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29-May-2025 |
10-Jun-2025 |
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| Permanent position in the Professionals sector/job category. |
1 - Key Tasks (Inputs)
1. Develop and implement appropriate strategies for social media
2. Manage all online social customer queries to ensure resolution and a positive customer experience
3. Oversee and contribute to the creation of content editorial calendars to manage content and plan marketing campaigns
4. Interface directly with the respective heads to strategically enhance the brand, content and sales initiatives
5. Oversee the management of projects/campaigns to completion and ensure that they are in compliance with the specific requirements, the African Bank corporate identity and budget supplied and agreed upon
6. Act as a liaison with all department heads and supplier/agencies to coordinate and manage the flow of information as it relates to implementing the campaigns/projects
7. Manage timelines with graphics, content, legal, traffic and other areas, as well as, with the customer to maintain scheduled deadlines
2 - Key Roles and Responsibilities (Outputs)
1. To supply reporting to the Executive team on a monthly basis regarding interactive uptake, ROI, overview of social media activities
2. Increase the brand’s online presence
3. Identify and improve organisational development that would improve African Bank’s social media presence (i.e. employee training, regular reviews, etc.)
4. Analyse campaigns and translate data into recommendations and plans for revising social media, content marketing and social advertising campaigns.
5. Effect proper timelines in order to meet service delivery requirements
6. Provide effective feedback regarding online solutions
7. Improve cost effective and adequate solutions regarding social media
8. Manage workflow and suppliers/agencies
9. Provide an online service in accordance with country legislation
3 - Team member/s
1. Create an environment for work satisfaction and content team members
2. Create career development plans for your team
3. Ensure that all people in your team have a Job Description, KRAs; Development Plan
4 - Reporting
1. Daily, weekly and monthly reporting on all activities in the department
5 - Customer (internal and external)
1. Create and maintain productive relationships with internal and external customers by providing advice and assistance
2. Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company polices legislation and regulations
3. Keep the customer informed about progress through written communication, telephone communications and/or face to face meetings
4. Build a positive image by exceeding customer expectations at all times
5. Treat internal and external customers fairly at all times |
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16-May-2025 |
30-Jun-2025 |
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| Permanent position in the Senior Management sector/job category. |
Treating Customers Fairly and Compliance
Create and maintain productive relationships with internal and external clients by providing advice and assistance.
Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company policies, legislation and regulations.
Keep the client informed about progress through written communication, telephone communications, and/or face-to-face meetings.
Build a positive image by exceeding client expectations at all times.
Treat internal and external customers fairly at all times.
Management of Resources
Manage and develop subordinate(s): Performance management in terms of contracting, reviews and poor performers, Training and development, Employee relations.
Manage people efficiencies through leave management, headcount budget, fixed term contracts, staff movements, secondments, staff utilization.
Take appropriate disciplinary measures as required.
Facilitate induction of new staff within one month of joining the organization
Consumer High Net Worth and Business & Commercial Clients
Credit Bureau Data Submission, Extracts and Reporting;
External Data Integration for Scored Lending by analysing, prioritising and co-ordinating the implementation of external Data Requirements;
Serve as the business lead/SME in terms of Credit Bureau Reporting and Integration for Scored
Lending by analysing and prioritising Bureau Requirements.
Product Management responsibilities including keeping a prioritised backlog of tasks and making decisions concerning the solution on a feature team level, constantly aligning with the Product Manager on a Programme/Epic level;
Stakeholder Management - provide services to Heads of Credit, Credit Managers, Senior Analysts by analysing external data requirements, determining rules for scored lending and strategies as input to the decision engine;
Working closely with IT stakeholders to ensure delivery within timelines;
Vendor Management - Various Credit Bureaus, third party data providers, software suppliers – receive information related to external data and systems;
To source and transform data into information as input into effective credit portfolio insights across multiple products/segments for the credit lifecycle for scored lending (e.g., originations, account management, collections)
To automate relevant production reports to improve the reporting, data extraction and information preparation processes.
MINIMUM EDUCATION
A degree in business commerce or risk management will also be considered or any degree with a statistical focus e.g. BSc.
SQL/SAS/Qlik proficiency is essential.
MINIMUM EXPERIENCE
Years: 3-4 years
Experience in credit data analytics within a personal and business banking environment with specific focus on the credit life cycle.
Experience in (preferably credit) data exploitation and business intelligence development and implementation.
Experience in developing and implementing scored lending strategies
Experience in the extraction, transformation and visualisation of data using bank approved toolsets e.g. SAS / SQL / Python / Qliksense.
MINIMUM EDUCATION
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04-Jun-2025 |
11-Jun-2025 |
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| Permanent position in the Middle Management sector/job category. |
1 - Procurement and Contract Lifecycle Management
1. Facilitation of tender processes which includes working with the respective business units to determine the requirements (scope of work), sourcing of prospective suppliers, supplier briefing, analysis of submissions and recommendations, issuing of award and rejection letters and contracting.
2. Lead contractual negotiations and assist with drafting/reviewing and execution of contracts;
3. Ensures that contracts specify the outcomes required, together with clear criteria relating to costs, quality assurance, and service standards;
4. Collaborate with the Legal team and provide input in the negotiation of overarching legal agreements;
5. Ensure that the terms of contractual agreements are written in language that is legally binding and in accordance with the requirements from business;
6. Analyse price proposals, financial reports, and other data to determine reasonableness of prices and ensure that pricing is within allowable cost budget;
7. Ensure that agreements are signed by the respective parties and in line with DOA,
8. Serve as the main liaison for all contracting activities with internal and external stakeholders;
9. Conduct commodity value spend analysis to identify contract opportunities;
10. Stay up to date on industry trends and new products to determine appropriate pricing, cost saving and cash conservation opportunities;
11. Assist with drafting or updating of new or existing contract templates.
12. Responsible for the proactive management of contract lifecycle milestones for a portfolio of contracts i.e. investigate the need for contract extensions and terminate contractual relationships upon completion if required;
13. Evaluates or monitors contract performance to determine necessity for amendments or extensions of contracts, and compliance to contractual obligations;
14. Investigate contract breaches and ensure that the respective remedies are carried out;
15. Assist in standardising, simplifying and speeding-up functional processes thus eliminating duplication;
16. Provide licensing recommendations to reduce spend and ensure compliance;
17. Ensure that all projects and contract related tasks are delivered within the agreed timelines;
18. Assumes responsibilities for additional projects, tasks as assigned by the Manager and shows professionalism in all aspects of work when to requested carry out other reasonable duties and responsibilities not specifically mentioned in the job description during the course and scope of employment;
19. Assist with drafting of supplier letters/communication such as termination letters, tender documents etc.
20. Conduct regular gap analysis on allocated portfolio with respect to contractual artefacts and procurement policy requirements.
2 - Stakeholder engagement and satisfaction
1. Create and maintain productive relationships with upper management as well as internal and external stakeholders;
2. Provide expert advice to key stakeholders on all procurement and contract related activities (including contract best practice and procurement policy requirements),
3. Develop and implement strategies to meet business needs, enhance stakeholder engagement, and challenge and motivate providers to optimise service outcomes;
4. Demonstrate continuous effort to decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service both internally and externally;
5. Keep internal and external stakeholders regularly updated on progress through written communication, telephone communications, and/or face-to-face meetings where required;
3 - Supplier Monitoring
1. Ensure that supplier reports are received by the agreed date and circulated to the respective business units;
2. Validation of Supplier stats against internal data;
3. Analyse the data available to determine the levels of service achieved and identify SLA breaches;
4. Where SLA breaches are identified, determine if penalties are due and instigate actions were required to rectify poor performance;
5. Conduct regular internal and external service review meetings to actively monitor progress against issues and ensure that the agreed level of service is maintained;
6. Ensure that all internal and external supplier meetings are minuted and shared with the respective stakeholders;
7. Finalisation of outstanding items arising from meetings (issues, Service level credits etc.)
8. Analyse performance metrics and make recommendations to assist in improving service outcomes.
4 - Data Storage and Reporting
1. Storage of all tender related documentation;
2. Maintain a detailed contract register for all material supplier contracts and other contracts as agreed with management from time to time. Ensure that the integrity and quality of data is relevant and of the required standard;
3. Ensure that all contractual artefacts, minutes, supplier reports and statistics, compliance certificates etc. are uploaded onto the document repository;
4. Prepare weekly reports on all contractual, supplier management and procurement activities;
5. Active reporting on non- adherence to policy and process (internal and external);
6. Preparation of adhoc reports as required by Management from time to time;
7. Develop preferred supplier lists (including professional services) and ensure the list is updated at all times and relevant agreements are kept valid through the use of the supplier;
8. Ensure that the License Register is regularly maintained;
9. Assist with Conflict of interest and supplier risk reports.
10. Assist with monthly Exco reporting.
5 - Risk and Compliance
1. Research regulations to guarantee that contracts are updated and in compliance with laws;
2. Ensure contracts are compliant with the respective African Bank policies;
3. Monitor compliance with the Procurement Policy and ensure that the necessary dispensation is obtained where procurement policy requirements are not met;
4. Assist with maintaining a risk register for the GSSR team;
5. Custodians of Policies pertaining to Procurement, Petty Cash, Travel and sustenance, Conflict of interest and Pool Cars and annual review of the respective policies;
6. Conduct annual or more frequent assessments and reviews of the entire Supplier Management (contracting and monitoring) processes;
7. Provide support on all audits (internal and external);
8. Manage annual outsourcing return to the SARB.
7. Assist with reviews of conflict of interest disclosures and monitoring;
8. Assist with analysis and monitoring of Supplier Risks.
6 - Treating Customers Fairly and Compliance
1. Create and maintain productive relationships with internal and external clients by providing advice and assistance
2. Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company policies, legislation and regulations
3. Keep the client informed about progress through written communication, telephone communications, and/or face-to-face meetings
4. Build a positive image by exceeding client expectations at all times
5. Treat internal and external customers fairly at all times
7 - People Management
1. Assist the Manager with training new and existing staff;
2. Regular engagements with the team to drive a culture of teamwork and collaboration;
3. Assist with ongoing learning and development of staff to drive high performance;
4. In the absence of the Manager and Assistant Manager or where required, assist with assigning tasks to employees to keep business running smoothly;
5. Where requested, oversee tasks/projects allocated to team members. |
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03-Jun-2025 |
09-Jun-2025 |
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| Permanent position in the Middle Management sector/job category. |
MINIMUM EDUCATION
3-year degree with a specialty in Maths or Statistics
PREFERRED QUALIFICATIONS
Postgraduate qualification in a quantitative discipline/Global Remuneration Practitioner (GRP)
MINIMUM EXPERIENCE
3 year’s experience in an HC role with at least 2 years’ experience in a reward analytics role
CRITICAL COMPETENCIES
Microsoft Office - (Advanced)
African Bank Human Capital policies and practices -(Advanced)
Business writing skills -(Intermediate)
Relevant regulatory knowledge - (intermediate)
African Bank policies and procedures -(Intermediate)
African Bank vision and strategy -(Intermediate)
African Bank culture -(Intermediate)
Business unit specific operational knowledge -(Intermediate)
Business principles - (Intermediate)
Business terms and definitions - (Intermediate)
Governance, Risk and Controls - (Intermediate)
Administrative procedures and systems (e.g., managing files and records) - (Advanced)
Data analysis -(Advanced)
Relevant software and systems knowledge -(Advanced)
Banking knowledge - (Basic)
Banking procedures - (Basic)
ADDITIONAL COMPETENCIES
Working with a group to identify alternative solutions to a problem.
Completing various administrative duties (e.g., answering phones, making copies, filing)
Managing conflict situations
Sharing information in different ways to increase stakeholders understanding.
Comparing two or more sets of information
Communicating internally
Tracking cost against a budget
Capturing data
Checking accuracy of reports and records
Drafting reports
Building and maintaining effective relationships with internal and external stakeholders
Managing customer expectations
Interacting with diverse people
Working in a fast-paced environment
Working in a team
Working with spread sheets
Working with systems and databases
BEHAVIOURAL ATTRIBUTES
Decision Making
Applied Learning
Managing Work (includes Time Management)
Technical/Professional Knowledge
Customer Focus
Stress Tolerance
SPECIAL REQUIREMENTS
Must have own transport
KEY RESULTS AREA
Manage Stakeholder relationships
Provide thought leadership on remuneration and benefits issues by keeping abreast of developing practice trends and integrating this into an integrated service delivery approach.
Enhance credibility and trust and enable the implementation of remuneration solutions by partnering with Line HR and by providing education and guidance.
Understand and deliver on client business needs by engaging with internal stakeholders and vendors.
Build professional relationships through stakeholder engagement and managing their expectations.
Network with industry counterparts through engagement at forums, workshops, and user groups.
Establish industry best practices by obtaining comparative data from the remuneration market through research and identifying market trends.
Understand how service providers can add value to African Bank by building collaborative relationships.
Build Total reward management brand among clients through relationship building and expert delivery.
Manage remuneration processes and systems
Provide thought leadership on remuneration issues by keeping abreast of developing practice trends and integrating this into an integrated service delivery approach.
Enhance credibility and trust and enable the implementation of remuneration solutions by partnering with Line HR and by providing education and guidance.
Understand and deliver on client business needs by engaging with internal stakeholders and vendors.
Build professional relationships through stakeholder engagement and managing their expectations.
Network with industry counterparts through engagement at forums, workshops, and user groups.
Establish industry best practices by obtaining comparative data from the remuneration market through research and identifying market trends.
Understand how service providers can add value to African Bank by building collaborative relationships.
Build Total Reward Management brand among clients through relationship building and expert delivery.
Improved processes and culture
Contribute to a culture conducive to the achievement of transformation goals by participating in African Bank Culture building initiatives (e.g. Barrett Surveys).
Support corporate citizen activities by participating in Contribute to a culture conducive to the achievement of transformation goals by participating in African Bank Culture building initiatives (e.g. Surveys).
Support corporate citizen activities by participating in African Bank’s corporate citizen initiatives.
Achieve business strategy (e.g. Social responsibility, Strategy) by participating in and supporting corporate social responsibility initiatives.
Influence the improvement or enhancement of business processes and methodologies by researching and recommending improvement initiatives and effective ways to operate and add value to African Bank corporate citizen initiatives.
Achieve business strategy (e.g. Social responsibility Strategy) by participating in and supporting corporate social responsibility initiatives.
Influence the improvement or enhancement of business processes and methodologies by researching and recommending improvement initiatives and effective ways to operate and add value to African Bank.
Manage own career
Improve personal capability and stay abreast of developments in the field of expertise by identifying training courses and career progression for self through input and feedback from management.
Ensure personal growth and application of new competence in function and enable effectiveness in the performance of roles and responsibilities by completing all personal development plan activities within specified timeframes.
Ensure that relevant upskilling takes place, effective handover to the relevant responsible person, share knowledge of industry trends, and identified risks through formal and informal interactions with team and stakeholders.
Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) from stakeholders by highlighting benefits in support of the implementation of recommendations.
Acquire knowledge and share lessons learned with the team and stakeholders by participating in Reward Industry Forums.
Manage Business results
Ensure relevance and enable delivery against business objectives by providing input into the development and maintenance of relevant systems and processes.
Provide remuneration services in a cost-effective manner and within agreed timelines through effective planning and within risk parameters.
Give advice on remuneration and benefits processes by engaging with stakeholders. |
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04-Jun-2025 |
10-Jun-2025 |
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| Permanent position in the Middle Management sector/job category. |
1 - Manage the implementation of business systems requirements
Understand business requirements in order to identify required systems development or refinement
Research current as-is processes and formulate proposed to-be processes for preparation of proposal
Consult with key stakeholders to determine the viability and efficacy of the proposed changes and revise proposal accordingly
Advise IT department of possible change in order to prepare for prioritising and resources
Manage or conduct JAD sessions with stakeholders to understand the business needs (gap analysis) and propose possible solutions where necessary
Prepare specification documentation in respect of solutions to be submitted to executive for
approval prior to final sign off by stakeholders
Manage the development changes with IT (follow ups, report back etc.)
Assist with the definition and creation of test cases for use in testing of systems
Assist with the preparation of training material in respect of any new developments where necessary
2 - Management of system optimisation
Manage the continual review of key system performance indicators through the creation and analysis of applicable reports
Identify issues or areas of sub optimal performance
Formulate recommended solutions and submit to Executive for approval and actioning
Manage the resolution of queries from various clients (staff, branch, regional managers, IT help desk, clients)
3 - Management of User testing
Manage and final sign off on all user testing
IT Test system
Facilitate IT testing of the systems according to specifications
Advise any concerns identified to the IT testing team for further development
Sign off IT testing in order for the changes to go into User Acceptance Testing
User Testing
User acceptance testing
Sign off final UAT prior to live implementation
Post implementation testing
Test live system to ensure required specifications have been effected
Sign off development on live system
4 - Customer
Create and maintain productive relationships with internal and external clients by providing advice and assistance.
Create understanding of the ‘real’ versus ‘perceived’ need through, experience and expertise while complying with company policies, legislation and regulations.
Keep the client informed about progress through written communication, telephone communications and/or face to face meetings
Build a positive image by exceeding client expectations at all times
Treat internal and external customers fairly at all times |
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