding strategy, such as improving employer brand awareness, increasing candidate quality, enhancing employee engagement, and reducing turnover rates
Ensure the messaging aligns with the bank’s corporate brand and values, and resonates with both current and potential employees
Continuously refine and update the employer branding strategy to ensure it remains effective and relevant

Employee Value Proposition
Define and articulate the bank’s unique Employee Value Proposition (EVP) that highlights the benefits and opportunities available to current and potential employees
Benchmark and design the best-in-class talent brand and employee value proposition strategies, process, and systems in line with bank values and strategy
Ensure that the EVP is consistently communicated across all branding and recruitment channels
Identify and communicate the unique benefits and opportunities the bank offers its employees, such as career development, work-life balance, compensation, company culture, and social impact
Gather insights from employee surveys, focus groups, and exit interviews to identify strengths and areas for improvement in the EVP
Integrate the EVP into the onboarding process to reinforce the bank’s values and benefits from the outset

Employee Experience and Engagement
Work closely with HC teams and management to develop programs and initiatives that improve the overall employee experience
Promote and support internal initiatives that enhance the employee experience and reflect the bank’s commitment to its EVP
Highlight success stories and testimonials from employees that embody the EVP
Monitor and evaluate the effectiveness of the EVP by tracking metrics such as employee satisfaction, engagement, retention rates, and recruitment success
Identify and train a group of employees to act as brand ambassadors who can authentically share their positive experiences and promote the EVP internally and externally

Employee Branding and Best Practice

Conduct market research to stay informed about employer branding trends and best practices within the banking sector
Analyse competitor branding strategies to identify opportunities and areas for improvement in the bank’s approach
Utilise digital marketing tools and platforms to enhance the bank’s online presence and reach
Seek opportunities to improve business processes, models, and systems by identifying and recommending effective ways to operate and adding value to the bank
Develop comprehensive onboarding programs that reinforce the bank’s culture and values from day one
Partner with universities, industry associations, and professional networks to enhance the bank’s employer brand
Participate in career fairs, webinars, and other events to increase visibility and attract top talent

Stakeholder Engagement and  Collaboration
Build relationships/networks (internal) for effective open communication through collaboration/engagement with Forums, Business Units, Executive Committees (EXCO's), Management Committees (MANCO's), and Steering Committees for effective open communication, advisory engagement and delivery on best people practice
Involve employees at various levels in the EVP development process to ensure it resonates authentically across the bank
Network and strengthen the Africanbank brand by building relationships with external (national & international) professional bodies and industry experts
Provide regular updates to all stakeholders on the progress and impact of employer branding initiatives. Use reports, dashboards, and presentations to communicate key metrics and achievements



You applied for this position on .
 
13-Jun-2024 20-Jun-2024 Print
Permanent position in the Skilled Technical / Specialist sector/job category.

1 - Sales Focus- Achieve customer growth, revenue and collections targets as defined by the bank
• Meet and exceed individual activity metrics for all product lines
• Meet, exceed and effectively execute on all Sales & Customer targets as set by the Bank
• Effectively execute the Banks sales strategy in respect of Product & Value Added Services(Up Selling, Cross Selling & Capital Take Up)
• Outbound calling to target both existing and prospective customers
• Convert all sales opportunities received through inbound customer requests, outbound calling, lead generation initiatives and customer queries
• Establish, develop and maintain business relationships with existing and prospective customers to generate new business
• Participates in cross selling bank products.
• Maintain detailed tracking of pipeline management and of prospect data and activities
• Set up in person visits, appointments and presentations, following up telephonically where necessary
• Conduct a professional financial needs analysis to make a needs based analysis that may lead to a sale
• Scheduling customer feedback for obtaining documents and progress updates
• Adhere to Supervision requirements set out by Line Manager for all financial products
• May prepare weekly, monthly and quarterly reporting and present results to management
• Ensure effective Cash Management as and when required with approved authorization
• Ensure effective CAM Management as and when required with approved authorization
• Ensure effective management of Credit Card Administration & Fulfilment as and when required with approved authorization
• Ensure accountability for your own results

2 - Marketing Focus
• Keep abreast of products and services, competitive activities, advertising and promotional trends in and around your branch
• Identifying referral opportunities in and around the branch
• Assists the branch in meeting goals by generating new business through marketing activities, promotions, telemarketing and targeted customer initiatives
• Participates in events that demonstrate support for the community and increase business opportunities for the Bank
• Ensure all marketing endeavours, activities and initiatives adhere to appropriate policies and procedures

3 - Risk & Compliance Focus
• Ensure deal quality is a premium by reviewing and completing product applications with the customer timeously and accurately utilising all the necessary Bank tools and training to mitigate risk (Biometrics & Fraudulent Indicator Identification)
• Comply with all policies/procedures related to all customer interactions and engagements
• Ensure compliance with all regulatory requirements and the Banks compliance policies related to these requirements
• Ensure the reporting of certain incidents and instances required in terms of regulatory requirements(AML)
• Ensure the reporting of all fraudulent behaviour incidents and fraudulent indicator instances via the correct fraud and dishonesty reporting channels
• Ensure effective execution of a “zero defect” prerogative in terms of the Deal Quality Error Rate
• Ensure effective execution of a “zero defect” prerogative in terms of the Capturing of Income & Expenses Error Rate
• Ensure compliance with FAIS journey inclusive of RE qualification parameters and guidelines as set by the Bank(Own)

4 - Customer Service
• Ensure compliance with the Banks Customer Service Standard and relevant legislation
• Ensure compliance with TCF principles
• Ensure accountability for your own behaviours while helping team members to enhance their ability to engage with the Banks customers
• Ensure you satisfy all the Banks customer’s financial needs and help them succeed financially
• Ensure accountability for application quality and turnaround times, query resolutions and solution creation for the Banks Customers

5 - Training & Development
• Responsible for ensuring you receive on-going sales/service development training for deficiencies as highlighted in your developmental/coaching plans
• Responsible for participation in and successful completion of all product and services training and developmental initiatives that have a bearing on your on-going value proposition to the Banks customers
• Responsible for 100% participation in and successful completion of risk and compliance training initiatives that have a bearing on your on-going value proposition to the Banks customers and additional regulatory, statutory and compliance obligations of the Bank

6 - Operational Activities
• Responsible for ensuring compliance with all security and safety procedures within the branch including opening and closing procedures, camera surveillance where appropriate. Branch security, robbery, fire drill procedures and health and safety procedures and SOP’s.
• Perform other admin related duties as may be required by Management and Leadership structures of African Bank.

You applied for this position on .
 
13-Jun-2024 20-Jun-2024 Print
Permanent position in the Skilled Technical / Specialist sector/job category.

1 - Sales Focus- Achieve customer growth, revenue and collections targets as defined by the bank
• Meet and exceed individual activity metrics for all product lines
• Meet, exceed and effectively execute on all Sales & Customer targets as set by the Bank
• Effectively execute the Banks sales strategy in respect of Product & Value Added Services(Up Selling, Cross Selling & Capital Take Up)
• Outbound calling to target both existing and prospective customers
• Convert all sales opportunities received through inbound customer requests, outbound calling, lead generation initiatives and customer queries
• Establish, develop and maintain business relationships with existing and prospective customers to generate new business
• Participates in cross selling bank products.
• Maintain detailed tracking of pipeline management and of prospect data and activities
• Set up in person visits, appointments and presentations, following up telephonically where necessary
• Conduct a professional financial needs analysis to make a needs based analysis that may lead to a sale
• Scheduling customer feedback for obtaining documents and progress updates
• Adhere to Supervision requirements set out by Line Manager for all financial products
• May prepare weekly, monthly and quarterly reporting and present results to management
• Ensure effective Cash Management as and when required with approved authorization
• Ensure effective CAM Management as and when required with approved authorization
• Ensure effective management of Credit Card Administration & Fulfilment as and when required with approved authorization
• Ensure accountability for your own results

2 - Marketing Focus
• Keep abreast of products and services, competitive activities, advertising and promotional trends in and around your branch
• Identifying referral opportunities in and around the branch
• Assists the branch in meeting goals by generating new business through marketing activities, promotions, telemarketing and targeted customer initiatives
• Participates in events that demonstrate support for the community and increase business opportunities for the Bank
• Ensure all marketing endeavours, activities and initiatives adhere to appropriate policies and procedures

3 - Risk & Compliance Focus
• Ensure deal quality is a premium by reviewing and completing product applications with the customer timeously and accurately utilising all the necessary Bank tools and training to mitigate risk (Biometrics & Fraudulent Indicator Identification)
• Comply with all policies/procedures related to all customer interactions and engagements
• Ensure compliance with all regulatory requirements and the Banks compliance policies related to these requirements
• Ensure the reporting of certain incidents and instances required in terms of regulatory requirements(AML)
• Ensure the reporting of all fraudulent behaviour incidents and fraudulent indicator instances via the correct fraud and dishonesty reporting channels
• Ensure effective execution of a “zero defect” prerogative in terms of the Deal Quality Error Rate
• Ensure effective execution of a “zero defect” prerogative in terms of the Capturing of Income & Expenses Error Rate
• Ensure compliance with FAIS journey inclusive of RE qualification parameters and guidelines as set by the Bank(Own)

4 - Customer Service
• Ensure compliance with the Banks Customer Service Standard and relevant legislation
• Ensure compliance with TCF principles
• Ensure accountability for your own behaviours while helping team members to enhance their ability to engage with the Banks customers
• Ensure you satisfy all the Banks customer’s financial needs and help them succeed financially
• Ensure accountability for application quality and turnaround times, query resolutions and solution creation for the Banks Customers

5 - Training & Development
• Responsible for ensuring you receive on-going sales/service development training for deficiencies as highlighted in your developmental/coaching plans
• Responsible for participation in and successful completion of all product and services training and developmental initiatives that have a bearing on your on-going value proposition to the Banks customers
• Responsible for 100% participation in and successful completion of risk and compliance training initiatives that have a bearing on your on-going value proposition to the Banks customers and additional regulatory, statutory and compliance obligations of the Bank

6 - Operational Activities
• Responsible for ensuring compliance with all security and safety procedures within the branch including opening and closing procedures, camera surveillance where appropriate. Branch security, robbery, fire drill procedures and health and safety procedures and SOP’s.
• Perform other admin related duties as may be required by Management and Leadership structures of African Bank.

You applied for this position on .