1 - Implementation of the IT Infrastructure Risk Management Framework
Implement the Information Risk and Cybersecurity Risk Management Frameworks and assurance and ensure adherence thereof.
Contribute to the strategic direction of the organization’s IT/Cyber Risk and Governance program.
Scan the macro and microeconomics environment to identify Information risks that may impact the organization’s ability to deliver its objectives and incorporates such insights into the originations Risk status.
Identify Information Risk and Cybersecurity Risk gaps through an approved tool and address quick wins in an agile, efficient and sustainable manner.
Identify effective controls as the complexity and make recommendation to First Line of Defense.
Maintain the Information and Cybersecurity risk register and issue register, including tracking of risk priority to the company and issue remediation as they progress.
Information and Cybersecurity risk assurance reviews across the enterprise to enable educated leadership decisions on IT and business strategy.
Develop and maintain robust metrics to measure the progress of the Information and Cybersecurity Risk and Governance program and identify trends pertaining to the environment.
Review exception requests to standard cybersecurity controls to identify resulting risk in preparation for leadership decisions.
Develop and lead initiatives to improve the Information and Cybersecurity Risk management proposition through the identification and execution of process improvement efforts.
Communicate and interact effectively and professionally with co-workers, management, customers, etc.
Maintain complete confidentiality of the business and risks.
Collaborate with IT, business and other internal stakeholder to ensure continuous monitoring and assurance in conducted in a relevant, timely and cost-effective manner.
Collates independent assurance reporting on the robustness of Information and Cybersecurity Risk and present to senior and executive management.
Advise and guide the business leadership ensuring that cybersecurity decisions are made in alignment with the overall risk management and IT frameworks of the Bank and are compliant with both local and international financial regulations to safeguard the Bank’s from any potential financial and reputational risk.

2 - Enterprise Risk Assessor (ERA) maintenance and support
Develop and maintain ERA to facilitate effective risk management and reporting throughout the Group.
Provide continuous ERA support to all business units.
Liaise with ERA provider to facilitate the use of latest version and appropriate co-operation

3 - Monitor Operational Losses related to Information and Cybersecurity Risk and Reporting/feedback
Monitor operational losses related to Information and Cybersecurity Risk by analyzing trends and communicating these throughout the bank.
Advise direct manager and provide clarity on the successful capturing and reporting of operational risk losses.
Incorporate actual loss experience into the assessment of risks by management.
Analyse and report on loss trends, advise appropriate corrective action and report for submission to and approval by direct manager.
Implement corrective action to facilitate that future losses are prevented

4 - Client Relationship Management
Create and maintain productive relationships with internal clients through providing advice and conducting client visits.
Assist the client to understand the ‘real’ versus ‘perceived’ (substance over form) need through the application of risk strategy, leadership, experience and expertise.
Keep the client informed about progress on the real need through written communication, telephone communications and interpersonal meetings.
Provide input to facilitate the required assurance to the operational risk function on
regulatory requirements per assignment

5 - Special Projects
Project Planning and Time management.
Scheduling / Conducting and attending relevant meetings.
Regular update and reporting.
Achieving set milestones and deadlines.

6 - People Management
Provide vision and big picture thinking in the context of IT Risk and Governance leadership.
Establish and maintain high performance teams that are innovative and strategic.
Ensure employees align to the Bank’s strategy, follow approved bank policies and comply to relevant regulations.
Promote and live the Bank’s values and principles

1 - Sales Targets
• Support the bank’s drive to a more diversified customer, channel and product capability. Support and drive the implementation of branch component of the bank’s strategy
• Ensure the region meets the assigned targets in all product categories
• Develop region specific plans to ensure customer growth and retention as well as revenue growth

2 - Manage Productivity
• Capacity Planning
Ensure branches have adequate skilled staff of the right calibre in order to deliver on customer service and sales expectations
• Planning and Scheduling of Work/Activity
Manage scheduling requirements within the branches in terms of contribution and targets of all products
Plan productivity targets and deploy daily/weekly/monthly prioritised work/Activity schedules with appropriate deadline targets and input levers
Set, monitor and review workload schedule
• Productivity Control
Monitor and review productivity progress against deadline targets and output levers
• Quality Control
Ensure that all productivity and in branch processes result in producing high quality deals and customer satisfaction
Ensure that all productivity and in branch processes adhere to the company’s internal controls framework
• Branch Profitability
Optimise branch profitability taking into account local market potential and customer needs

3 - Manage Operational Performance
• Develop and implement operational improvements
• Ensure non value added activity that negatively impacts on the customer is reduced and eliminated in all operational processes
• Influence, Manage & embed change journeys to meet current business requirements
• Implement operational improvement processes to reduce risk, minimise costs and improve operational performance
• Develop a high performance team and step change
Promote and uphold company performance standards, values driven culture and work ethic
Develop and implement initiatives required to deliver step change in the following aspects of the business:
• Sales performance of new and existing products
Operational risk and compliance
Branch profitability
Productivity levers
Customer service
Product diversification
• Operational excellence
Right first time- Doing things right for the customer
High Productivity

4 - Manage the human resource
• Recruitment & Employment
Ensure all recruitment and employment is carried out in accordance to company procedure and in compliance with current employment law
• Staff Training & Development
Establish goals and objectives for self and team and implement accordingly to help support/improve job performance (experience, ability & competence)
Be aware of and promote operational best practice and performance standards
Develop and monitor performance standards
Identify individual training needs
Implement, monitor and review training and developmental plans
• Monitor and manage KPI’s
Achieve the Area Targets relating to Service, Customer Growth, Sales, Staff Engagement, Learning & Development, Personal Development, Costs, Fais, Risk and Compliance
• Performance Management & Staff Appraisals
Monitor, review and address employee under performance, maintaining appropriate records in accordance with company procedures
Conduct and perform annual performance appraisals
Ensure the appropriate systems and processes are in place to measure and manage staff performance and to coach and develop a high performance team
• Discipline & Grievance Procedures
Monitor, review and address employee under performance, liaising with the HR representative and maintaining appropriate records in accordance with the company procedures as required
Address any employee discipline or grievance issue, maintaining appropriate records in accordance with company procedures.

5 - Customer
• Create and maintain productive relationships with internal and external clients by providing advice and assistance.
• Create understanding of the ‘real’ versus ‘perceived’ need through, experience and expertise while complying with company policies, legislation and regulations.
• Keep the client informed about progress through written communication, telephone communications and/or face to face meetings
• Build a positive image by exceeding client expectations at all times
• Treat internal and external customers fairly at all times