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07-May-2026 |
14-May-2026 |
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| Permanent position in the Clerks sector/job category. |
1 - Sales Focus- Achieve customer growth, revenue and collections targets as defined by the bank
• Meet and exceed individual activity metrics for all product lines
• Meet, exceed and effectively execute on all Sales & Customer targets as set by the Bank
• Effectively execute the Banks sales strategy in respect of Product & Value Added Services(Up Selling, Cross Selling & Capital Take Up)
• Outbound calling to target both existing and prospective customers
• Convert all sales opportunities received through inbound customer requests, outbound calling, lead generation initiatives and customer queries
• Establish, develop and maintain business relationships with existing and prospective customers to generate new business
• Participates in cross selling bank products.
• Maintain detailed tracking of pipeline management and of prospect data and activities
• Set up in person visits, appointments and presentations, following up telephonically where necessary
• Conduct a professional financial needs analysis to make a needs based analysis that may lead to a sale
• Scheduling customer feedback for obtaining documents and progress updates
• Adhere to Supervision requirements set out by Line Manager for all financial products
• May prepare weekly, monthly and quarterly reporting and present results to management
• Ensure effective Cash Management as and when required with approved authorization
• Ensure effective CAM Management as and when required with approved authorization
• Ensure effective management of Credit Card Administration & Fulfilment as and when required with approved authorization
• Ensure accountability for your own results
2 - Marketing Focus
• Keep abreast of products and services, competitive activities, advertising and promotional trends in and around your branch
• Identifying referral opportunities in and around the branch
• Assists the branch in meeting goals by generating new business through marketing activities, promotions, telemarketing and targeted customer initiatives
• Participates in events that demonstrate support for the community and increase business opportunities for the Bank
• Ensure all marketing endeavours, activities and initiatives adhere to appropriate policies and procedures
3 - Risk & Compliance Focus
• Ensure deal quality is a premium by reviewing and completing product applications with the customer timeously and accurately utilising all the necessary Bank tools and training to mitigate risk (Biometrics & Fraudulent Indicator Identification)
• Comply with all policies/procedures related to all customer interactions and engagements
• Ensure compliance with all regulatory requirements and the Banks compliance policies related to these requirements
• Ensure the reporting of certain incidents and instances required in terms of regulatory requirements(AML)
• Ensure the reporting of all fraudulent behaviour incidents and fraudulent indicator instances via the correct fraud and dishonesty reporting channels
• Ensure effective execution of a “zero defect” prerogative in terms of the Deal Quality Error Rate
• Ensure effective execution of a “zero defect” prerogative in terms of the Capturing of Income & Expenses Error Rate
• Ensure compliance with FAIS journey inclusive of RE qualification parameters and guidelines as set by the Bank(Own)
4 - Customer Service
• Ensure compliance with the Banks Customer Service Standard and relevant legislation
• Ensure compliance with TCF principles
• Ensure accountability for your own behaviours while helping team members to enhance their ability to engage with the Banks customers
• Ensure you satisfy all the Banks customer’s financial needs and help them succeed financially
• Ensure accountability for application quality and turnaround times, query resolutions and solution creation for the Banks Customers
5 - Training & Development
• Responsible for ensuring you receive on-going sales/service development training for deficiencies as highlighted in your developmental/coaching plans
• Responsible for participation in and successful completion of all product and services training and developmental initiatives that have a bearing on your on-going value proposition to the Banks customers
• Responsible for 100% participation in and successful completion of risk and compliance training initiatives that have a bearing on your on-going value proposition to the Banks customers and additional regulatory, statutory and compliance obligations of the Bank
6 - Operational Activities
• Responsible for ensuring compliance with all security and safety procedures within the branch including opening and closing procedures, camera surveillance where appropriate. Branch security, robbery, fire drill procedures and health and safety procedures and SOP’s.
• Perform other admin related duties as may be required by Management and Leadership structures of African Bank. |
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12-May-2026 |
22-May-2026 |
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| Permanent position in the Senior Management sector/job category. |
1 - Operational Risk and Compliance
1. Implement compliance and risk policy
2. Design, implement and lead a risk management strategy for the channels
3. Embedding a risk aware culture
4. Establish and quantify the organisation's risk appetite' and ensure risk approach adheres accordingly
5. Horizon scan to increase awareness of risks affecting the business
6. Ensure compliance with regulatory obligations whilst taking a commercial and practical approach to risk based challenges and offer appropriate solutions
7. Continual drive for enhanced efficiency and client service (internal and external) in all first line Risk and Compliance processes
8. Develop, lead and motivate the Risk and Compliance team to maximise effectiveness
9. Ensure senior management remain informed of regulatory, legislative and best practice changes and their obligations under these changes and how they impact the Channels
10. Provide regular reports to management and other relevant bodies detailing any current issues or information as required
11. Corporate governance involving external risk reporting to stakeholders
12. Providing support, education and training to staff to build risk awareness within the organisation.
13. Provision of proactive and practical regulatory advice to business managers and support functions
14. Manage the successful delivery of compliance projects ensuring technical excellence and a practical/business driven approach.
15. Support and lead on Group projects as assigned
16. Work closely with key stakeholders to understand the business requirement for projects, develop effective working relationships during project implementation and ensure business as usual ownership is understood by management
17. Embedding ownership and leadership accountability of risk across the business
1 - Customer
1. Create and maintain productive relationships with internal and external clients by providing advice and assistance.
2. Create understanding of the ‘real’ versus ‘perceived’ need through, experience and expertise while complying with company policies, legislation and regulations.
3. Keep the client informed about progress through written communication, telephone communications and/or face to face meetings
4. Build a positive image by exceeding client expectations at all times
5. Treat internal and external customers fairly at all time
3 - Management of resources
1. Manage and develop subordinates:
2. Performance management
3. Training and development
4. Employee relations
5. Manage people efficiencies through leave management
6. Take appropriate disciplinary measures for any insubordination by staff
7. Recruit staff as required
8. Investigate, recommend and apply most appropriate tools for the function |
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12-May-2026 |
18-May-2026 |
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| Permanent position in the Professionals sector/job category. |
MINIMUM EDUCATION
Bachelor’s degree in information technology/computer science/information systems/ engineering/business information systems or related field
Advantageous Qualifications: Lean Six Sigma Certification, BPM certification, ITIL Foundation, COBIT and Design Thinking.
MINIMUM EXPERIENCE
Minimum +5 years working experience at Process Practitioner level.
Proficient in BPM tools (Aris/Visio/Bizagi, etc)
Experience documenting and improving operational processes.
Experience in engaging with multiple stakeholders across all levels.
Exposure to automation and digital transformation initiatives.
TECHNICAL (COMP)
Process mapping and modelling
BPMN knowledge
Data analysis and reporting skills
Workflow automation exposure
Understanding of infrastructure, applications, and cloud environments
Exposure to JIRA, Confluence, ITSM platforms, Microsoft platforms
COMPETENCIES REQUIRED
Strong analytical thinking and Attention to Detail skills
Excellence Orientation and communication
Teamwork and stakeholder engagement
Process and Technological Competence
Problem Solving
Drive and Results Orientation
Presentation and Facilitation
Ability to work independently
Continuous improvement mindset
KEY RESULT AREAS
Process Analysis, Documentation and Optimisation
Conduct in-depth process analysis ensuring that work instructions in the applicable process tool are included.
Facilitate process mapping workshops and document end-to-end processes as well as the future state (“to-be”).
Redesign and optimise processes to improve efficiency, standardisation, governance, and automation opportunities.
Develop and maintain process maps, SOPs, workflow diagrams, and operating procedures.
Produce executive reporting dashboards and maturity assessments.
Identify process gaps, redundancies, inefficiencies, and bottlenecks.
Process Governance and Standardisation
Develop and maintain IT process frameworks, standards, procedures, and operating models.
Maintain process repositories and documentation standards.
Ensure alignment to governance frameworks such as COBIT, ITIL, ISO 27001, and internal policies.
Ensure consistent adoption of standardised processes across teams.
Track process compliance and operational effectiveness metrics.
Governance Controls and Risk Management
Embed ITGC and ITAC controls into operational and delivery processes.
Partner with Risk, Compliance, and Internal Audit teams to address control deficiencies and ensure processes align with internal policies, regulatory requirements, audit standards and governance frameworks.
Ensure processes support segregation of duties, evidence retention, traceability, and auditability.
Automation and Continuous Improvements
Recommend automation opportunities.
Drive continuous improvement initiatives using Lean, Agile, Six Sigma, Kaizen or any process methodologies.
Support implementation of workflow automation, CI/CD, DevSecOps, ITSM process improvements and BPM tools.
Collaborate with engineering and platform teams to embed controls and validations into automated workflows.
Internal and External Stakeholder Management
Serve as a modelling subject matter expert and point of contact to support functional and cross-functional stakeholders.
Collaborate with subject matter experts to ensure appropriate stakeholders are included in the development and revision of processes and procedure manuals.
Communicates relevant information to appropriate recipients following the correct internal processes.
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06-May-2026 |
13-May-2026 |
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| Permanent position in the Professionals sector/job category. |
1 - Developing Code
Understand and translate business requirements by following code standards
Estimate time taken for that requirement
Identify best practices in development to generate different possible solutions as a means of finding the best result for business
Provide input to the Business Analyst regarding the quality and accuracy of specifications in terms of development requirements
Fix bugs with minimal return from Testers
Review of code
2 - Unit Testing
Check code standards
Check high level functionality before implementing to IT testing
Perform unit testing according to ABIL programming standards
Provide test results for implementation
3 - Communication
Discuss with Testers with regard to bug fixing
Discuss with Business Analysts regarding specification changes
Participate in Joint Application Design (JAD) sessions to give input and provide feedback on specifications
Interact with users regarding issues, queries, bugs
4 - Implementation
Generate change document / implementation plan
Prepare change in ALDON
5 - Research & Design
Research system implications and solutions
Research latest technologies and methodologies
6 - Application & Mentoring Support
Analyse user and business requirements to ascertain if they are within the existing system framework
Provide technical solutions to the business specification
Provide application support for all systems
Available for afterhours standby
Mentoring Assistance for other Team Members (Not in a Leadership role)
7 - Customer
Create and maintain productive relationships with internal and external clients by providing advice and assistance
Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company polices legislation and regulations
Keep the client informed about progress through written communication, telephone communications and/or face to face meetings
Build a positive image by exceeding client expectations at all times
Treat internal and external customers fairly at all times |
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06-May-2026 |
13-May-2026 |
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| Permanent position in the Middle Management sector/job category. |
1 - Developing Code
Understand and translate business requirements by following code standards
Estimate time taken for that requirement
Identify best practices in development to generate different possible solutions as a means of finding the best result for business
Provide input to the Business Analyst regarding the quality and accuracy of specifications in terms of development requirements
Fix bugs with minimal return from Testers
Review of code
2 - Unit Testing
Check code standards
Check high level functionality before implementing to IT testing
Perform unit testing according to ABIL programming standards
Provide test results for implementation
3 - Communication
Discuss with Testers with regard to bug fixing
Discuss with Business Analysts regarding specification changes
Participate in Joint Application Design (JAD) sessions to give input and provide feedback on specifications
Interact with users regarding issues, queries, bugs
4 - Implementation
Generate change document / implementation plan
Prepare change in ALDON
5 - Application Support
Analyse user and business requirements to ascertain if they are within the existing system framework
Provide technical solutions to the business specification
Provide application support for all systems
Available for after hours standby
6 - Customer
Create and maintain productive relationships with internal and external clients by providing advice and assistance
Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company polices legislation and regulations
Keep the client informed about progress through written communication, telephone communications and/or face to face meetings
Build a positive image by exceeding client expectations at all times
Treat internal and external customers fairly at all times |
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05-May-2026 |
22-May-2026 |
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| Permanent position in the Professionals sector/job category. |
1 - Portfolio Management (BI)
1. Stakeholder Engagement
2. Regular Portfolio discussions with key stakeholders to obtain insight into the data requirements and availability for future audits.
3. Quarterly and annual insights presentation on portfolio to IA team incorporating insights received from engagement with stakeholders.
4. Portfolio risk assessment discussion prior to mid - year risk assessment and year- end audit planning session (at a GIA level that feeds into the annual audit plan).
5. Portfolio Reporting
6. Provide regular reporting to IA management and the IA team on:
a. Changes in the portfolio’s organizational structure and key stakeholders
b. Updates from stakeholder meetings (insights), financial performance (aspirations and actuals) and competitors performance.
c. New products, processes, initiatives and any other significant matters and changes as it relates to BI and data.
7. Collaboration with other GIA teams
8. Formalised knowledge sharing sessions with other portfolios within GIA
9. Investigate, recommend and apply most appropriate data tools for reviews under the portfolio and within the department.
2 - Treating Customers Fairly and Compliance
1. Create and maintain productive relationships with internal and external clients by providing insight.
2. Keep the client informed about progress through written communication, telephone communications, and/or face-to-face meetings.
3. Build a positive image by exceeding client expectations at all times.
4. Treat internal and external customers fairly at all times.
5. Build and maintain key relationships with stakeholders, establishing a culture of engagement while adding value
3 - Brand building and service delivery
1. Create and maintain productive relationships with internal clients through continuous conversations and being accessible.
4 - Functional Expertise
1. Leverages expertise to develop sound hypotheses and interpret results based on business concerns
2. Creates new approaches, improves processes and seeks out new opportunities
3. Make connections between business questions and audit area sources
4. Take a lead role in the project definition and analysis phases for BI projects
5 - Data Mining and Cleaning
1. Mange the retrieval of data from various sources in various formats; cleans and formats data to prepare for analyses
2. Supervise the development of complex queries capable of aggregating data from multiple tables and performing operations
3. Ensures appropriate coverage of subject area is achieved through completeness and accuracy of the data population and the use of targeted sampling through risk ranking and outlier identification
4. Grow capabilities in connecting multiple data sources, manipulating while ensuring data integrity, quality and accuracy
6 - Data Visualization
1.? Visualize data to best communicate findings (and non-findings) to non-technical audiences; appropriately utilizes a variety of visualization tools and techniques to deliver insights
? Designs visualizations to meet audience needs to deliver enhanced user experience
2.? Communicate effectively, enabling the visual solutions to tell the story and drive change
7 - Data Storytelling
1. Leverage storytelling and other narrative techniques to deliver compelling data-based insights and business recommendations; translates technical findings (and non-findings) to audit management and auditors in general.
2. Design narratives and presentations to clearly communicate findings to audit management and auditors in general
8 - Audit Data Development
1. Develop applications to automate routine analyses and deliver results/visuals for consumption by non-technical audiences
2. Execute and enhance the department’s Internal Audit Data Analytics strategy
3. Project manage each audit deliverable including resource utilization, expectations for completion, and communication of audit report and issues with client |
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