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16-Oct-2024 |
22-Oct-2024 |
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| Permanent position in the Skilled Technical / Specialist sector/job category. |
Sales Focus- Achieve customer growth, revenue and collections targets as defined by the bank
Meet and exceed individual activity metrics for all product lines
Meet, exceed and effectively execute on all Sales & Customer targets as set by the Bank
Effectively execute the Banks sales strategy in respect of Product & Value Added Services(Up Selling, Cross Selling & Capital Take Up)
Outbound calling to target both existing and prospective customers
Convert all sales opportunities received through inbound customer requests, outbound calling, lead generation initiatives and customer queries
Establish, develop and maintain business relationships with existing and prospective customers to generate new business
Participates in cross selling bank products.
Maintain detailed tracking of pipeline management and of prospect data and activities
Set up in person visits, appointments and presentations, following up telephonically where necessary
Conduct a professional financial needs analysis to make a needs based analysis that may lead to a sale
Scheduling customer feedback for obtaining documents and progress updates
Adhere to Supervision requirements set out by Line Manager for all financial products
May prepare weekly, monthly and quarterly reporting and present results to management
Ensure effective Cash Management as and when required with approved authorization
Ensure effective CAM Management as and when required with approved authorization
Ensure effective management of Credit Card Administration & Fulfilment as and when required with approved authorization
Ensure accountability for your own results
Marketing Focus
Keep abreast of products and services, competitive activities, advertising and promotional trends in and around your branch
Identifying referral opportunities in and around the branch
Assists the branch in meeting goals by generating new business through marketing activities, promotions, telemarketing and targeted customer initiatives
Participates in events that demonstrate support for the community and increase business opportunities for the Bank
Ensure all marketing endeavours, activities and initiatives adhere to appropriate policies and procedures
Risk & Compliance Focus
Ensure deal quality is a premium by reviewing and completing product applications with the customer timeously and accurately utilising all the necessary Bank tools and training to mitigate risk (Biometrics & Fraudulent Indicator Identification)
Comply with all policies/procedures related to all customer interactions and engagements
Ensure compliance with all regulatory requirements and the Banks compliance policies related to these requirements
Ensure the reporting of certain incidents and instances required in terms of regulatory requirements(AML)
Ensure the reporting of all fraudulent behaviour incidents and fraudulent indicator instances via the correct fraud and dishonesty reporting channels
Ensure effective execution of a “zero defect” prerogative in terms of the Deal Quality Error Rate
Ensure effective execution of a “zero defect” prerogative in terms of the Capturing of Income & Expenses Error Rate
Ensure compliance with FAIS journey inclusive of RE qualification parameters and guidelines as set by the Bank(Own)
Customer Service
Ensure compliance with the Banks Customer Service Standard and relevant legislation
Ensure compliance with TCF principles
Ensure accountability for your own behaviours while helping team members to enhance their ability to engage with the Banks customers
Ensure you satisfy all the Banks customer’s financial needs and help them succeed financially
Ensure accountability for application quality and turnaround times, query resolutions and solution creation for the Banks Customers
Training & Development
Responsible for ensuring you receive on-going sales/service development training for deficiencies as highlighted in your developmental/coaching plans
Responsible for participation in and successful completion of all product and services training and developmental initiatives that have a bearing on your on-going value proposition to the Banks customers
Responsible for 100% participation in and successful completion of risk and compliance training initiatives that have a bearing on your on-going value proposition to the Banks customers and additional regulatory, statutory and compliance obligations of the Bank
Operational Activities
Responsible for ensuring compliance with all security and safety procedures within the branch including opening and closing procedures, camera surveillance where appropriate. Branch security, robbery, fire drill procedures and health and safety procedures and SOP’s.
Perform other admin related duties as may be required by Management and Leadership structures of African Bank. |
| You applied for this position on . |
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31-Jul-2024 |
18-Oct-2024 |
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| Permanent position in the Professionals sector/job category. |
1 - Project Management
-Planning and Scoping
-Identify key stakeholders and build on these relationships.
-Interact with Business, value chain enablers and customers to ensure that the business requirements and objectives are clearly defined.
-Translate business requirements and objectives into detailed project plans, specifying goals, strategy, staffing, scheduling, identification of risks, contingency plans, allocation of resources and cost estimation.
-Ensure that the scope of the project, related business requirements and technical. requirements are reduced into writing and signed-off by the respective stakeholders.
-Adjust schedules and plans to keep the plan updated.
-Project Execution
-Execute project work plan and revise as appropriate to meet changing needs and requirements.
-Track and monitor project deliverables to the project plan.
-Co-ordinate and facilitate regular status meetings with the partner and project team members.
-Effectively apply business methodologies and enforce project standards.
-Provide ongoing feedback to senior management and stakeholders in respect of milestones, any slippage, issues and risks.
-Attend IT rag sessions to provide feedback where necessary.
-Compile agenda, minutes and action items from meetings held.
-Identify potential risks, issues and maintain a monthly project risk register, issue log sheet and ensure mitigation plans are in place.
-Ensure that all project life cycle deliverables are base lined and booked into a documentation repository.
-Continuous communication with stakeholders and information distributed to all stakeholders and management.
2 - Stakeholder Management
-Liaise with various project sponsors and assigned business analysts (direct or indirect reports)
-Forge strong value chain relationships in support of the business functions ambitions.
-Apply professional standards in the engagement and communication with internal stakeholders, customers, 3rd parties and or regulators.
-Keep stakeholders continuously informed about progress through clear communication.
-Build a positive image of the Bank and exceed client expectations at all times.
-Treat internal and external customers fairly at all times.
-KPA will measured as a qualitive survey of peer group, customer and partner satisfaction)
3 - Business Analysis
-Support business in the enablement of onboarding new partners, products or business lines. Measured by the number and quality of partners taken on or offerings launched;
-Play an instrumental role in supporting the overall integration between 3rd parties and the Bank’s internal value chain;
-Take ownership and ensure specifications and business requirements are fit for purpose, customer friendly and conform to the Bank’s standards;
-Lead and or give input to joint application design (JAD) sessions and provide the required output/feedback where necessary;
-Arrange and co-ordinate specification and requirements signoff, and handover meetings between various stakeholders;
-Ensure that specifications and business requirements are updated periodically and stored where such is easily accessible for stakeholder consumption.
-Ensure that the policies and procedures of the Bank across all the new partners are implemented effectively;
-Document change requests and comply with business change requirements
4 - Revenue and Costs
-Implement project activities and new business timeously, which directly influences the generation of fees, interest income and customer growth for the Bank;
-Ensure the timeous delivery of projects, limiting rework to safeguard delayed revenues, ensuring that revenue generation is expediated, without placing the Bank at risk.
-Limit any unexpected costs due to any project delays.
-In engaging customers through the project lifecycle, identify any additional business opportunities that would benefit the Bank |
| You applied for this position on . |
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16-Oct-2024 |
19-Oct-2024 |
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| Permanent position in the Clerks sector/job category. |
1 - Sales Focus- Achieve customer growth, revenue and collections targets as defined by the bank
• Meet and exceed individual activity metrics for all product lines
• Meet, exceed and effectively execute on all Sales & Customer targets as set by the Bank
• Effectively execute the Banks sales strategy in respect of Product & Value Added Services(Up Selling, Cross Selling & Capital Take Up)
• Outbound calling to target both existing and prospective customers
• Convert all sales opportunities received through inbound customer requests, outbound calling, lead generation initiatives and customer queries
• Establish, develop and maintain business relationships with existing and prospective customers to generate new business
• Participates in cross selling bank products.
• Maintain detailed tracking of pipeline management and of prospect data and activities
• Set up in person visits, appointments and presentations, following up telephonically where necessary
• Conduct a professional financial needs analysis to make a needs based analysis that may lead to a sale
• Scheduling customer feedback for obtaining documents and progress updates
• Adhere to Supervision requirements set out by Line Manager for all financial products
• May prepare weekly, monthly and quarterly reporting and present results to management
• Ensure effective Cash Management as and when required with approved authorization
• Ensure effective CAM Management as and when required with approved authorization
• Ensure effective management of Credit Card Administration & Fulfilment as and when required with approved authorization
• Ensure accountability for your own results
2 - Marketing Focus
• Keep abreast of products and services, competitive activities, advertising and promotional trends in and around your branch
• Identifying referral opportunities in and around the branch
• Assists the branch in meeting goals by generating new business through marketing activities, promotions, telemarketing and targeted customer initiatives
• Participates in events that demonstrate support for the community and increase business opportunities for the Bank
• Ensure all marketing endeavours, activities and initiatives adhere to appropriate policies and procedures
3 - Risk & Compliance Focus
• Ensure deal quality is a premium by reviewing and completing product applications with the customer timeously and accurately utilising all the necessary Bank tools and training to mitigate risk (Biometrics & Fraudulent Indicator Identification)
• Comply with all policies/procedures related to all customer interactions and engagements
• Ensure compliance with all regulatory requirements and the Banks compliance policies related to these requirements
• Ensure the reporting of certain incidents and instances required in terms of regulatory requirements(AML)
• Ensure the reporting of all fraudulent behaviour incidents and fraudulent indicator instances via the correct fraud and dishonesty reporting channels
• Ensure effective execution of a “zero defect” prerogative in terms of the Deal Quality Error Rate
• Ensure effective execution of a “zero defect” prerogative in terms of the Capturing of Income & Expenses Error Rate
• Ensure compliance with FAIS journey inclusive of RE qualification parameters and guidelines as set by the Bank(Own)
4 - Customer Service
• Ensure compliance with the Banks Customer Service Standard and relevant legislation
• Ensure compliance with TCF principles
• Ensure accountability for your own behaviours while helping team members to enhance their ability to engage with the Banks customers
• Ensure you satisfy all the Banks customer’s financial needs and help them succeed financially
• Ensure accountability for application quality and turnaround times, query resolutions and solution creation for the Banks Customers
5 - Training & Development
• Responsible for ensuring you receive on-going sales/service development training for deficiencies as highlighted in your developmental/coaching plans
• Responsible for participation in and successful completion of all product and services training and developmental initiatives that have a bearing on your on-going value proposition to the Banks customers
• Responsible for 100% participation in and successful completion of risk and compliance training initiatives that have a bearing on your on-going value proposition to the Banks customers and additional regulatory, statutory and compliance obligations of the Bank
6 - Operational Activities
• Responsible for ensuring compliance with all security and safety procedures within the branch including opening and closing procedures, camera surveillance where appropriate. Branch security, robbery, fire drill procedures and health and safety procedures and SOP’s.
• Perform other admin related duties as may be required by Management and Leadership structures of African Bank. |
| You applied for this position on . |
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17-Oct-2024 |
24-Oct-2024 |
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| Permanent position in the Professionals sector/job category. |
Treating Customers Fairly and Compliance
Create and maintain productive relationships with internal and external clients by providing advice and assistance
Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company policies, legislation and regulations
Keep the client informed about progress through written communication, telephone communications, and/or face-to-face meetings
Build a positive image by exceeding client expectations at all times
Treat internal and external customers fairly at all times
TP Risk Management
Building and maintaining strong and positive working relationships and effective communication with other business functions that are involved in the Third-Party Risk Management life cycle.
Providing direction and guidance to first line functions in the development, implementation, and communication of Third-Party risk-related policies and standards.
Providing technical guidance to the first line risk community and management.
Maintaining a risk log for Third Party Risks.
Development, implementation and monitoring of key risk metrics for third party risks.
Analysis and review of third-party risk data to produce insights and actions to mitigate third-party risks.
Independent review and challenge of third-party capabilities, processes, risks, controls and remediating actions.
Independent review of third-party onboarding documentation (GN5 application, Business case, Due diligence and other TP documents).
Development and maintenance of Risk dictionary/inventory.
Identify regulatory developments/requirements as well as best practices and update relevant policies or develop standards and/or guidance.
Develop training and awareness material to equip stakeholders to effectively implement TP policies and standards.
Review strategic alignment of material third parties with African Bank’s strategy.
Actively engaging in risk remediation planning, resolution, and monitoring.
Assist in finding practical and cost-effective solutions to identified or revealed security and risk issues.
Development of third-party attestation questionnaires, tools, techniques and reporting mechanisms and monitoring of same.
Documenting business and functional requirements for an Integrated Third Party Risk Management system.
Governance
Contribute towards the Third-Party Risk Management Framework, Operating model, policies and practices development.
Assisting with tasks related to implementation of the RDARR project, as allocated by the RDARR project manager.
Reporting
Assist and prepare reports to meet Regulatory reporting requirements.
Prepare reports for Board and sub-committees. This includes risk reporting packs, returns, presentations, etc.
Assist in the creation and enhancement of risk reports.
Assist with Third-Party reporting into Combined Assurance forums.
Preparation of input required for the Recovery Plan with regards to Third Party IT requirements
Preparation of the African Bank Group Risk Appetite dashboard for reporting to Risk Manco.
Ad hoc
Assist with other reporting requirements.
Collation of information for annual insurance declarations.
Collation of monthly data for inclusion in the Risk Appetite Dashboard
Assistance with automation of the Risk Appetite Dashboard |
| You applied for this position on . |
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28-Feb-2024 |
18-Oct-2024 |
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| Permanent position in the Professionals sector/job category. |
1 - New project Management
Development of new products
Provides insight into the development of new products based customer knowledge experience
Do analytics to analyse trends, identify customer segments and determine customer needs.
Project manage the implementation of key strategic project
Understand the inter-play across products and customer needs
2 - Product Monitoring and research
Understand product landscape and key product features
Define Product specific architecture
Monitor and analyse current trends in the market to identify areas of risk and opportunities: Understand competitor landscape locally and globally, Develop propositions, pricing and new product ideas
Drive customer needs analysis initiatives
Formulate proposals for required action
Present proposal to stakeholders for final sign off or refinement
Complete concept documents detailing product idea with necessary inputs
Continuously monitor product against envisaged plan/proposal
3 - Product management
Develop in conjunction with Marketing and change, an annual product marketing plan
Develop in conjunction with Training and change, an annual product training plan
Understand the law and new legislation in the design of new products
Perform bi-annual product proposition reviews in conjunction with key stakeholders
Provide direction and views around Sales plans and Targets
Understand and drive the revenue enhancing abilities of the product
Ensure Product meets Profit targets established
4 - Treating Customers Fairly and Compliance
Create and maintain productive relationships with internal and external clients by providing advice and assistance
Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company policies, legislation and regulations
Keep the client informed about progress through written communication, telephone communications, and/or trace-to-face meetings
Build a positive image by exceeding client expectations at all times
Treat internal and external customers fairly at all times
5 - Management of Resources
Manage and develop subordinate(s): Performance management in terms of contracting, reviews and poor performers, Training and development, Employee relations
Manage people efficiencies through leave management, headcount budget, fixed term contracts, staff movements, secondments, staff utilization
Take appropriate disciplinary measures as required
Facilitate induction of new staff within one month of joining the organization |
| You applied for this position on . |
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