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23-Jul-2025 |
26-Jul-2025 |
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| Permanent position in the Clerks sector/job category. |
8 - Key Result Area
1. Conduct a need analysis to identify the needs of the customers
when issuing new business or giving product advice;
? Carrying out accurate affordability assessments on client’s
applications
? Engage and manage relevant stakeholders (internal and external)
2. ? Identify opportunities for cross selling and know the products to
sell;
? Proactive use of customer data (within own customer base) to
identify opportunities
? Engage the customers through education and awareness
? Ensure that leads are logged correctly to explore cross selling
opportunities;
3. ? Proactively build customer relationships, earn trust in order to get
referral business and retain customer loyalty;
? Ensure accurate capture, updates or amends of customer
information;
? Conduct customer education and awareness sessions
? Follow-up and ensure customer feedback
? Source new leads though external contact and other channels to
increase the customer base.
4.? Handle administration related queries relating to transaction
processing, credit functions, sales functions and service
functions.
? To assist customers with ANY banking related queries.
? To protect Ubank brand by serving customers effectively and
efficiently.
? Processing, verifying and disbursement of credit and non-credit
products.
? To ensure customer satisfaction and retention.
5. ? Develop an individual sales plan
? Action daily targets
? Monitor targets
? Study daily performance reports across the business.
6. ? Provide factual information to client on products.
? Provide thorough explanation of the terms and conditions of the
product agreement to the customer according to prescribed
7. ? To handle cash and manage float.
? Accurately perform teller transaction
? To balance cash and transactions at the end of each day
8. ? Identification and Verification of customers for teller transections
? Reporting suspicious transactions
? Disclose if qualified or working under supervision
? Perform FICA by Identifying and verifying customer when
maintaining or opening a new account
? Accurately update customer’s info
? Risk assessment
? Documents management process
9 - Key Responsibilities
• Connect with our customers by living up to our brand "Audacity to believe"
• Balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking and repatriation of cash
• Dispense and receive physical cash
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs
• Always conduct themselves in an ethical manner
• Adhere to the TCF (Treating Customer fairly) principles in all that you do
• Identify and sell/cross sell products aligned to customer needs
• Maximise channel optimisation opportunities identified aligned to customer needs
• Ensure activities support cost containment and reduction
• Optimise every customer interaction to migrate or convert customer to Digital channels and or encourage use of digital platforms
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience
• Demonstrate behaviour in support of the organisational values
• Takes accountability for own performance, personal and career development
• Contribute to the overall effectiveness and success of the team
• Maintain an ability to adapt to ever changing business and customer needs. |
| You applied for this position on . |
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23-Jul-2025 |
26-Jul-2025 |
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| Permanent position in the Clerks sector/job category. |
1 - Sales Focus- Achieve customer growth, revenue and collections targets as defined by the bank
• Meet and exceed individual activity metrics for all product lines
• Meet, exceed and effectively execute on all Sales & Customer targets as set by the Bank
• Effectively execute the Banks sales strategy in respect of Product & Value Added Services(Up Selling, Cross Selling & Capital Take Up)
• Outbound calling to target both existing and prospective customers
• Convert all sales opportunities received through inbound customer requests, outbound calling, lead generation initiatives and customer queries
• Establish, develop and maintain business relationships with existing and prospective customers to generate new business
• Participates in cross selling bank products.
• Maintain detailed tracking of pipeline management and of prospect data and activities
• Set up in person visits, appointments and presentations, following up telephonically where necessary
• Conduct a professional financial needs analysis to make a needs based analysis that may lead to a sale
• Scheduling customer feedback for obtaining documents and progress updates
• Adhere to Supervision requirements set out by Line Manager for all financial products
• May prepare weekly, monthly and quarterly reporting and present results to management
• Ensure effective Cash Management as and when required with approved authorization
• Ensure effective CAM Management as and when required with approved authorization
• Ensure effective management of Credit Card Administration & Fulfilment as and when required with approved authorization
• Ensure accountability for your own results
2 - Marketing Focus
• Keep abreast of products and services, competitive activities, advertising and promotional trends in and around your branch
• Identifying referral opportunities in and around the branch
• Assists the branch in meeting goals by generating new business through marketing activities, promotions, telemarketing and targeted customer initiatives
• Participates in events that demonstrate support for the community and increase business opportunities for the Bank
• Ensure all marketing endeavours, activities and initiatives adhere to appropriate policies and procedures
3 - Risk & Compliance Focus
• Ensure deal quality is a premium by reviewing and completing product applications with the customer timeously and accurately utilising all the necessary Bank tools and training to mitigate risk (Biometrics & Fraudulent Indicator Identification)
• Comply with all policies/procedures related to all customer interactions and engagements
• Ensure compliance with all regulatory requirements and the Banks compliance policies related to these requirements
• Ensure the reporting of certain incidents and instances required in terms of regulatory requirements(AML)
• Ensure the reporting of all fraudulent behaviour incidents and fraudulent indicator instances via the correct fraud and dishonesty reporting channels
• Ensure effective execution of a “zero defect” prerogative in terms of the Deal Quality Error Rate
• Ensure effective execution of a “zero defect” prerogative in terms of the Capturing of Income & Expenses Error Rate
• Ensure compliance with FAIS journey inclusive of RE qualification parameters and guidelines as set by the Bank(Own)
4 - Customer Service
• Ensure compliance with the Banks Customer Service Standard and relevant legislation
• Ensure compliance with TCF principles
• Ensure accountability for your own behaviours while helping team members to enhance their ability to engage with the Banks customers
• Ensure you satisfy all the Banks customer’s financial needs and help them succeed financially
• Ensure accountability for application quality and turnaround times, query resolutions and solution creation for the Banks Customers
5 - Training & Development
• Responsible for ensuring you receive on-going sales/service development training for deficiencies as highlighted in your developmental/coaching plans
• Responsible for participation in and successful completion of all product and services training and developmental initiatives that have a bearing on your on-going value proposition to the Banks customers
• Responsible for 100% participation in and successful completion of risk and compliance training initiatives that have a bearing on your on-going value proposition to the Banks customers and additional regulatory, statutory and compliance obligations of the Bank
6 - Operational Activities
• Responsible for ensuring compliance with all security and safety procedures within the branch including opening and closing procedures, camera surveillance where appropriate. Branch security, robbery, fire drill procedures and health and safety procedures and SOP’s.
• Perform other admin related duties as may be required by Management and Leadership structures of African Bank. |
| You applied for this position on . |
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| |
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22-Jul-2025 |
26-Jul-2025 |
|
| Permanent position in the Clerks sector/job category. |
1 - Sales Focus- Achieve customer growth, revenue and collections targets as defined by the bank
• Meet and exceed individual activity metrics for all product lines
• Meet, exceed and effectively execute on all Sales & Customer targets as set by the Bank
• Effectively execute the Banks sales strategy in respect of Product & Value Added Services(Up Selling, Cross Selling & Capital Take Up)
• Outbound calling to target both existing and prospective customers
• Convert all sales opportunities received through inbound customer requests, outbound calling, lead generation initiatives and customer queries
• Establish, develop and maintain business relationships with existing and prospective customers to generate new business
• Participates in cross selling bank products.
• Maintain detailed tracking of pipeline management and of prospect data and activities
• Set up in person visits, appointments and presentations, following up telephonically where necessary
• Conduct a professional financial needs analysis to make a needs based analysis that may lead to a sale
• Scheduling customer feedback for obtaining documents and progress updates
• Adhere to Supervision requirements set out by Line Manager for all financial products
• May prepare weekly, monthly and quarterly reporting and present results to management
• Ensure effective Cash Management as and when required with approved authorization
• Ensure effective CAM Management as and when required with approved authorization
• Ensure effective management of Credit Card Administration & Fulfilment as and when required with approved authorization
• Ensure accountability for your own results
2 - Marketing Focus
• Keep abreast of products and services, competitive activities, advertising and promotional trends in and around your branch
• Identifying referral opportunities in and around the branch
• Assists the branch in meeting goals by generating new business through marketing activities, promotions, telemarketing and targeted customer initiatives
• Participates in events that demonstrate support for the community and increase business opportunities for the Bank
• Ensure all marketing endeavours, activities and initiatives adhere to appropriate policies and procedures
3 - Risk & Compliance Focus
• Ensure deal quality is a premium by reviewing and completing product applications with the customer timeously and accurately utilising all the necessary Bank tools and training to mitigate risk (Biometrics & Fraudulent Indicator Identification)
• Comply with all policies/procedures related to all customer interactions and engagements
• Ensure compliance with all regulatory requirements and the Banks compliance policies related to these requirements
• Ensure the reporting of certain incidents and instances required in terms of regulatory requirements(AML)
• Ensure the reporting of all fraudulent behaviour incidents and fraudulent indicator instances via the correct fraud and dishonesty reporting channels
• Ensure effective execution of a “zero defect” prerogative in terms of the Deal Quality Error Rate
• Ensure effective execution of a “zero defect” prerogative in terms of the Capturing of Income & Expenses Error Rate
• Ensure compliance with FAIS journey inclusive of RE qualification parameters and guidelines as set by the Bank(Own)
4 - Customer Service
• Ensure compliance with the Banks Customer Service Standard and relevant legislation
• Ensure compliance with TCF principles
• Ensure accountability for your own behaviours while helping team members to enhance their ability to engage with the Banks customers
• Ensure you satisfy all the Banks customer’s financial needs and help them succeed financially
• Ensure accountability for application quality and turnaround times, query resolutions and solution creation for the Banks Customers
5 - Training & Development
• Responsible for ensuring you receive on-going sales/service development training for deficiencies as highlighted in your developmental/coaching plans
• Responsible for participation in and successful completion of all product and services training and developmental initiatives that have a bearing on your on-going value proposition to the Banks customers
• Responsible for 100% participation in and successful completion of risk and compliance training initiatives that have a bearing on your on-going value proposition to the Banks customers and additional regulatory, statutory and compliance obligations of the Bank
6 - Operational Activities
• Responsible for ensuring compliance with all security and safety procedures within the branch including opening and closing procedures, camera surveillance where appropriate. Branch security, robbery, fire drill procedures and health and safety procedures and SOP’s.
• Perform other admin related duties as may be required by Management and Leadership structures of African Bank. |
| You applied for this position on . |
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24-Jul-2025 |
01-Aug-2025 |
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| Permanent position in the Professionals sector/job category. |
1 - External stakeholder management
South African Reserve Bank – Bank supervision department
a. Establish and strengthen confidence and trust in the African Bank regulatory reporting function
b. Establish and nurture an open and engaging relationship with the SARB bank supervision department
c. Monitor and track circulars, notices and practice notes issued by the SARB, as well as all other correspondence between the SARB and the industry in 1. general and African Bank specifically
External auditors
a. Monitor and track all correspondence regarding regulatory reporting between the external auditors and African Bank
b. Manage the preparation of all documents and information required in terms of audits of the regulatory reporting to ensure complete, timeous and accurate delivery thereof
JSE
a. Provision of all regulatory reports required in terms of the Basel accord, the King code of corporate governance or any other such regulation (e.g. quarterly pillar three regulatory reporting)
2 - Internal stakeholder management
Asset & Liability Committee (permanent, non-voting committee member)
a. Analysis and presentation of regulatory reports against the context of internal treasury reporting to the ALCO to identify and contextualize the variances between internal and external reporting.
b. Reporting of breaches of internal mandates and scales and external regulations to the ALCO
c. Tailoring of regulatory reporting inputs and processes to cater for assumptions made, strategies adopted and decisions made by the ALCO
d. Report back on engagement and correspondence with and from external regulatory reporting stakeholders (e.g. SARB, External Auditors, JSE)
Treasury function
a. Review of applicable regulatory reports with the respective functional treasury heads responsible for treasury operations, liquidity management, market risk management, capital management
b. Identification of variances and anomalies and resolution of resulting queries
c. Management of processes which engage the treasury function
d. Steerco member of the Sungard steerco (treasury operations and ALM system)
e. Executive sign off of applicable regulatory reports by the Group Treasurer
Credit function
a. Review of applicable regulatory reports with the respective functional credit heads responsible for credit risk assessment, impairment management, collection strategies
b. Identification of variances and anomalies and resolution of resulting queries
c. Management of processes which engage the credit function
d. Executive sign off of applicable regulatory reports by the Group Chief Credit Officer
Group Risk function
a. Review of applicable regulatory reports with the respective functional heads responsible for operational risk assessment, regulatory compliance
b. Identification of variances and anomalies and resolution of resulting queries
c. Executive sign off of applicable regulatory reports by the Group Chief Risk Officer
d. Functional engagement on monitoring and management of engagement and correspondence with the SARB
Internal audit and governance departments
a. Review of risks and compensative controls to ensure compliance with regulatory requirements and control objectives
b. Planning of reviews and audits
c. Resolution of breaches of internal mandates and scales and external regulations reported to the ALCO
Finance department
a. Review of applicable regulatory reports with the respective functional heads responsible for solvency assessment and regulatory compliance
b. Identification of variances and anomalies and resolution of resulting queries
c. Executive sign off of applicable regulatory reports by the Group Chief Finance Officer and the Group Chief Executive Officer
3 - Regulatory reporting
Recurring and ad-hoc regulatory reporting
a. Manage the preparation and review of all daily, monthly, quarterly, semi-annual, annual and ad hoc regulatory reporting to all internal and external stakeholders
b. Compile, maintain and validate a complete schedule of all required inputs to and outputs from the regulatory reporting process
c. Compile, maintain and validate a rolling timetable of all recurring regulatory reporting milestone dates and deadlines, cross referenced to the schedule of inputs to and outputs from the regulatory reporting process
d. Ensure adequate keeping of records, working papers and documentation to ensure that an audit trail supporting the regulatory reports is available
e. Deliver regulatory reports devoid of any qualifying matters or significant matters of emphasis upon completion of the audit of the regulatory reports
Analysis and interpretation of regulatory reports
a. Analyze and interpret the regulatory reports against forecasts, comparative historical regulatory reports and other internal management reporting to identify trends, variances and anomalies and to explain observations
b. Manage the preparation of regulatory reporting dashboards and other management reports on the regulatory reports.
c. Provide regulatory reporting input and sign off to dependent functions and activities, such as ICAAP, Balance Sheet Management
Inter-functional engagement
a. Manage relationships with functions providing input to the regulatory reporting process, as well as functions dependent on output from the regulatory reporting process to meet the applicable objectives and deadlines
b. Ensure and maintain an in-depth understanding within the regulatory reporting team of the function and the information provided by functional departments providing input into the regulatory reporting process
c. Ensure a comprehensive understanding of the application of information and data supplied within the regulatory reporting framework by the managers of the respective functional departments providing input into the regulatory reporting process
4 - Management of controls, processes and supporting systems
Maintenance and enhancement of control environment
a. Review of all direct regulatory reporting processes to identify risks and to implement, manage and monitor compensative controls
b. Review of upstream and downstream risks as applicable to inputs to and outputs from the regulatory reporting processes
c. Report risk events and control failures.
d. Ensure establishment of ownership for maintenance of direct and indirect control environment
e. Ensure establishment of ownership for remediation of risk events and control failures
f. Remediation of control and audit issues raised by internal or external audits
Integration, automation and maintenance of regulatory reporting platforms
a. Minimize the dependency on manual data inputs within the regulatory reporting processes
b. Drive the integration of the regulatory reporting processes with the reporting processes and systems in place within the treasury, credit, operational risk and finance departments
c. Maintain alignment of data definitions with the application of data within the regulatory reports
d. Continuously improve the effectiveness and efficiency of the processes supporting the regulatory reporting function through automation and alignment to source systems and functions
Managing system changes within the regulatory reporting environment
a. Management of Dix vendors and service providers
b. Coordinating management of change to regulatory reporting between the Dix vendors and service providers, the SARB IT department and the African Bank IT department.
5 - Management and development of staff
Management of staff
a. Perform all day to day management of staff functions (e.g. management of leave, performance measurement, performance management, etc…)
Staff development
a. Maintain a knowledge base that is abreast with the latest developments in regulatory developments within the RSA, as well as abroad
b. Facilitate training of regulatory reporting staff, as well as other related functional staff, to ensure a broad understanding of the basis and objectives of the regulatory reports |
| You applied for this position on . |
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24-Jul-2025 |
01-Aug-2025 |
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| Permanent position in the Professionals sector/job category. |
MINIMUM EDUCATION
Diploma Business Commerce
Relevant NQF6 qualification Relevant FAIS qualification
MINIMUM EXPERIENCE
3-4 years
Experience as an Account Analyst with exposure to lending principles, sales and client servicing. Experience in a back-office Account Support or Customer Service Support role to understand how to interact with the client as well as to process client queries and requests. Experience in Credit or Retail Credit Collections responsible to complete credit applications. Must have relevant intermediary experience in respect of FAIS
Data
1. Actions internal reports as per laid down procedure within specified timelines.
2. Establish, prioritise and co-ordinate own tasks and action plans to ensure that work is completed efficiently in a systematic manner, within accepted turnaround times in line with Credit and general compliance parameters.
3. Accurately complete all account opening documentation.
4. Identify opportunity and pipeline management on related business system and the capturing of call reports on related business system.
5. Capture accurate segment codes, ISIC codes and risk group linking within portfolio.
6. Updates and maintains client information (i.e. contact details) on related business system.
Risk, Regulatory, Prudential & Compliance
1. Complies with general banking and credit policies and procedures and all applicable legislative requirements (e.g., National Credit Act, Consumer Protection Act, etc.).
2. Adheres to all regulatory and compliance risk requirements and maintain information on Security and access control system (SACS) for the relevant business centre as per laid down procedure (if applicable).
3. Complies with laid down risk and regulatory requirements (i.e., FAIS, FICA, Market Conduct, Declarations, KYC and AML reviews etc.)
4. Actions all relevant exception reports to mitigate any potential risks
Financial Management
1. Supports the Relationship Manager with achieving financial budgets through optimal growth of balances, margin management and revenue streams.
2. Supports the Relationship Manager with achieving sales budgets as set by Business and ensuring the recovery of all revenue.
3. Manages and complete credit reviews timeously, regularisation of facilities letters and the regularisation of conditions of approval.
4. Interprets business and financial information to prepare and motivate quality credit applications in line with credit requirements.
5. Assists the Relationship Manager in preparing credit applications for appropriate credit / Business forums when applicable.
6. Originates all requests of a credit or collateral nature on behalf of the client, in consultation with the Relationship Manager.
7. Interacts with clients to obtain and analyse financial material, (i.e., debtors lists, management accounts, cash flow budgets), in terms of agreed covenants (as required for portfolio management).
8. Monitors daily excesses to ensure that client facilities are managed within the parameters set by Credit and reviews the credit limits (i.e. ensuring that limits are timeously renewed) (portfolio management).
9. Conducts annual client reviews (borrowing and non-borrowing) including pricing concessions, credit facilities and collateral.
Client
1. Provides support to the Relationship Manager in completing the client value chain analysis in line with the Ecosystem methodology.
2. Capture, update or amend client information and history notes accurately on all systems.
3. Serves as a point of contact for all clients within the portfolio.
4. Performs a liaison role between the client and all other internal support divisions of the Bank.
5. Provides clients with general account management and responsible for query and complaints management relating to the portfolio.
6. Provides clients with general account management and responsible for query and complaints management relating to the portfolio.
7. Ensure that all new service requests (queries and complaints) are logged correctly, as either a first contact resolution or non-first contact resolution as appropriate.
8. Proactively investigate and analyse client's portfolio data to identify sales opportunities in support of the overall sales strategy of the segment using the relevant tools.
9. Identify and action opportunities for cross- and up-sell, migration opportunities and sells products/services.
10. Partners with CST stakeholders Product Specialist etc. to identify and action opportunities.
11. Captures and process documentation accurately related to the sales fulfilment.
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| You applied for this position on . |
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25-Jul-2025 |
31-Jul-2025 |
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| Permanent position in the Skilled Technical / Specialist sector/job category. |
1 - Administration
• Gather required information and provide a business requirement document relating to the various requests.
• Gathers and interprets information relating to various projects, conducts basic research, collates information and sets it up in required formats;
• Obtaining quotes from suppliers, compares quotes, obtains authorisation.
• Prepare a project plan outlining the requirement and involvement of key players.
• Regular follow ups on projects in the Call Centre and report on progress.
• Makes appointments, sets up meetings (including logistics), takes minutes, distributes information and minutes, keeps records;
• Assists in meeting/events organisation, handling of invitations, finding venues, set up of function, sends out relevant information.
2 - Customer
• Create and maintain productive relationships with internal and clients by providing support
• Keep the client informed about progress through written communication, telephone communications and/or face to face meetings
• Build a positive image by exceeding client expectations at all times
• Treat internal l customers fairly and maintain a professional image at all times
3 - Document and information management
• Filing all incoming and outgoing documents into a manageable and retrievable system
• Retaining all records in a confidential system
• Submitting expense claims timeously based on vouchers etc. received from
• management and department
• Supply content for update to Collections Call Centre, Learning and Development and
• Senior Operational Mangers
4 - Office Management
• Order stationery when required
• Make sure that all office equipment is operational and notify the appropriate person timeously when something is not working.
• Keep an up to date list of contact numbers
• Ensure required policies and reports are monitored
• Assist in the maintaining of the central Library on all reports and projects in the department
• Capture and maintaining departmental information
• Assist with printing, binding and distributing of document |
| You applied for this position on . |
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25-Jul-2025 |
29-Jul-2025 |
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| Permanent position in the Clerks sector/job category. |
1 - Query and complaints: Response, handling and resolution
1. Resolve queries and complaints within agreed turnaround time (on line and back office) – telephonically / written
2. Log all queries on the current workflow system
3. Follow up and feedback to all clients, branches and third parties to keep them updated on a status of the query
4. Liaise with other departments and third parties on behalf of clients as per mandates or flags
5. Sign on, answer calls on telephony system within the defined parameters of the Call Centre (Talk times, wrap codes, abandoned rates, times on systems)
6. Respond to queries within the predefined turnaround times
2 - Administration
1. Allocate all write faxes and emails to different folders as well as incoming post
2. Distribute all the allocated faxes and emails to the relevant consultant or department
3. Keep record of all the write faxes received and capture on the daily stats
4. Confirmation of banking details telephonically or via email and update CS Workflow
5. Complete the register and deliver the post to relevant departments twice a day
3 - Quality
1. Accurately identify and update all the relevant queries and feedback to customer or third party
2. Feedback to customer and provide an alternative solution if unable to resolve the query - taking into consideration the customer and Bank’s interest
3. Update all customer relevant details on the system
4. Update notes on the system regarding the customer query and any other interaction with the customer. |
| You applied for this position on . |
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| |
|
|
22-Jul-2025 |
26-Jul-2025 |
|
| Permanent position in the Clerks sector/job category. |
1 - Sales Focus- Achieve customer growth, revenue and collections targets as defined by the bank
1. Meet and exceed individual activity metrics for all product lines
2. Meet, exceed and effectively execute on all Sales & Customer targets as set by the Bank
3. Effectively execute the Banks sales strategy in respect of Product & Value Added Services(Up Selling, Cross Selling & Capital Take Up)
4. Outbound calling to target both existing and prospective customers
5. Convert all sales opportunities received through inbound customer requests, outbound calling, lead generation initiatives and customer queries
6. Establish, develop and maintain business relationships with existing and prospective customers to generate new business
7. Participates in cross selling bank products.
8. Maintain detailed tracking of pipeline management and of prospect data and activities
9. Set up in person visits, appointments and presentations, following up telephonically where necessary
10. Conduct a professional financial needs analysis to make a needs based analysis that may lead to a sale
11. Scheduling customer feedback for obtaining documents and progress updates
12. Adhere to Supervision requirements set out by Line Manager for all financial products
13. May prepare weekly, monthly and quarterly reporting and present results to management
14. Ensure effective Cash Management as and when required with approved authorization.
15. Ensure effective CAM Management as and when required with approved authorization
16. Ensure effective management of Credit Card Administration & Fulfilment as and when required with approved authorization
17. Ensure accountability for your own results
2 - Marketing Focus
1. Keep abreast of products and services, competitive activities, advertising and promotional trends in and around your branch
2. Identifying referral opportunities in and around the branch
3. Assists the branch in meeting goals by generating new business through marketing activities, promotions, telemarketing and targeted customer initiatives
4. Participates in events that demonstrate support for the community and increase business opportunities for the Bank
5. Ensure all marketing endeavours, activities and initiatives adhere to appropriate policies and procedures
3 - Risk & Compliance Focus
1. Ensure deal quality is a premium by reviewing and completing product applications with the customer timeously and accurately utilising all the necessary Bank tools and training to mitigate risk (Biometrics & Fraudulent Indicator Identification)
2. Comply with all policies/procedures related to all customer interactions and engagements
3. Ensure compliance with all regulatory requirements and the Banks compliance policies related to these requirements
4. Ensure the reporting of certain incidents and instances required in terms of regulatory requirements(AML)
5. Ensure the reporting of all fraudulent behaviour incidents and fraudulent indicator instances via the correct fraud and dishonesty reporting channels
6. Ensure effective execution of a “zero defect” prerogative in terms of the Deal Quality Error Rate
7. Ensure effective execution of a “zero defect” prerogative in terms of the Capturing of Income & Expenses Error Rate
8. Ensure compliance with FAIS journey inclusive of RE qualification parameters and guidelines as set by the Bank(Own)
4 - Customer Service
1. Ensure compliance with the Banks Customer Service Standard and relevant legislation
2. Ensure compliance with TCF principles
3. Ensure accountability for your own behaviours while helping team members to enhance their ability to engage with the Banks customers
4. Ensure you satisfy all the Banks customer’s financial needs and help them succeed financially
5. Ensure accountability for application quality and turnaround times, query resolutions and solution creation for the Banks Customers
5 - Training & Development
1. Responsible for ensuring you receive on-going sales/service development training for deficiencies as highlighted in your developmental/coaching plans
2. Responsible for participation in and successful completion of all product and services training and developmental initiatives that have a bearing on your on-going value proposition to the Banks customers
3. Responsible for 100% participation in and successful completion of risk and compliance training initiatives that have a bearing on your on-going value proposition to the Banks customers and additional regulatory, statutory and compliance obligations of the Bank
6 - Operational Activities
1. Responsible for ensuring compliance with all security and safety procedures within the branch including opening and closing procedures, camera surveillance where appropriate. Branch security, robbery, fire drill procedures and health and safety procedures and SOP’s.
2. Perform other admin related duties as may be required by Management and Leadership structures of African Bank. |
| You applied for this position on . |
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24-Jul-2025 |
01-Aug-2025 |
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| Permanent position in the Senior Management sector/job category. |
MINIMUM EDUCATION
Honours Degree in Data Science / AI / Computer Science / Econometrics / Engineering / Statistics / Actuarial Science or similar or relevant professional certification.
PREFERRED MINIMUM EDUCATION
Masters in Data Science / Computer Science / Engineering / Statistics / Mathematics or similar.
MINIMUM EXPERIENCE
7 years’ experience in a Data Science / Analytics / Academic (eg. postgraduate) role.
PREFERRED MINIMUM EXPERIENCE
10 years’ experience in a Data Science / Analytics / Academic (eg. postgraduate) role.
CRITICAL COMPETENCIES
Able to collaborate with cross-functional teams and business stakeholders across the Enterprise to successfully deliver Data Science solutions.
Able to oversee multiple concurrent Data Science projects and effectively manage project resources.
Deep understanding of the Data Science domain within financial services with the ability to execute data science strategies and roadmaps.
Advanced analytics competency level demonstrated (including mathematical/statistical modelling).
Experience with the development and deployment of Data Science solutions on cloud platforms (eg. AWS, MS Azure).
Proficient with the usage of open-source Data Science technologies and platforms (including Python and SQL, Linux, Docker/Kubernetes etc.).
Presentation, communication and data visualisation skills (able to convey technical insights to both technical and non-technical stakeholders).
ADDITIONAL COMPETENCIES
Knowledge of Data Governance and Compliance principles.
Able to drive organisational change related to Data Science initiatives (change management).
Thorough understanding of software engineering best practices.
Able to guide a team of Data Scientists on technical matters as needed.
BEHAVIOURAL ATTRIBUTES
Attention to detail
Deadline driven
Organised
Team player
Curious
Creative
Innovative
Ability and willingness to learn and try new approaches
Enjoys solving difficult problems
KEY RESULTS AREA
Stakeholder Engagement and Expectation Management
Negotiates agreed deliverables and timelines to best meet business owner’s objectives.
Engages positively within data science team and with external stakeholders.
Keeps stakeholders informed of progress.
Seeks assistance to overcome obstacles as they may arise.
Ensure solutions developed can be practically implemented.
Being able to define road map for the respective areas.
Obtain stakeholder buy-in.
Leading a data science function.
Management of cost benefits of the function i.e. the use of consultants, recruitment, third parties.
Data wrangling and data preparation
Ensure data preparation of high quality for projects overseen.
Package data into correct format for further analysis or delivery.
Ensure data documentation is of a high quality.
Ensure adherence to best standards in respect to data quality.
Maximise value from new data sources.
Analysis, reporting, data visualisation and communicating results
Ensures high quality presentations appropriate for diverse audiences to make informed decisions.
Document process followed to determine findings from data retrieval to final outcomes.
Prepare presentation for feedback to Exco or identified stakeholders.
Communicate findings to relevant stakeholders in order to adopt recommendations.
Statistical Model building and Machine Learning model building
Oversees advanced modelling and advanced analytics for projects.
Develop and maintain an understanding of relevant business processes.
Review current processes for business opportunities by means of appropriate statistical models.
Prepare a project plan in terms of requirements for completion of model.
Develop a descriptive or predictive mathematical or statistical model making use of available statistical tools.
Communicate the model’s performance (verbal and written) to relevant stakeholders.
Prepare a presentation of results for presentation to Exco or identified stakeholders for final approval.
Document specifications and process of model roll out working with Strategy Manager and bureau for deployment.
Test and validate functionality of the implementation of the model in terms of requirements.
Review current modelling methodologies in respect to international best practices.
Model monitoring and refinement
Ensures good governance processes are established.
Ensure monitoring of models to determine predictive power is maintained on an ongoing basis.
Identify and recommend suitable solutions in writing with evidence of the identified problem.
Implement approved solution in terms of recommendation.
Change Management
Ensure appropriate specifications needed to implement change process or recommendation after obtaining necessary approval from relevant committee.
Oversee the changes to be done in consultation with Business Analysts.
Test and validate functionality of the implementation process.
Obtain final sign off on implementation.
Maintain complete documentation of any follow up changes.
Enable audit and validations to be performed.
Data ethics, governance and privacy
Understands legislation and comply with it, e.g. data privacy rules complied with.
Ethics to be considered at all stages of work.
Avoid unfair discrimination.
Leading teams
Will lead a large team of data scientists.
Ensure that the team stays abreast of market, technology, company, AI developments.
Mentoring and training.
Assist team members with new tasks in respect of unfamiliar aspects of the job.
Train team members in respect of technical aspects and business aspects of the job as well as for succession planning.
Thought leadership – inspires new ways of thinking and solving problems.
Brings out the best in colleagues, peers and subordinates.
Enables team to deliver on data science strategy.
Identify opportunities for data science to be used to solve business problems.
Challenging the norms.
Must be highly skilled at managing managers.
Creating a compelling vision for their function.
Research
Establish and embed best practices to the benefit of all peers and stakeholders.
Enhance existing models.
Alternative models, approaches and methodologies.
Find new data sources.
Find new ways of utilising and absorbing diverse data sources for business problems and to maximise value from data.
Keep abreast of market, technology, company, AI developments through conferences and self-learning.
Treating Customers Fairly and Compliance
Create and maintain productive relationships with internal and external clients by providing advice and assistance.
Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company policies, legislation and regulations.
Keep the client informed about progress through written communication, telephone communications, and/or face-to-face meetings.
Build a positive image by exceeding client expectations at all times.
Treat internal and external customers fairly at all times.
Management of Resources
Manage and develop subordinate(s): Performance management in terms of contracting, reviews and poor performers, training and development, employee relations.
Manage people efficiencies through leave management, headcount budget, fixed term contracts, staff movements, secondments, staff utilization.
Take appropriate disciplinary measures as required.
Facilitate induction of new staff within one month of joining the organizati |
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24-Jul-2025 |
01-Aug-2025 |
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| Permanent position in the Middle Management sector/job category. |
Delivering Monthly MIS Reports
- Translate business requirements into advanced MIS Reports
- Gathering information from the following sources:
- Running SQL queries over the data warehouse
- Extracting reports utilizing Cognos system (CUBE)
- Running 980 queries of the Exactus system
- Present the information in the Collections and Credit Committee’s packs
Special Projects
- Detailed analysis as and when required by senior management
Analysis
- Conduct high level business analysis as required by senior management / credit committee
- Identify trends and establish reasons for anomalies
- Recommend possible changes to systems, processes or collections in terms of findings using BI methodologies and tools
Ad Hoc Reports
- Extract information from Warehouse or Exactus as and when required
Customer
- Create and maintain productive relationships with internal and external clients by providing advice and assistance
- Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company polices legislation and regulations
- Keep the client informed about progress through written communication, telephone communications and/or face to face meetings
- Build a positive image by exceeding client expectations at all times
Treat internal and external customers fairly at all times |
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