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16-Apr-2025 |
30-Apr-2025 |
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| Permanent position in the Middle Management sector/job category. |
Production of standard daily, weekly and monthly MIS.
Ensure that all relevant MIS is produced, including but not limited to:
o New business reporting,
o Product reporting
o Channel reporting,
o Customer reporting
o Performance Reporting
o Productivity Reporting,
o Bureau Reporting
o Relevant exception reports,
o Executive Pack reporting
MIS delivery platform and management
Translate business requirements into advanced MIS Reports
Automation of Business users reporting needs, consulting with users, best practise solutions to optimize reporting, identify opportunities to utilise data and so drive optimisation of analytics, and forecasts
Utilize analytics tools (Power BI, Excel, and SQL) to provide actionable insights
Provision of data for ad hoc reporting and analysis projects.
Manage the provision of data for analysis of ad hoc investigations and provide solutions and recommendations to the business
Manage the relationship with the AB business unit heads and other staff.
Liaison with data teams in other areas of the business to ensure that data provided is accurate, complete and consistent with data in other areas.
Provide reporting into the regular (monthly and quarterly) forums in accordance with timelines and quality standards.
Customer
Create and maintain productive relationships with internal clients.
Keep the client informed about progress through written communication, telephone communications and/or face to face meetings
Build a positive image by exceeding client expectations at all times
Treat internal and external customers fairly at all times
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11-Apr-2025 |
30-Apr-2025 |
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| Permanent position in the Professionals sector/job category. |
1 - Product management
1. Understand the African Bank product landscape and how the credit product portfolio fits into that landscape.
2. Develop the credit product value proposition to drive business objectives
3. In conjunction with relevant stakeholders, determine the optimal pricing (profitability) for the AB credit product portfolio
4. Monitor the product portfolio performance as it relates to business objectives, particularly profitability and sales
Product Operations
1. Understand products impact on the system offering processes, front end processes, sales conversation and account management and ensure products are appropriately positioned.
2. Responsible for the end to end product offer process
3. Monitor ongoing operational product performance i.e. system, offers, sales, risk, staff perception to identify business challenges and opportunities and drive solutions to addresses/capitalise on them.
4. Ensure all the products comply with legislation and required changes to agreements and processes are obtained
5. Evaluate the law and new legislation and champion compliance in the product portfolio
6. Custodian for legal documentation received by customers (pre-agreements, information letters, terms and conditions etc.) for accuracy and adherence to AB language policy
7. Engage with various African Bank departments (Retail operations, Shared Services, Collections, Credit, Operational Risk, Compliance, Legal, Internal Audit) to ensure that the African Bank loans products and processes are correctly understood and address any concerns those departments may have.
2 - Monitor and research key Product drivers
1. Monitor and analyse current trends in the market to identify areas of risk and opportunity.
2. Perform competitor products analysis
3. Drive customer needs analysis initiatives
4. Formulate insight and analysis into new products and enhancements to existing products based on data, system, customer knowledge experience and business objectives.
5. Research the need for the product and the scope of the market to establish product goals
6. Formulate hypothesis to enhance current products or launch new products
7. Formulate proposals and obtain sign off for new product concepts and changes from relevant forums
3 - Manage the Product change process
1. Engage with key stakeholders during product design to ensure overall business requirements are met
2. Facilitate the specification process for IT implementation (BRD) through to sign-off
3. Facilitate the testing process and drive process to fix any problems, to ensure business requirements are correctly delivered
4. Verify and sign off successful implementation to move changes into production.
5. Work in conjunction with other AB departments and other stakeholders to implement new products and enhancements
6. Project manage the implementation new products and enhancements to existing products, through co-ordination of workstreams with all relevant departments
7. Facilitate and supply product content for all stakeholders in the change process e.g.:
a. Retail operations, shared services, collections
b. Customer management
c. Operational Risk
d. Compliance
8. Responsible for ensuring internal & external media are updated with relevant changes
9. Conduct post implementation evaluation of new product / enhancements and present at relevant
4 - Management of resources
1. Manage and develop subordinates
2. Performance management
3. Training and development
4. Employee relations
5. Manage people efficiencies through leave management
6. Take appropriate disciplinary measures where relevant
7. Select and apply most appropriate tools to achieve function delivery
5 - Customer
1. Create and maintain productive relationships with internal and external clients by providing advice and assistance
2. Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company polices legislation and regulations
3. Keep the client informed about progress through written communication, telephone communications and/or face to face meetings
4. Build a positive image by exceeding client expectations at all times
5. Treat internal and external customers fairly at all times |
| You applied for this position on . |
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15-Apr-2025 |
23-Apr-2025 |
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| Permanent position in the Professionals sector/job category. |
1 - Business intelligence and research
Keep abreast with latest strategy developments (content and application) globally through research, reading, conferences, studies etc
2. Provide business with new learning’s through discussion groups, executive discussions etc
3. Inform and influence collections direction and decisions
4. Monitor workflow and strategy changes on a champion-challenger basis, deliver points of view on key collections trends and provide these as inputs into the business strategic and operational planning processes. Identify positive and negative trends and exceptions pro-actively, provide possible solutions to Collections
2 - Data analysis and modelling
1. Carry out the following activities in consultation with direct manager/internal clients:
2. Develop and maintain the understanding of relevant business processes
3. Articulate identified strategic dilemma through asking the right questions to understand the real issues
4. Formulate hypothesis to drive analytical process
5. Gather and collect quantitative and qualitative data through various means (desktop research, interviews, focus groups, surveys, external consultants etc
6. Build analytical models to manipulate and analyse qualitative and quantitative data to accept or reject hypotheses
3 - Formulation and Strategy Presentation, Innovation, Test and Learn
1. Validate analytical findings through facilitating workshops, executive discussions, client discussions, external expertise etc
2. Refine analytical outputs and findings to address feedback from all sources during the validation process
3. Prepare a written report and /or presentation of findings for approval by direct manager prior to submission to client and/ or executive including
4. Strategic choices
5. Trade offs
6. Implications for how AB competes
7. Recommendations
8. Assess impact of strategy and recommendations through engaging with the relevant stakeholders
9. Assist operations with the implementation of change process or recommendation after approval and measure outcomes
10. Identify innovative ways of attaining desired collections results using existing channels. If channels are not adequate, develop innovative ways to circumvent the problem.
11. Develop innovative ways to reduce costs, and improve on collections targets.
4 - Client Relationship Management
Create and maintain productive relationships with internal clients through providing advice and conducting client visits
2. Facilitate that clients understand the ‘real’ versus ‘perceived’ need through the application of strategic thought leadership, experience and expertise
3. Keep the client informed about progress on the real need through written communication, telephone communications and interpersonal meetings
4. Build a positive image of the strategy team through exceeding client expectations at all times
5. Manage relations with external clients / service providers, ensuring that the chosen strategies can be applied practically
5 - Customer
1. Create and maintain productive relationships with internal and external clients by providing advice and assistance
2. Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company polices legislation and regulations
3. Keep the client informed about progress through written communication, telephone communications and/or face to face meetings
4. Build a positive image by exceeding client expectations at all times
5. Treat internal and external customers fairly at all times |
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11-Apr-2025 |
25-Apr-2025 |
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| Permanent position in the Professionals sector/job category. |
Cost Allocation Framework Development & Implementation
Develop and implement a group-wide cost allocation methodology to fairly distribute direct and shared costs;
Define cost drivers and allocation models that align with IFRS, regulatory requirements, and internal management reporting.
Establish allocation rules for centralized functions (e.g., IT, Risk, Compliance, HR, Treasury, and Operations) to business segments.
Work closely with Business Units, FBP, and Finance Systems teams to ensure seamless allocation processing and reporting.
Ongoing Enhancement & Governance of Cost Allocations
Continuously review and refine allocation models to improve accuracy, efficiency, and fairness.
Establish a cost allocation governance framework, ensuring compliance with financial control policies and regulatory standards.
Conduct periodic benchmarking against industry best practices and recommend improvements.
Support the transition to more automated and AI-driven cost allocation solutions.
Financial Planning, Budgeting & Forecasting
Ensure cost allocations are accurately embedded in budgeting and forecasting processes.
Collaborate with FP&A teams to assess the impact of cost allocation changes on business unit profitability.
Provide insights into cost efficiency trends and identify opportunities for cost optimization.
Stakeholder Engagement & Reporting
Work with key stakeholders to ensure cost allocations align with strategic goals.
Prepare monthly, quarterly, and annual reports showing cost allocations and their impact on business unit profitability.
Develop and present executive-level dashboards and insights on cost allocation efficiency.
Engage with regulatory and external auditors to justify cost allocation methodologies.
Stakeholder Engagement & Reporting
Work with key stakeholders to ensure cost allocations align with strategic goals.
Prepare monthly, quarterly, and annual reports showing cost allocations and their impact on business unit profitability.
Develop and present executive-level dashboards and insights on cost allocation efficiency.
Engage with regulatory and external auditors to justify cost allocation methodologies.
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10-Apr-2025 |
08-May-2025 |
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| Permanent position in the Top Management sector/job category. |
KEY PERFORMANCE INPUTS / ACTIVITIES
Treating Customers Fairly and Compliance
Create and maintain productive relationships with internal and external clients by providing advice and assistance.
Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company policies, legislation and regulations.
Keep the client informed about progress through written communication, telephone communications, and/or face-to-face meetings.
Build a positive image by exceeding client expectations at all times.
Treat internal and external customers fairly at all times
Management of Resources
Manage and develop subordinate(s): Performance management in terms of contracting, reviews and poor performers, Training and development, Employee relations.
Manage people efficiencies through leave management, headcount budget, fixed term contracts, staff movements, secondments, staff utilization.
Take appropriate disciplinary measures as required.
Facilitate induction of new staff within one month of joining the organization
Financial Reporting and management of annual/quarterly budget process
Monthly management account preparation and submission
Review of Trial Balance and monthly Recons
Overseeing Internal Audit queries and requests
Addressing queries from Senior Executives and divisional heads on the monthly results
Preparation of Divisional Monthly Pack/CFO’s report and monthly dashboards
Completion of finance related information for Board packs
Managing the annual budgeting process
Key point of contact for all queries received
Interim and Yearend Reporting
Preparation/review of the Group’s annual financial statements in compliance with IFRS
Managing the year end audit process and being the key point of contact for the auditors
Addressing all finance/IFRS related queries arising from the external audit
Other
Management of the Finance function
Adhoc deliverables
MINIMUM EDUCATION
BCom Accounting, CA (SA)
MINIMUM EXPERIENCE
Minimum of 10 years experience across the Banking industry
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11-Apr-2025 |
25-Apr-2025 |
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| Permanent position in the Middle Management sector/job category. |
Governance and control
Assist in identifying, assessing and documenting the tax risks to which the group is exposed, separately addressing: Income tax; Value added tax; Dividend withholding tax; Interest withholding tax; Employees taxes; and Any other levy of tax to which the group may be exposed.
Assist in monitoring and reporting on tax risks identified on an ongoing basis.
Assist in maintaining up to date policy documents on deferred tax asset recovery and tax risk management.
Tax Legislation
Keep abreast of all relevant Tax Legislation
Assisting in providing tax training on a regular basis for employees.
Advise relevant stakeholders of amendments to legislation before promulgation
Review that relevant policies are in line with legislation
Assist in providing and documenting advise as required on tax related issues
Escalate contentious matters to functional and executive management for discussion and decisions
Income tax
Assist in the calculation on a monthly basis of the direct income tax due.
Assist in the maintenance of a record of the tax bases of all assets and liabilities, which reflects the permanent and temporary differences to the accounting base as reflected on the trial balance; reflects that basis of the differences; and reflects the controls applied and assurance obtained on the validation of the differences.
Assist in the calculation on a monthly basis of the deferred income tax due.
Ensure that the required entries are recorded and review the validation there off.
Perform a reconciliation between the standard rate of income tax and the effective tax rate reflected in the books of account and financial statements.
Maintain adequate records of the calculations to support management review thereof, as well as audit by internal audit, external audit and audit by SARS.
Compile and maintain all the relevant tax schedules (e.g. minor assets, repairs and maintenance, consulting, travel, provisions and accruals, prepayments, secretarial services, legal fees, fines and penalties etc).
Prepare reconciliations on a monthly basis of the tax accounts.
Prepare reconciliations for IT14SD monthly
Assist in the drafting of accounting policies for and disclosure of the direct tax charges and associated items in the financial reporting according to International Financial Reporting Standards (“IFRS”).
Assist in completing and submitting all income tax returns and supporting information (learnerships, donations, financial statements etc) as required to SARS.
Assist in reviewing the underlying bookkeeping processes, accounting policies and processing systems are aligned to support the tax calculations and tax reporting.
Advise on changes required to bookkeeping processes, accounting policies and processing systems and assist in implementing changes as required.
Value added tax
Assist in the maintenance of a master listing of all transaction codes as applied in the product and accounting systems specifying the VAT classification and treatment of each code: Ensure all anomalies identified have been investigated and resolved.
Assist in the calculation of the VAT due on a monthly basis: Perform analysis of VAT output recorded in Exactus by transaction type and calculate an effective VAT rate, Perform analysis on the VAT numbers to determine reasonableness.
i. Output reasonability
ii. Apportioned input reasonability
iii. Direct attribution input reasonability
iv. Capital input reasonability
v. VAT on bad debt written off and recovered calculation
vi. Investigate and resolve variances
Prepare reconciliations on a monthly basis of the VAT accounts
Analysis of exceptions within VAT processing and ensure root cause resolved. Ensure that the required entries are recorded and review the validation there off
Complete and submit the VAT return on a monthly basis and ensure payment is made or refund is received.
Maintain adequate records of the calculations to support management review thereof, as well as audit by internal audit, external audit and audit by SARS.
Assist with adhoc VAT projects and business support.
Assist in the calculation of the VAT apportionment rate and monitor it on an on-going basis.
Assist in drafting the accounting policies for and disclosure of the indirect tax charges and associated items in the financial reporting according to International Financial Reporting Standards (“IFRS”).
Engage with financial control and the relevant functions originating and processing transactions and entries to review and ensure that the underlying bookkeeping processes, accounting policies and processing systems are aligned to support the VAT calculations and VAT reporting;
Advise on changes required to bookkeeping processes, accounting policies and processing systems and assist in implementing changes as required.
Third Party Reporting
Assist in ensuring third party returns are submitted timeously by liaising with all the relevant stakeholders:
IT3S
IT3B
FATCA
CRS
EMP201
EMP501
\]Stakeholder management
Advise on tax considerations and provide support internally on queries raised and initiatives launched by
Executive management
Financial Control
Credit
IT
HR
Any other internal function
Maintain a healthy working relationship with the SARS representatives as assigned to respectively the African Bank group and Residual Debt Services Limited.
Maintain a healthy working relationship with external auditor and any other external parties that may be engaged. |
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15-Apr-2025 |
22-Apr-2025 |
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| Permanent position in the Clerks sector/job category. |
1 - Sales Focus- Achieve customer growth, revenue and collections targets as defined by the bank
• Meet and exceed individual activity metrics for all product lines
• Meet, exceed and effectively execute on all Sales & Customer targets as set by the Bank
• Effectively execute the Banks sales strategy in respect of Product & Value Added Services(Up Selling, Cross Selling & Capital Take Up)
• Outbound calling to target both existing and prospective customers
• Convert all sales opportunities received through inbound customer requests, outbound calling, lead generation initiatives and customer queries
• Establish, develop and maintain business relationships with existing and prospective customers to generate new business
• Participates in cross selling bank products.
• Maintain detailed tracking of pipeline management and of prospect data and activities
• Set up in person visits, appointments and presentations, following up telephonically where necessary
• Conduct a professional financial needs analysis to make a needs based analysis that may lead to a sale
• Scheduling customer feedback for obtaining documents and progress updates
• Adhere to Supervision requirements set out by Line Manager for all financial products
• May prepare weekly, monthly and quarterly reporting and present results to management
• Ensure effective Cash Management as and when required with approved authorization
• Ensure effective CAM Management as and when required with approved authorization
• Ensure effective management of Credit Card Administration & Fulfilment as and when required with approved authorization
• Ensure accountability for your own results
2 - Marketing Focus
• Keep abreast of products and services, competitive activities, advertising and promotional trends in and around your branch
• Identifying referral opportunities in and around the branch
• Assists the branch in meeting goals by generating new business through marketing activities, promotions, telemarketing and targeted customer initiatives
• Participates in events that demonstrate support for the community and increase business opportunities for the Bank
• Ensure all marketing endeavours, activities and initiatives adhere to appropriate policies and procedures
3 - Risk & Compliance Focus
• Ensure deal quality is a premium by reviewing and completing product applications with the customer timeously and accurately utilising all the necessary Bank tools and training to mitigate risk (Biometrics & Fraudulent Indicator Identification)
• Comply with all policies/procedures related to all customer interactions and engagements
• Ensure compliance with all regulatory requirements and the Banks compliance policies related to these requirements
• Ensure the reporting of certain incidents and instances required in terms of regulatory requirements(AML)
• Ensure the reporting of all fraudulent behaviour incidents and fraudulent indicator instances via the correct fraud and dishonesty reporting channels
• Ensure effective execution of a “zero defect” prerogative in terms of the Deal Quality Error Rate
• Ensure effective execution of a “zero defect” prerogative in terms of the Capturing of Income & Expenses Error Rate
• Ensure compliance with FAIS journey inclusive of RE qualification parameters and guidelines as set by the Bank(Own)
4 - Customer Service
• Ensure compliance with the Banks Customer Service Standard and relevant legislation
• Ensure compliance with TCF principles
• Ensure accountability for your own behaviours while helping team members to enhance their ability to engage with the Banks customers
• Ensure you satisfy all the Banks customer’s financial needs and help them succeed financially
• Ensure accountability for application quality and turnaround times, query resolutions and solution creation for the Banks Customers
5 - Training & Development
• Responsible for ensuring you receive on-going sales/service development training for deficiencies as highlighted in your developmental/coaching plans
• Responsible for participation in and successful completion of all product and services training and developmental initiatives that have a bearing on your on-going value proposition to the Banks customers
• Responsible for 100% participation in and successful completion of risk and compliance training initiatives that have a bearing on your on-going value proposition to the Banks customers and additional regulatory, statutory and compliance obligations of the Bank
6 - Operational Activities
• Responsible for ensuring compliance with all security and safety procedures within the branch including opening and closing procedures, camera surveillance where appropriate. Branch security, robbery, fire drill procedures and health and safety procedures and SOP’s.
• Perform other admin related duties as may be required by Management and Leadership structures of African Bank. |
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09-Apr-2025 |
25-Apr-2025 |
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| Permanent position in the Senior Management sector/job category. |
Treating customers fairly and compliance
Create and maintain productive relationships with internal and external clients by providing advice and assistance
Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company policies, legislation and regulations
Keep the client informed about progress through written communication, telephone communications, and/or face-to-face meetings
Build a positive image by exceeding client expectations at all times
Treat internal and external customers fairly at all times
Management of Resources
Manage and develop subordinate(s): Performance management in terms of contracting, reviews and poor performers, Training and development, Employee relations
Manage people efficiencies through leave management, headcount budget, fixed term contracts, staff movements, secondments, staff utilisation
Take appropriate disciplinary measures as required
Facilitate induction of new staff within one month of joining the organisation
Legal and Regulatory Compliance
Ensure the business complies with applicable South African insurance laws, including the Insurance Act, Financial Advisory and Intermediary Services (FAIS) Act, Financial Sector Regulation Act (FSRA), and other related legislation.
Monitor changes in local and international regulations that impact the insurance sector and assess the impact on the business operations.
Advise on compliance with the Consumer Protection Act, Data Protection (POPIA), and other relevant laws.
Governance Framework
Develop and implement governance frameworks for the bank’s insurance business
Support the development, implementation, and monitoring of governance frameworks that promote ethical conduct and ensure legal compliance
Assist with the preparation and review of governance policies, procedures and frameworks, ensuring alignment with corporate objectives and regulatory requirements
Risk Management
Conduct risk assessments and ensure alignment with enterprise risk management (ERM) policies.
Identify, assess, and mitigate legal and regulatory risks that may impact the business’s operations and reputation
Provide recommendations to senior management regarding risk mitigation strategies
Advisory
Provide legal guidance to the business, to ensure adherence to policies and procedures
Engage with senior management to provide insights on governance risks and controls
Contract Review and Legal Support
Assist in the drafting, review, and negotiation of contracts, ensuring that all legal requirements and compliance obligations are met
Provide legal advice regarding insurance product development, marketing, and customer-facing activities |
| You applied for this position on . |
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16-Apr-2025 |
25-Apr-2025 |
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| Permanent position in the Skilled Technical / Specialist sector/job category. |
1 - Sales Focus- Achieve customer growth, revenue and collections targets as defined by the bank
• Meet and exceed individual activity metrics for all product lines
• Meet, exceed and effectively execute on all Sales & Customer targets as set by the Bank
• Effectively execute the Banks sales strategy in respect of Product & Value Added Services(Up Selling, Cross Selling & Capital Take Up)
• Outbound calling to target both existing and prospective customers
• Convert all sales opportunities received through inbound customer requests, outbound calling, lead generation initiatives and customer queries
• Establish, develop and maintain business relationships with existing and prospective customers to generate new business
• Participates in cross selling bank products.
• Maintain detailed tracking of pipeline management and of prospect data and activities
• Set up in person visits, appointments and presentations, following up telephonically where necessary
• Conduct a professional financial needs analysis to make a needs based analysis that may lead to a sale
• Scheduling customer feedback for obtaining documents and progress updates
• Adhere to Supervision requirements set out by Line Manager for all financial products
• May prepare weekly, monthly and quarterly reporting and present results to management
• Ensure effective Cash Management as and when required with approved authorization
• Ensure effective CAM Management as and when required with approved authorization
• Ensure effective management of Credit Card Administration & Fulfilment as and when required with approved authorization
• Ensure accountability for your own results
2 - Marketing Focus
• Keep abreast of products and services, competitive activities, advertising and promotional trends in and around your branch
• Identifying referral opportunities in and around the branch
• Assists the branch in meeting goals by generating new business through marketing activities, promotions, telemarketing and targeted customer initiatives
• Participates in events that demonstrate support for the community and increase business opportunities for the Bank
• Ensure all marketing endeavours, activities and initiatives adhere to appropriate policies and procedures
3 - Risk & Compliance Focus
• Ensure deal quality is a premium by reviewing and completing product applications with the customer timeously and accurately utilising all the necessary Bank tools and training to mitigate risk (Biometrics & Fraudulent Indicator Identification)
• Comply with all policies/procedures related to all customer interactions and engagements
• Ensure compliance with all regulatory requirements and the Banks compliance policies related to these requirements
• Ensure the reporting of certain incidents and instances required in terms of regulatory requirements(AML)
• Ensure the reporting of all fraudulent behaviour incidents and fraudulent indicator instances via the correct fraud and dishonesty reporting channels
• Ensure effective execution of a “zero defect” prerogative in terms of the Deal Quality Error Rate
• Ensure effective execution of a “zero defect” prerogative in terms of the Capturing of Income & Expenses Error Rate
• Ensure compliance with FAIS journey inclusive of RE qualification parameters and guidelines as set by the Bank(Own)
4 - Customer Service
• Ensure compliance with the Banks Customer Service Standard and relevant legislation
• Ensure compliance with TCF principles
• Ensure accountability for your own behaviours while helping team members to enhance their ability to engage with the Banks customers
• Ensure you satisfy all the Banks customer’s financial needs and help them succeed financially
• Ensure accountability for application quality and turnaround times, query resolutions and solution creation for the Banks Customers
5 - Training & Development
• Responsible for ensuring you receive on-going sales/service development training for deficiencies as highlighted in your developmental/coaching plans
• Responsible for participation in and successful completion of all product and services training and developmental initiatives that have a bearing on your on-going value proposition to the Banks customers
• Responsible for 100% participation in and successful completion of risk and compliance training initiatives that have a bearing on your on-going value proposition to the Banks customers and additional regulatory, statutory and compliance obligations of the Bank
6 - Operational Activities
• Responsible for ensuring compliance with all security and safety procedures within the branch including opening and closing procedures, camera surveillance where appropriate. Branch security, robbery, fire drill procedures and health and safety procedures and SOP’s.
• Perform other admin related duties as may be required by Management and Leadership structures of African Bank. |
| You applied for this position on . |
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15-Apr-2025 |
22-Apr-2025 |
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| Permanent position in the Clerks sector/job category. |
1 - Sales Focus- Achieve customer growth, revenue and collections targets as defined by the bank
• Meet and exceed individual activity metrics for all product lines
• Meet, exceed and effectively execute on all Sales & Customer targets as set by the Bank
• Effectively execute the Banks sales strategy in respect of Product & Value Added Services(Up Selling, Cross Selling & Capital Take Up)
• Outbound calling to target both existing and prospective customers
• Convert all sales opportunities received through inbound customer requests, outbound calling, lead generation initiatives and customer queries
• Establish, develop and maintain business relationships with existing and prospective customers to generate new business
• Participates in cross selling bank products.
• Maintain detailed tracking of pipeline management and of prospect data and activities
• Set up in person visits, appointments and presentations, following up telephonically where necessary
• Conduct a professional financial needs analysis to make a needs based analysis that may lead to a sale
• Scheduling customer feedback for obtaining documents and progress updates
• Adhere to Supervision requirements set out by Line Manager for all financial products
• May prepare weekly, monthly and quarterly reporting and present results to management
• Ensure effective Cash Management as and when required with approved authorization
• Ensure effective CAM Management as and when required with approved authorization
• Ensure effective management of Credit Card Administration & Fulfilment as and when required with approved authorization
• Ensure accountability for your own results
2 - Marketing Focus
• Keep abreast of products and services, competitive activities, advertising and promotional trends in and around your branch
• Identifying referral opportunities in and around the branch
• Assists the branch in meeting goals by generating new business through marketing activities, promotions, telemarketing and targeted customer initiatives
• Participates in events that demonstrate support for the community and increase business opportunities for the Bank
• Ensure all marketing endeavours, activities and initiatives adhere to appropriate policies and procedures
3 - Risk & Compliance Focus
• Ensure deal quality is a premium by reviewing and completing product applications with the customer timeously and accurately utilising all the necessary Bank tools and training to mitigate risk (Biometrics & Fraudulent Indicator Identification)
• Comply with all policies/procedures related to all customer interactions and engagements
• Ensure compliance with all regulatory requirements and the Banks compliance policies related to these requirements
• Ensure the reporting of certain incidents and instances required in terms of regulatory requirements(AML)
• Ensure the reporting of all fraudulent behaviour incidents and fraudulent indicator instances via the correct fraud and dishonesty reporting channels
• Ensure effective execution of a “zero defect” prerogative in terms of the Deal Quality Error Rate
• Ensure effective execution of a “zero defect” prerogative in terms of the Capturing of Income & Expenses Error Rate
• Ensure compliance with FAIS journey inclusive of RE qualification parameters and guidelines as set by the Bank(Own)
4 - Customer Service
• Ensure compliance with the Banks Customer Service Standard and relevant legislation
• Ensure compliance with TCF principles
• Ensure accountability for your own behaviours while helping team members to enhance their ability to engage with the Banks customers
• Ensure you satisfy all the Banks customer’s financial needs and help them succeed financially
• Ensure accountability for application quality and turnaround times, query resolutions and solution creation for the Banks Customers
5 - Training & Development
• Responsible for ensuring you receive on-going sales/service development training for deficiencies as highlighted in your developmental/coaching plans
• Responsible for participation in and successful completion of all product and services training and developmental initiatives that have a bearing on your on-going value proposition to the Banks customers
• Responsible for 100% participation in and successful completion of risk and compliance training initiatives that have a bearing on your on-going value proposition to the Banks customers and additional regulatory, statutory and compliance obligations of the Bank
6 - Operational Activities
• Responsible for ensuring compliance with all security and safety procedures within the branch including opening and closing procedures, camera surveillance where appropriate. Branch security, robbery, fire drill procedures and health and safety procedures and SOP’s.
• Perform other admin related duties as may be required by Management and Leadership structures of African Bank. |
| You applied for this position on . |
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